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OPERATING MODEL

OPERATING MODEL. Comprises three layers: Customer Account Manager (“CAM”): internal & external relationship management, CTMS systems / issue resolution, ordering / assigning e-Tickets, Reconciliations Officer: account / payment reconciliation, exception reporting)

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OPERATING MODEL

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  1. OPERATING MODEL Comprises three layers: Customer Account Manager (“CAM”): internal & external relationship management, CTMS systems / issue resolution, ordering / assigning e-Tickets, Reconciliations Officer: account / payment reconciliation, exception reporting) Account Station Manager (“ASM”) (may also be Issuer, orders / receives e-Tickets from CAM, control / verify e-Ticket stock, CTMS data accurate / complete, helps eliminate exceptions, local area reporting) Ticket Issuer (keeps secure / issues / verifies integrity of e-Ticket stock at all times) 1

  2. ACCOUNT STRUCTURE 2

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