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VoIP Experiences

Explore the world of VoIP phone systems with Brandon Comouche as he covers key topics like phone system features, VoIP considerations, platform options, design considerations, extensions, and more. Discover the differences between TDM, SIP, and IAX trunks, remote extensions, voicemail functionalities, IVR menus, call queues, conference rooms, and advanced routing options. Learn about customizable features such as music on hold, paging, user web panels, CDR reports, and more. Unveil the considerations for Telco choices, traditional lines, internet carriers, QOS, and redundancy issues when selecting a VoIP system. Understand the customization possibilities for main menu scripts, phone-in radio, auto-dialing, and automation. Join Brandon on this educational journey through the world of VoIP technology.

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VoIP Experiences

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  1. VoIP Experiences Bellevue College, May 2012 Brandon Comouche

  2. What is “VoIP” V oice O ver I nternet P rotocol

  3. Who I Am • Graduated BC - 2009 • Sno Falls Credit Union - 2006 • Custom VoIP System - 2007 • 30 Phones • 4 Offices • 27 Employees

  4. Topics • Phone System Features • VoIP Considerations • Platform Options • Phone System Design Considerations • Customizations

  5. Extensions TDM/SIP/IAX Trunks Remote Extensions Voicemail Fax Support Voicemail to Email IVR Menu System Ring Groups Call Queues Conference Rooms Follow-Me Time-Based Routing Least-Cost Routing Music On Hold Paging and Intercom User Web Panel Admin Web Panel Phone Provisioning CDR Reports And much more VoIP Phone System Features

  6. VoIP Considerations • TelCo Choices • Traditional Lines • Internet Carrier • Data Lines • QOS • Redundancy • Convenience

  7. Platform Options • Conversion Costs • Open Source – Asterisk • Solutions • ShoreTel, Cisco, Avaya, Nortel, etc. • Endpoints

  8. Phone System Considerations • Client Specifications • Customer Service • Extension Numbers • DID Availability & Assignments • Menu Design • Hold Music and Duration • Redundancy

  9. Customization • Main Menu Script • Phone-in Radio • Auto-Dialing • Voting • Automation

  10. Questions & Answers Brandon Comouche http://BrandonComouche.com /articles

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