A Collaborative Approach to Communication for Healthcare & Engineering Professionals

1. A Collaborative Approach to Communication for Healthcare & Engineering Professionals Beth Vye October 13, 2012

2. About ISIS ISIS is a leading community organization that welcomes immigrants Working in partnership, ISIS offers services and creates opportunities that enable immigrants to participate fully in Canadian life

3. Overview of Communication for Healthcare Professionals and Orientation and Communication skills for Engineers • Similarities / Differences • Partnerships / Community Outings • Activity 1 Inclusive language • Activity 2 Breaking Bad News • Activity 3 Describing a Process Workshop Outline

5. Course Content Similarities Everyday English Profession Specific Writing and Presentation Skills Networking Connecting With Colleagues / Teamwork The Language of Management Differences General Orientation / Pathway to Licensure Communicating with Patients Medical Terminology Self-Study Guide Medical / Engineering Administration Scheduling Community Visits

6. Exciting Developments Four month Work Placement pilot program for OCSE “On-the-job” competency based-assessment Coaching and support provided by Engineers Canada Partnerships with host employers

8. Employment Module Job interview skills Practice interviews Individual feedback from video recordings

9. Computer Module PowerPoint Calling card Access to ISIS computer lab

10. Evaluation Ongoing in-class assessment Assessment based CLB Communication assessment at Dalhousie Learning Resource Centre Communication assessment based on employment practice interview Certificate of completion

11. Community Partners Dalhousie Learning Resource Centre Dalhousie Kellogg Library IWK Library North End Community Health Centre Capital Health Volunteer Services Halifax Sexual Health Ronald McDonald Room and Ronald McDonald House Dalhousie School of Occupational Therapy Dalhousie Medical School and Nursing Student Placements Addiction Services

12. Community Outings/Speakers St. John Ambulance Cancer Care Nova Scotia IWK Pre-Birth Clinic Capital Health Public Health Services Cobequid Community Health Centre Shannex Enhanced Care Nova Scotia Hospital Canadian Blood services

13. Dalhousie Learning Resource Centre Communication assessments with simulated patients Feedback to improve communication and interviewing skills

14. Dalhousie Kellogg Library & IWK Library Orientation to the IWK and Kellogg Libraries One-on-one appointments at the Kellogg Temporary borrowing privileges at all Capital Health Libraries

15. North End Community Health Clinic The role of a community health clinic Job shadowing

16. Addiction Services Presentation about addiction in Nova Scotia

17. Engineers Nova Scotia provides: • Orientation • Licensure counseling • Open door policy

18. Presentations Project Management Work Placement Project Occupational Health and Safety Toastmasters Discussion Panel Evaluation Tool Ethics

19. Student Testimonials “After taking the Communication for Healthcare program, I feel confident and would like to take on more challenges and responsibilities with regards to being a healthcare professional in Canada.” CHP Participant “The engineering class is very good, informative and friendly. It is great to learn about the Canadian work environment and culture. It is a good chance to talk with senior engineers in various fields and learn from their experiences in their own countries.” OCSE Participant