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The Future of ePublic Services & the EU Digital Agenda January 2014 Daragh McDonough

The Future of ePublic Services & the EU Digital Agenda January 2014 Daragh McDonough IS Project Leader Donegal County Council. Overview. Background of Atlantic eServices Project Project Objectives ePublic services and the EU Digital Agenda From a Donegal County Council perspective.

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The Future of ePublic Services & the EU Digital Agenda January 2014 Daragh McDonough

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  1. The Future of ePublic Services & the EU Digital Agenda January 2014 Daragh McDonough IS Project Leader Donegal County Council

  2. Overview • Background of Atlantic eServices Project • Project Objectives • ePublicservices and the EU Digital Agenda • From a Donegal County Council perspective

  3. Background • To develop a new service delivery option for customer interaction: eServices • To build, on the eServices platform • To integrate into Portal

  4. Donegal County Council • Customer contact for non Domestic Water Metering • Put all the information in the customers hand • More efficient & empowered, less time consuming & frustrating customer experience

  5. Major Shift • Established in March 2013 as a semi-state company under the Water Services Act 2013, Irish Water will bring the water and wastewater services of the 34 Local Authorities together under one national service provider. Irish Water will gradually take over the responsibilities from these Local Authorities on a phased basis from January 2014. It will take approximately five years for Irish Water to be fully established, at which point it will be responsible for the operation of public water services including management of national water assets, maintenance of the water system, investment and planning, managing capital projects and customer care and billing. 

  6. DESPAIR?

  7. Sustainability • Agree Council’s eGovernment strategy as a viable and essential means of service delivery. • Building awareness, understanding & commitment to eAdministration services • Implement Microsoft CRM • eServices Module & expansion • Customer Contact Centre • Knowledge, expertise and ability to integrate with other sections and back office processes.

  8. AAPubServ in the National Context

  9. Business Public Services Tourism Citizens Health eGov Cloud Computing Network Security Cultural Assets Language Resources Innovation & Research KETS R&D eInfrastructure Open Data Portals Living Labs Digital Skills High Speed Broadband Infrastructure Data Centres Power Grid Transport Smart Region Utilities Web Entrepreneurship ICT for Traditional SMEs Foundation

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