Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor

1. ReEMPLOYMENT ELIGIBILITY ASSESSMENT (REA) & ReEMPLOYMENT SERVICE PROGRAM (RES) Deval L. Patrick, Governor Timothy P. Murray, Lieutenant Governor Joanne F. Goldstein, SecretaryLabor and Workforce DevelopmentMichael Taylor, DirectorWorkforce Development Rosemary Chandler, Director Division of Career Services

2. AGENDA • WELCOME AND INTRODUCTIONS • RES vs. PROFILING vs. REA • REA COMPONENTS • CUSTOMER POOLS • AREA ALLOCATIONS • CCS NOTIFICATION LETTERS • PROFILING DESK GUIDE • STAFF ROLES • UI POLICY AND PROCEDURES • CAP REVIEW AND GROUP EXERCISE • COMPONENTS OF REA INTERVIEW • MOSES PROCEDURES • LABOR MARKET INFORMATION • QUESTIONS/ COMMENTS • EVALUATIONS AND WRAP UP

3. RES VS. PROFILING VS. REA • RES COMPONENTS • ATTEND A CCS (ORIENTATION) • ENROLL AND REGISTER FOR PROGRAM • COMPLETE A JOB SEARCH INVENTORY • DEVELOP A CAREER ACTION PLAN (CAP) = INITIAL ASSESSMENT • SCHEDULE FOLLOW UP SERVICE • PROFILING COMPONENTS • ATTEND A CCS (ORIENTATION) • COMPLETE A JOB SEARCH INVENTORY • REFERRAL TO ADJUDICATION IF UI CLAIMANT DOES NOT ATTEND • REA COMPONENTS • (NOT COVERED BY GRANT) • ATTEND AN ORIENTATION • REGISTER WITH STATE’S JOB BANK • DEVELOP A Re-EMPLOYMENT PLAN • REFERRAL TO APPROPRIATE SERVICE THROUGH OSCC • Please note REA customers must complete the above services.

4. REA COMPONENTS • (COVERED BY GRANT) • UI CLAIMANT MUST BE PROVIDED LABOR MARKET INFORMATION • REVIEW OF UI CLAIMANT CAREER ACTION PLAN VERIFY THAT CUSTOMER IS FOLLOWING (CAP) • UI ELIGIBILITY ASSESSMENT CONDUCTED WITHIN 4 WEEKS OF ENROLLMENT(DATE ATTENDED CCS) DEVELOPMENT & REFERRAL TO ADJUDICATION WHEN NECESSARY.

5. Flowchart

6. AREA ALLOCATIONS T[

7. CCS NOTIFICATION LETTERS • LETTER 1: INITIAL TO PROFILED AND RES CLAIMANTS TO ATTEND CCS WITHIN THREE WEEKS • LETTER 2: TO PROFILE AND RES CLAIMANTS GIVING THEM TWO MORE WEEKS TO ATTEND • LETTER 3: TO THE 400 REA CLAIMANTS, ADVISING THEM OF THEIR ENROLLMENT INTO REA, THEIR REQUIREMENTS AND THAT THEY WILL BE CALLED BY A RE-EMPLOYMENT SPECIALIST SHORTLY

8. PROFILING DESK GUIDE • MASSWORKFORCE.ORG • URL www.massworkforce.org • SCENARIOS OUTLINED • EXEMPTIONS • Exemption = incorrectly profiled (DUA Staff or Career Center Manager/Supervisor using DUA Guidelines) • Excused = excused from CCS and rescheduled (CC role)

9. New CCS SlideREAReemployment Eligibility Review Are you collecting Unemployment Insurance? As part of your eligibility to receive benefits you may be selected to attend a MandatoryReemployment Eligibility Review. Reemployment Eligibility Review Meeting: • Goal – to help you be successful in your job search • One on One meeting with Career Center staff member • Review of Job Search Activities • Compliance with Career Action Plan • Be encouraged by your success • Learn helpful strategies to meet and overcome roadblocks to reemployment Failure to attend this meeting and comply with program requirements may cause a delay or loss of your unemployment benefits.

10. REA Career Center Staff Roles • CC REA Specialist will not perform labor exchange functions such as Career Center Seminar, job development, workshops, or counseling functions while charging time to the REA Grant. Those functions are performed by RES, Wagner Peyser, or WIA funded staff • Contact the selected REA claimants and schedule the REA Eligibility Review within four weeks • Ensure that REA claimant has started CAP, and that its progress can be tracked at the REA Eligibility Review • CC REA Specialist will conduct Reemployment Assessment Eligibility Status Reviews and Work Search reviews • Status review will confirm progress on actions on CAP within 4 weeks of enrollment into REA • Work Search review as part of a comprehensive review of work search activities. • Work Search review is not the UI work test, conducted via random sampling each week • Makes appropriate entries into MOSES • Coordinates with DUA REA staff and other CC staff on REA topics

11. REA DUA Staff Roles • REA DUA staff are situated in team setting in Hurley Building • REA DUA staff cannot perform adjudication or resolve issues while on REA • REA DUA staff will have authority to Exempt claimants who state that they are not permanently separated • REA DUA staff will conduct fact finding, pre-adjudication to obtain claimant statements regarding non-compliance with REA (Issues 66 or 08) • REA DUA staff will take REA cases in order, not by specific Centers • REA DUA staff will coordinate with REA CC staff and others on REA topics • REA DUA staff will make appropriate entries into UI data base

12. UI POLICY AND PROCEDURES

13. UI Eligibility Profiling Exempt from Profiling Claimants may be exemptfrom Profiling by: • DUA Staff • Career Center Manager or Supervisor following Strict DUA guidelines.

14. DUA Guidelines for Profiling Exemptions • Union – Claimant is a member of union that must look for work exclusively through the union hiring hall. • Applicant must provide proof of Local Union membership. • Return to work date within 4 weeks. • Must have it in writing from employer. If RTW date is after 4 weeks – they are not exempted. • If RTW date is within four weeks have UI walk-in staff put a RTW date on the URTW screen • Layoff is from occupation/industry-that is customarily laid of the same time of year with a reasonable expectation to return to work to same employer • Have UI walk-in staff put a RTW date on the URTW screen

15. Excused from Profiling • Profiled Claimants may be • excused and rescheduled with good cause for theCareer CenterSeminarby Career Center Staff following the DUA guidelines

16. UI Eligibility Profiling • Claimants who are not “exempted” from Profiling or “excused -rescheduled” may be denied benefits if… • DUA adjudication does not discover • “good cause” for non attendance • Disqualification is for the one week in which the CCS attendance deadline lapsed.

17. UI Eligibility Profiling • If claimant has a Profilingissue they will get a message to call UI when they sign or call in for their weekly benefits. • The claimant must call UI as instructed to have the issue resolved.

18. UI EligibilityREA • Claimants can not be exempted from the REA Program!

19. UI EligibilityREA Individuals who do not attain REA Review or REA Goals or attend the REA Review may be denied benefits if…. • DUA adjudication does not discover “good cause” for non attainment. Please Note: Disqualification is for the one week during which the REA Review attendance deadline lapsed.

20. UI EligibilityREA • If a potential issue is detected • CLAIMANT REA REVIEW (66) STATEMENT Formwill be given to claimant to complete and submitted via fax to DUA REA staff: • Fax: 617-626-6222 • Claimant may also call DUA REA Unit once form has been faxed. • Telephone: 617-626-5766

21. UI EligibilityREA • REA DUA Staff will work with REA Career Center staff and REA customers to resolve REA related problems in an expedited fashion so that there is less of a chance of interruption of weekly benefits.

22. UI EligibilityREA • REA CCS • Timely documentation in MOSES is important • REA DUA • MOSES will be reviewed to make decisions.

23. CAREER ACTION PLAN

24. CAP • An organized job seeker with a weekly action plan will feel more accomplished, more confident, and will likely get hired faster. US Department of Labor Employment and Training Administration

25. Career Action Plan • Career Action Plan…. • Is a comprehensive step by step action plan. Like a road map that outlines a systematic approach for an individual to get from Point A unemployed ---------to Point B Employed.

26. CAP • Goal • Clearly defined • Realistic • Attainable • Action steps • Time frames • Specific time and place. • Related to Goals • Plan • Comprehensive • Living document • Measurable

27. Benefits of a CAP • The CAP helps customers to: • Plan successful job search strategy on road to re-employment • Understand job search is comprehensive • Break down job search into doable realistic steps • Measure and evaluate job search progress • See CAP as a Living Document allows for continued adjustments to job search

28. CAP Options Change Previously in RES, there were 5 CAP Options: • RES Tab in Special Programs • MOSES Case Management Tool and Any one of 3 General Services under Career Planning: • CMAP • EDP/IEP • ISS/CDP

29. CAP Options Change (continued) With the advent of REA, Career Action Plans have to be accessed in MOSES The only services that will count as a CAP for RES and REA are: • Setting Goals in the RES/REATab • MOSES Case Management Tool • We strongly suggest using the RES/REA Tab unless the customer must be case managed anyway (like a veteran or training customer).

30. REA Review Basic PC Skills Development Comprehensive Assessment Educational Assessment Email Address Establishment Explore Training and/or Education Options Improve Basic Skills (ABE, ESOL) Internet Job Search Techniques Interview Preparation Job Fair Techniques Development Job Search Skills Assessment Meet with Employment Counselor Meet with Job Developer Networking Skills Development Other Referred to Community Services Referred to Specialized Program Services Referred to Supportive Services Research LMI Resume and Cover Letter Development Self‑Directed Job Search MOSES RES/REA GOALS CAREER ACTION PLAN (CAP)

31. CAP Worksheet

32. CASE STUDY # 1 • Bertrand was a marketing director for a Fortune 500 company. He was laid off after a merger. He has an MBA, what he believes is a very good resume and excellent computer skills. He is currently participating in a networking group for business professionals. He only attended the CCS because he was required to. He is anxious to leave and is convinced that he doesn’t need any career center services.

33. CASE STUDY #2 • Phil is a machine operator who worked 35 years for the same company which recently went out of business. He has been job searching only by looking in the newspaper. He does not have a resume and does not think he needs one he just wants to fill out applications; he does not have any PC skills and is not interested in re-training. He wants career center staff to find him a job. He also remarks that he’s having trouble making ends meet.

34. CASE STUDY # 3 • George is a recently discharged combat disabled veteran. He has been in the service for six years and he has an honorable discharge. Prior to going in the service he was a union carpenter. He wants to work but can not go back to construction work. He has a resume which includes his height and weight and disability. He has rudimentary PC skills but no email account.

35. CASE STUDY # 4 • Karen was laid off from her mortgage company customer service position. She feels that many of these types of positions are now being lost to foreign competition. She has a resume both in hard copy and on disk. She has been doing job search through the newspapers and the internet. She has not had any interviews and is convinced that she needs re-training to help her get another job. She asks about opportunities in the health care field.

36. RE-EMPLOYMENT ASSESSEMNT ELIGIBILITY (REA) REVIEW • REVIEW OF CAP • WORKSEARCH CONDUCTED • UTILIZATION OF LMI • ATTAINED YES OR NO

37. Reemployment Eligibility Assessment (REA)MOSES Tracking Procedures

38. Notification to Attend CCS • Applicant is sent a letter to attend a • Career Center Seminar (CCS)

39. Recording CCS Attendance • Applicant attends a Career Center Seminar • NOTE: If Selected for REA,Participation in REA starts at date of CCS Attendance. • Prompt Recording of Attendance is Critical.

40. REA Icon – CCS Event Participation The REA icon will now appear on the Event Participation screen for job seekers who are enrolled in the REA program. This will allow users to determine who has been enrolled in REA immediately after recording attendance at a CCS. REA

41. REA Enrollment Qualifications • REA Enrollment is automatic when attendance at a CCS is entered: • If the participant is NOT Profiled; and • Weekly Career Center REA Limit has not been met

42. REA Enrollment • REA Enrollment will display on the Basic Tab along with the Icon

43. Establish RES/REA Goals • RES/REA goals should be established for participants • – REA Enrollment is not required for these goals. • Entry of RES/REA Goals will create 2 services • CMAP (Job Search Plan) • Initial Assessment Interview

44. Schedule REA Review • Schedule the ‘REA Review’ on the RES/REA Special Programs Tab • Target Date must be between 2 and 4 weeks of REA Program Enrollment (Date Attended CCS) MOSES will not allow a date to be entered that is outside the Target Date range

45. REA Enrollment Date • The REA enrollment date will now appear on the REA Review Goals Detail screen. This will make it easier to determine target dates for REA participants.

46. Complete REA Review Status • Recording an Attainment Status • Enter ‘Attained’ or ‘Not Attained’ and the actual date Time Critical Data Entry –REA Review “Attained” must be ENTERED in MOSES by the deadline* to avoid a UI Sanction. *REA Deadline is 4 weeks from the Saturday after REA Enrollment. UI Sanction will be within one week of this deadline.

47. ‘Attained’ REA Review Requirements • Career Action Plan (CAP) • Case Management -- or -- • Established RES/REA Goals • Labor Market Information Service (LMI)

48. Attained REA Review • Attainment of REA Review will automatically create an ‘UI REA/Attained Status Review’ service • A UI Sanction will be issued if this service does not exist in MOSES by the REA sanction deadline

49. REA Sanction • UI Sanction will result from a ‘REA Review’ goal not being attained within the deadline.

50. REA Exit • REA participants will be exited after 90 days without a reportable service (on a quarterly basis)