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HHIF Convening: Riverside County Health System

HHIF Convening: Riverside County Health System. California Endowment (Oakland) Laurie Bowers-Kane, Susan Yoshino, Ray Kramer, Roger Uminski, and Geoffrey Leung June 4 th , 2013. Exercise – Part 1 (4 minutes).

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HHIF Convening: Riverside County Health System

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  1. HHIF Convening:Riverside County Health System California Endowment (Oakland) Laurie Bowers-Kane, Susan Yoshino, Ray Kramer, Roger Uminski, and Geoffrey Leung June 4th, 2013

  2. Exercise – Part 1 (4 minutes) • What is something that you did this past week that went well (in the home or work setting)? • What is something that you did this past week that did not go well? • What can you work on to improve things for the coming week?

  3. Exercise Part 2 (1 minute) • What can you measure to see if you are successful with what you chose to work on for the coming week?

  4. Exercise – Part 3 (2 minutes) • Please share with one another what went well this past week and what you have chosen to work on for the coming week

  5. Improvement as a Path to PCMH • 10 FQHC look-alike clinics • Clinic staff meetings every other week • Plan-Do-Study-Act (PDSA) cycle as a vehicle • Regular coaching • Goals: engage front-line staff, foster innovation, standardize and spread, PCMH

  6. Examples of PDSA Cycles • Time studies • Patient surveys • Pre-registration • Chart preparation • Morning huddles • Urine specimen cups at front desk • Faster prescription refill turnaround time • Improved handling of abnormal results • Tailored workflow by chief complaint • Improved medication reconciliation • Discharge checklists • Improved referral coordination • Laminated cards for staff communication • Walkie-talkies • Care teams by color • Walk-in clinic

  7. Thank you

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