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VoiceXML: A Field Evaluation

VoiceXML: A Field Evaluation. by: Kristy Bradnum Supervisor: Peter Clayton. Overview. Objective of Research Background What is VoiceXML? Where can VoiceXML be used? Approach Deliverables Timeline Relevant Publications Extensions. Objective of Research.

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VoiceXML: A Field Evaluation

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  1. VoiceXML:A Field Evaluation by: Kristy Bradnum Supervisor: Peter Clayton

  2. Overview • Objective of Research • Background • What is VoiceXML? • Where can VoiceXML be used? • Approach • Deliverables • Timeline • Relevant Publications • Extensions ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  3. Objective of Research • Study the implementation possibilities of VoiceXML • Develop a pilot version of ROSS • Learn more about VoiceXML ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  4. What is VoiceXML? • Voice eXtensible Mark-up Language • An emerging standard for voice activated web applications • HTML – for visual • VoiceXML – for audio • Brings the web to telephones ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  5. Where can VoiceXML be used? • Access to web content via telephone • Mobile access • Non contact situation • Disabled users ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  6. What more can VoiceXML do? ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  7. Background • Mya Anderson’s Project (2002) • Much potential • Not enough support • Progress → more mature technology→ more success ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  8. Approach • Exploration of surrounding technologies • Voice Recognition • Speech Synthesis • Iterative approach • Set a goal • Develop a system to determine feasibility • Determine the next phase ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  9. Deliverables • A product - ROSS • An evaluation of • the range of capabilities of VoiceXML • problem domain scope ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  10. ROSS Welcome to ROSS. To login, please say your username. g 0 1 b 3 1 5 9 ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  11. Timeline • First semester • Literature Survey • Find out more about VoiceXML • Investigation of Voice Recognition • Second semester • ROSS extension • VoiceXML Evaluation • Documentation ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  12. Relevant Publications • Mya Anderson’s project • Books: • Beasley, R., Farley, M., O'Reilly, J. and Squire, L.,Voice Application Development with VoiceXML, Sams Publishing, Indianapolis, 2002. • DreamTech Software India, Inc.,VoiceXML 2.0 Developer’s Guide, McGraw-Hill/ Osborne, California, 2002. ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  13. Relevant Publications • Internet sites: • http://www-106.ibm.com/developerworks/ibm/library/i-voicestudio/ • http://www.alphaworks.ibm.com/tech/voiceserversdk • http://www.eveandersson.com/arsdigita/asj/vxml/ • online VoiceXML forum at http://www.voicexml.org/ ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  14. Extensions • Conversational • Context-sensitive Human: Will it rain tomorrow in Grahamstown? Computer: The forecast calls for no rain tomorrow in Grahamstown. Human: What about Jo’burg? Computer: The forecast calls for no rain tomorrow in Jo’burg. Human: Will it be sunny in Plett? • Voice Input vs Keyboard Input ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

  15. Questions ------------ VoiceXML: A Field Evaluation ------------ Kristy Bradnum – Computer Science Honours 2004

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