1 / 10

ReliaTel Operator Training Release 4.1.1 Alarm Suppression and Alarm Knowledgebase Portal

ReliaTel Operator Training Release 4.1.1 Alarm Suppression and Alarm Knowledgebase Portal. Training - Version 1.0. Alarm Suppression. Alarm suppression is set by the ReliaTel Administrator Suppressed alarms no longer appear in the alarm list once the threshold is reached

gannon-hardin
Download Presentation

ReliaTel Operator Training Release 4.1.1 Alarm Suppression and Alarm Knowledgebase Portal

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. ReliaTel Operator TrainingRelease 4.1.1Alarm Suppression andAlarm Knowledgebase Portal Training - Version 1.0

  2. Alarm Suppression • Alarm suppression is set by the ReliaTel Administrator • Suppressed alarms no longer appear in the alarm list once the threshold is reached • Clearing alarms to a number below the threshold will enable new alarms to appear until the threshold is reached again

  3. Opening the Alarm Knowledgebase • Alarm knowledgebase is a repository of alarm-specific information • Provides vendor and organization information on resolving issues • Provides a repository for vendor and organization documentation and hyperlinks • Able to manage alarms from the knowledgebase • Opening the alarm knowledgebase • Always from an alarm

  4. Knowledgebase Layout

  5. Knowledgebase Layout (cont.) • Components • Details pane • Portlet pane • Details pane • View and edit alarm details • Content and editing capabilities similar to the Details section in the Alarm List • Portlet pane • 6 separate portlets • Recommended Actions • Related Documentation • Entity Attributes • Entity Logs • Historical Trends • Manual Actions

  6. Details Pane • Details tab • Actions • Change alarm severity level • Open the Center Details window • Open the Entity Details window • Add notes to the alarm • Acknowledge and clear alarms • Return to the Alarm List • Note: Some fields (Trouble Ticketand Resolution are optional – definedby the ReliaTel Administrator) • Source tab • Same information as theSource tab in the Details section • Notification Status tab • Current status of notification state

  7. Portlets Pane • Entity Attributes • Details that are relevant to the entity • Entity Logs • Logs relevant to the alarm and entity; snapshot, not real time • Historical Trends • Graphical representation of alarm events for the entity • Manual Actions • Ping • Traceroute • Recommended Actions • Alarm resolution recommendations • Organization • Vendor • Related Documentation • Device related documentation and hyperlinks • Organization • Vendor

  8. Recommended Actions/Related Documentation • Recommended Actions • System • Provided at implementation • Vendor/Tone Software recommended actions • User • Added by ReliaTel administrator • Developed from within your organization • Related Documentation • Center, entity, alarm (alarm message) • Documentation for Center and Entity • Organization only, added by ReliaTel administrator • Alarm • Device vendor, provided at implementation • Developed from within your organization; added by ReliaTel Administrator • Document Types • Text documents • Hyperlinks (internet and ntranet)

  9. Feedback Form • For operators – use to recommend alarm knowledgebase updates • Knowledgebase is read-only for operators • Portlets: Recommended Actions and Related Documentation • E-mail format – sent to organization’s designated Kb Administrator • Sample Updates • Field experience - successful resolution activity for a alarm • Added to the Recommended Actions portlet for that alarm • Available to other operators as guidance in resolving future alarm issues • Field documentation – organizational documents and links • Documentation and links specific to alarm resolution at a center or entity Select subject from list or enter your own Enter message here

  10. Knowledgebase Layout Preferences • Number of columns used to contain portlets • Customizing layout preferences • Setting up and saving a layout • Loading a saved layout • Deleting a saved layout • Restoring the default layout • Portlet controls Collapse to header Expand Hide

More Related