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ReliaTel Operator Training Release 4.1.1 Alarms List

ReliaTel Operator Training Release 4.1.1 Alarms List. Training - Version 1.0. Alarm List Interface. Alarm Management - Alarm Cycle. Alarm Event An event occurs which generates an alarm message Alarm message received by ReliaTel Alarm Displayed

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ReliaTel Operator Training Release 4.1.1 Alarms List

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  1. ReliaTel Operator TrainingRelease 4.1.1Alarms List Training - Version 1.0

  2. Alarm List Interface

  3. Alarm Management - Alarm Cycle • Alarm Event • An event occurs which generates an alarm message • Alarm message received by ReliaTel • Alarm Displayed • Alarm message is matched with a predetermined severity level for that specific message • Message appears in the Text column of the Alarm List • Alarm is displayed in the Alarm List • Operator Intervention – Acknowledging the alarm • Operator acknowledges alarm, work begins on resolving issue • Operator Resolution – Clearing the alarm • Operator clears alarm after issue is resolved

  4. Alarm Management - Severity Coding • Four severity levels tracked in ReliaTel • Applies to: • Alarm List • Metric Dashboard • Voice Dashboard

  5. Acknowledging and Clearing Alarms • Alarms are generated by the system based on preset criteria • Sources • SNMP traps • SNMP walk • Performance metrics for devices (such as CPU usage, in/out bandwidth, etc.) • Voice over Internet Protocol (VoIP) quality of service (such as MOS or latency) • Operator response • Acknowledge the new alarm • Upon resolution, clear the acknowledged alarm

  6. Acknowledging and Clearing Alarms (cont.) • Acknowledging the alarm • Use the ACK (acknowledge) button to change the state from New to ACK • Displayed in the Alarm List • Alarms can be acknowledged through: • Client • Remotely • E-mail • SMS • Remote acknowledgement (e-mail or SMS) is set up by the administrator • Clearing the alarm • Use the CLR (clear) button to change the state from ACK to Cleared • Upon clearing, alarm is removed from the alarm list and moved to the Cleared list • Alarms can be cleared through: • Client • Remotely • E-mail • SMS • Remote clearing (e-mail or SMS) is set up by the administrator

  7. Acknowledging and Clearing Alarms (cont.) • Acknowledging a new alarm in the interface

  8. Acknowledging and Clearing Alarms (cont.) • Clearing an acknowledged alarm in the interface • In the Cleared list

  9. Accessing Node Details Through Fly-Out Menus • Fly-out menus for centers, entities, and alarms Navigation Tree - Center Navigation Tree - Entity Alarm List – Individual Alarm

  10. Entity Details • Entity Tabs • Details • Entity/collector specific detailssuch as IP address, notes • States • Pertains to alarming and notificationscheduling • Logs • Logging categories: Messaging, Alarms, Actions, Notification • Playback (optional) • Facility to redisplay the database of a device • Add-on component, available if implemented • Access (replaced by AccessPlus) • Bi-directional communication with a device • Specific permission needed

  11. Entity Details – States Tab • States Tab • Sets ‘Allowed’ and ‘Inhibited’ for several entity related functions • ‘Allowed’ enables the operation to continue • ‘Inhibited’ stops the operation for a specified period of time (or indefinitely)

  12. Entity Details – Message Log Tab • Message Log tab • All system interaction with an entity • Read-only • Flags • S – System message • MA – Message matching a pattern to generate an alarm • Blank – No flag associated with the entry

  13. Entity Details – Alarm Log Tab • Alarm Log tab • Messages pertaining to alarms only • NTF – indicates whether the alarm will generate a coverage rule • Alarm ID – unique identifier for each alarm • Text – same text that appears in the Alarm List

  14. Entity Details – Action Log Tab • Action Log tab • Automated activity associated with the entity • Set up by the ReliaTel Administrator • Triggered by: • Response to an alarm (action is automatically triggered) • Schedule

  15. Entity Details – Notification Log Tab • Notification Log tab • Logs all notification-related events associated with alarms, such as: • Coverage rule • Operator contacted • Method of contact

  16. Alarm List Management Tools • Alarm List interface management tools • Node filter • Filter alarms by: • Center or subcenter • Entity • Characteristics • Expand tree to select node • On-the-fly (filter cannot be saved for future reference) • Profile filter • Filter alarms by: • Center or centers/subcenter or subcenters • Class or classes • Characteristics • Dedicated interface to set up profiles • Profiles can be saved for future reference • Profiles can be edited • Operators – private profile filters only • Administrators – private and global profile filters

  17. Alarm List Management Tools – Node Level Filter • From the Navigation tree, filtering the alarm list by: • View – topmost level • Center • Subcenter • Entity • Filtering by View

  18. Alarm List Management Tools – Node Lvl Filter (cont.) • Filtering by center • Filtering by subcenter

  19. Alarm List Management Tools – Node Lvl Filter (cont.) • Filtering by entity

  20. Alarm List Management Tools - Profile Filter • Filters the Navigation tree by: • Center • Class • Operators • Create and save center or class filters – private only • Administrators • Create and save center or class filters – global (available to all) or private

  21. Alarm List Management Tools - Profile Filter (cont.) • Creating a Profile filter (steps are the same for center and class filters) • Select the filter type. • Click New. • Enter: • Filter Name • Private filter • Default • Not editable for operators • Center • Multiple centers (or classes)can be selected

  22. Alarm List Management Tools - Profile Filter (cont.) • Click Save. • Apply the filter. • Select the new filter • Click Apply. • Navigation Tree is filtered • Alarms also filtered • Only alarms in Test center appear

  23. Alarms – Multi-Select Options • Methods to select multiple alarms on a single page/multiple pages: • Select All button • Control + Mouse • Shift + Mouse • Select All button • Most efficient way to select blocks of alarms spanning multiple pages • Recommend to begin with filters to define the Alarm List • Table filter (for data in tabular format) • Alarm State filter • Control + Mouse • Select alarms singly • Spans multiple pages • Shift + Mouse • Select blocks of alarms • One page only; will not span multiple pages

  24. Alarms - Multi-Edit • Multi-edit – last alarm in list is edited, applies to all alarms selected 2. Click Edit 1. Select alarms 3. Apply edits (ACK, CLR, severity level, notes) 4. Click Apply or press Enter

  25. Alarm State Selection/Notification Status • Alarm State Filtering • Notification Status • Applicable if Notification turned on; current status only is displayed; not a log • Open from an alarm • Entire alarm list is filtered by your selection • Cleared alarms eventually roll off the alarm list • Log period determines how long they are visible • BlackList alarms are not included in ‘All’

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