1 / 23

Lync: click to call and collaborate with others

Lync: click to call and collaborate with others. Pawel Grzywaczewski, Fernando Moreno Pascual IT/OIS. Lync. Why to use it? Save time, do things simpler. 2. Lync benefits. Softphone benefits. YES, Address Book, quick phone call. Contact . Presence verification. YES, Availability.

galia
Download Presentation

Lync: click to call and collaborate with others

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Lync: click to call and collaborate with others Pawel Grzywaczewski, Fernando Moreno Pascual IT/OIS

  2. Lync • Why to use it? • Save time, do things simpler 2

  3. Lync benefits Softphone benefits YES, Address Book, quick phone call Contact Presence verification YES, Availability Clear message YES, Instant messaging Instant access to information outside the office YES, Voice mail -> mailbox Access from abroad (no roaming charges) YES, Wifi

  4. Overview • Lync general features • Presence • Address Book • Instant Messaging • Integration with other tools • Conferencing/Online Meeting • Demo • Lync softphone features • Make/receive calls • Forward, put on hold, redirect • Voice mailbox • Demo 3

  5. Manage presence in Lync • Available, Busy, Away, Do not disturb… • You decide who and what can see • By default people don’t see your status • Add them to contacts to show your status • Status is synchronized with your calendar • Out of office, events etc. • Set your status manually • Define “Relationship” of your contacts • “Workgroup” - will be able to bypass “Do not disturb” mode 4

  6. Manage presence in Lync • Busy status, means • He has an appointment in calendar • Or, he put the status manually • Do Not Disturb status, means • The status was chosen manually • No pop-ups (IM, calls, etc) • “Workgroup” will bypass • Tag your colleague for status change 5

  7. Searching for CERN people • I need to call Telma Mantas… • With Lync we have direct access to: • Numbers of CERN phonebook. • Our contacts in Outlook. 6

  8. Instant messaging • How to start a conversation with one person Double click • How to start a conversation with a group 7

  9. Integration: Outlook 2010 • Act from Outlook (phone, office, free/busy) • Take an action – based on status of others 8

  10. Integration: Outlook 2010 • Create online meeting in Outlook • Small meetings, 5 – 10 attendants • Participants click on link and join • Desktop/application sharing • Audio/Video • Add easily new participants • “Meet Now“ – directly from Lync 9

  11. Integration: Outlook 2010 • Manage the meeting • Add new participants • Use features (sharing desktop, IM, etc.) • Act during the meeting • Change device, mute, put on hold, etc 10

  12. Integration with other tools • Webmail (OWA), https://mmm.cern.ch/owa • SharePoint 11

  13. Main collaboration tools:Sharing information • What about sharing presentations, sending files… • What can we share? • Our desktop. • A program (Word, Excel, Internet Explorer…) • PowerPoint Presentation. • Whiteboard • Create a poll • We can send file/s to our contacts. 12

  14. Demo

  15. Lync softphone • Tired of having to search for a number and type it manually? • Call your contacts with a single click • Search for CERN people (and your contacts) • If you have an external number, just paste it and press “Call”. You can easily: Put on hold (“pause” icon) Forward to another number Initiate a new call Change the device (headset, etc.) 14

  16. Forwarding calls feature Setting up call forwarding in 2 clicks: • Other options are: • Forwarding to the voice mail. • To our delegates. • To any CERN number • More details in the demo… 15

  17. Voice mailbox & missed-calls • Lync is not running, or a person left a message on your voice mailbox: • Voice message forwarded to your inbox. • Missed incoming calls (busy, away, out of office…) • Notifications to your inbox about missed calls. • In the voice mail notification we have: • The information of the caller. • An audio file attached • A preview of the message • In the missed call notification we have: • All the information of the caller. • The time when the call was made. 16

  18. Voice mailbox • Access from Lync • Change greetings • Set up voice mail • Access/configure from a standard phone • Call: (+412276)71111 • Use your PIN • Received during activation • Can be reset from Webmail 17

  19. Demo 4

  20. Connection from outside CERN Away from your office but want to be connected? • Take your laptop: • Chat with your contacts using webmail (OWA) https://mmm.cern.ch/owa • Be connected using your mobile phone. Lync is available for Android, Windows Phone, iPhone and iPad. 19

  21. How to start using Lync • Install Lync! • Lync: https://cern.ch/lync • Move your phone number to Lync: • EDH request to register. • Subscribe to e-group “lync-subscription” • Make sure you have your new phone prior to change (available at CERN Store): POLYCOM CX 300 PLANTRONICS DSP 655 20

  22. Summary Lync, https://cern.ch/lync • Availability • Instant messaging • Connect wherever you are with no roaming charges (WIFI) • Collaboration tools Activated for Lync softphone • Easy way to make phone calls • Easy way to configure forwarding • Voice mail on your e-mail client • Support: contact service-desk@cern.ch • Ask your colleagues to use Lync today! 22

  23. Thank you for your attention Questions?

More Related