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Sherry Reese Americas Travel Manager November 6, 2008

Travel Overview. CTD since 2003Transient travel and meeting servicesU.S. air spend $61M; 60,000 transactions. U.S. Travel Operation. 26 on-site agents

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Sherry Reese Americas Travel Manager November 6, 2008

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    1. Sherry Reese Americas Travel Manager November 6, 2008 Apple, Inc.

    2. Travel Overview CTD since 2003 Transient travel and meeting services U.S. air spend $61M; 60,000 transactions

    3. U.S. Travel Operation 26 on-site agents & support staff; all BCD Travel employees 8 BCD agents @ 24 hour support center in Bangalore 5 Apple employees supporting the global travel operation All facets of travel operations, except 24 hour service, are managed internally

    4. Benefits of Outsourcing Leverage expertise of TMC in call center management, personnel management, travel technology & industry knowledge Core knowledge and expertise is retained internally with Apple management Win-win partnership with TMC; they benefit from Apple’s innovation

    5. Why a CTD? Perfect solution, minimize risk and maximize TMC relationship Procurement role and managing supplier relationships Total flexibility Control over operation and data Commissions Flow directly to Apple Can easily transition TMCs, if necessary

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