1 / 47

Monitoring Microsoft Lync 2010 Deployments

EXL318. Monitoring Microsoft Lync 2010 Deployments. Jeffrey Reed & Arish Alreja Program Manager II Microsoft. Lync™ 2010 – Expect the Best.

livvy
Download Presentation

Monitoring Microsoft Lync 2010 Deployments

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. EXL318 Monitoring Microsoft Lync2010 Deployments Jeffrey Reed & Arish Alreja Program Manager II Microsoft

  2. Lync™ 2010 – Expect the Best “The voice diagnostics feature is very popular. In general, having that kind of feedback shows that quality is better overall. I think feedback helps to set people’s expectations, gives them a better perspective, and leaves a better impression.” Andrew Hitchcock, Microsoft Unified Communications Practice Architect, CDW “With Lync Server, improvements in the voice quality are important to companies we work with who have large mobile work forces.” Reuben Honigwachs, Consultant, Glück & Kanja “Microsoft Lync Server 2010 passed as aggressive SIP Load Torture Test without dropping any calls or reporting errors in the 4,000,000 call attrition test. This sustained operation without error is the best we have seen to date for any Unified Communications / IP PBX product we have tested.” Miercom(January 2011)

  3. You have a lot on your plate!

  4. We know … we’ve been in your shoes • Lync™ 2010 Charter – To identify and fix the issues which cause the most grief for end users … and the occasional executive. Steve Ballmer, CEO Stephen Elop, former President of Microsoft Business Division

  5. In the real world… things happen. • A telephone provider starts returning errors. • Another team pushes out firewall or IPSEC updates. • Servers go up in smoke.

  6. Lync™ tools prepare you for the worst • Lync™ 2010 Management Pack for System Center Operations Manager (SCOM). • Lync™ 2010 Monitoring Server Reports

  7. Lync™ 2010 Management Pack for SCOM Jeffrey Reed Program Manager II Microsoft Lync™

  8. You have a lot to do.

  9. Introducing Prioritized Alerts • Alerts classified for your busy schedule.

  10. High Priority Alerts – Synthetic Transactions

  11. Alert Properties contain detailed knowledge

  12. How painful is monitoring to manage?

  13. Introducing Central Discovery • SCOM automatically detects what needs to be monitored from the Central Management Store (CMS). • This allows the Lync™ Management Pack to render a deployment diagram; and stateful alert views for Sites, Pools and Servers

  14. What issues are impacting your users?

  15. Introducing Call Reliability Alerts • Periodic analysis of Call Detail Records (CDR) to identify widespread issues that are preventing users from joining audio calls or causing them to be dropped.

  16. Investigate via Monitoring Server Reports

  17. Reporting and Troubleshooting with the Lync 2010 Monitoring Server Arish Alreja Program Manager II Microsoft Lync™

  18. Monitoring Server collects more data for • Diagnostics, more Diagnostics, better Diagnostics…. • For ALL SESSIONS • For Registration Failures • Wait…What? What does this mean? • Also, we’re measuring Usage Data for IP Phones…

  19. And it continues to collect QoEdata for • Media quality…. • Is the laptop too slow to do HD video? • Is the device leaking echo? • What is the frame rate of video? • Was the audio being healed? • Was it a good or poor quality call?

  20. Jitter? What the &*!# does that mean?

  21. Reporting • End-User Troubleshooting • Dashboard view of key deployment indicators • Reports for ROI analysis and asset management • Reports for Operational Troubleshooting

  22. Lync™ 2010 Monitoring Server Reports Arish Alreja Program Manager II Microsoft Lync™ demo

  23. Where’s the documentation?

  24. Monitoring and Troubleshooting • Lync™ Management Pack for SCOM • Management Pack and Guide • Lync™ Monitoring Server and Reports • Deploying Monitoring Server and Reports • Using Monitoring Server Reports • Developer Resources • Call Detail Recording (CDR) Schema • Quality of Experience (QoE) Schema

  25. Monitoring Documentation - Live Today! • Download Center • Lync Server 2010 Monitoring Server Reports Documentation • Documentation • An Introduction to Monitoring Lync Server 2010 by Using Monitoring Server Reports • The Lync Server 2010 Monitoring Server Reports: An Overview • Using Lync Server 2010 Monitoring Server Reports • Quality of Experience Alerting in Lync Server 2010 • Videos • Help Desk Troubleshooting: Lync Call Issues • System-wide Troubleshooting: Lync Call Connectivity

  26. Lync™ Documentation Lync™ Documentation Portals Tech Center home page First Run videos Visio Protocol Flow poster Tech Center home page Technical Library Lync Powershell blog Next Hop blog • Documentation Feedback? LyncDoc@microsoft.com

  27. In Review: Session Takeaways • Lync™ Server 2010 Management Pack for SCOM 2007 R2 • System level health monitoring • Call reliability and media quality monitoring • Lync™ Server 2010 Monitoring server dashboard and reports • Managers: Return-on-investment (ROI) analysis • IT Pros: Call reliability and media quality troubleshooting • Helpdesk: end-user troubleshooting

  28. Complete an evaluation on CommNet and enter to win!

  29. Related Content • Breakout Sessions • EXL315 – Microsoft Lync 2010: Core Voice Planning and Deployment • EXL319 – Microsoft Lync 2010: Setup, Deployment, Upgrade, and Coexistence Scenarios • EXL320 – Microsoft Lync 2010: High Availability and Resiliency • EXL325 – Troubleshooting Microsoft Lync Server 2010 • Find Me Later At… • EXL314 – Microsoft Lync 2010 and the Enterprise Network (Arish) • EXL372INT - What Do You Want to Know about Management and Administration of Lync Server 2010? (Jeffrey)

  30. Resources • Connect. Share. Discuss. http://northamerica.msteched.com Learning • Sessions On-Demand & Community • Microsoft Certification & Training Resources www.microsoft.com/teched www.microsoft.com/learning • Resources for IT Professionals • Resources for Developers • http://microsoft.com/technet • http://microsoft.com/msdn

  31. © 2011 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

  32. Reporting with the Monitoring Server in Lync™ Server 2010 Arish Alreja Program Manager Microsoft Lync™ demo

  33. Monitoring server dashboard

  34. Monitoring server homepage

  35. Conference summary report

  36. Conference usage trend

  37. Peer to Peer activity reliability report

  38. Failure distribution report

  39. Peer to Peer reliability report - List

  40. Location based Media quality

  41. Location based Media quality – Drill down

  42. Location based Media quality - Trends

  43. Call list of poor quality calls

  44. User Activity report

  45. Call Detail report

More Related