WELCOME TO Class Presentation TOPIC Retail Lending: Guidelines and Appraisal Techniques

1. WELCOME TO Class Presentation TOPIC Retail Lending: Guidelines and Appraisal Techniques Presented by Md. Mashiur RahmanSVP & Head of Retail and Deputy Mentor Cluster 3

2. Two Parts of the Topic Part 1 Retail Lending: Guidelines Part 2 Appraisal Techniques

3. Parts of the Topic Part 1 Retail Lending: Guidelines

4. Nature of Retail Banking Retail has distinct following characteristics: • It has upper limit and small in amount. • Everybody having required age and income is eligible to apply. • It is not focused on security. • The processing time is much shorter than other loan. • Retail loan is structured and formula based. • Retail loan is approved in the name of customer. • Target group is large. It is formula based systematic loan. • Each Retail loan has PPG developed according to prudential guidelines and nature and behaviour of target eligible group. • It is number game, the more is the number, the more it is successful and the higher is the rate of return. • A single customer may be allowed multiple retail loans but each loan is different.

5. Retail Lending: Guidelines (BB) Cont… REGULATION – 1 Facilities to Related Persons The customer finance facilities extended by banks to their directors, major shareholders, employees and family members of these persons shall be at arms length basis and on normal terms and conditions applicable for other customers of the banks. The Banks shall ensure that the appraisal standards are not compromised in such cases and market rates are used for these persons.

6. Retail Lending: Guidelines (BB) Cont… REGULATION – 2 Limit on Banks Exposure against Total Consumer Financing • Banks shall ensure that the aggregate exposure under all consumers financing facilities at the end of first year and second year of the start of their consumer financing does not exceed 2 times and 4 times of their equity respectively. For subsequent years, following limits are placed on the total consumer financing facilities:

7. Retail Lending: Guidelines (BB) Cont… Percentage of Classified Consumer Finance to Total Consumer Financing Maximum Limit • Below 5% 10 times of the equity • 6% - 10% 6 times of the equity • 11% - 15% 4 times of the equity • 15% and over Equal to equity * Method of classification for the above purpose shall be in accordance with the classification requirement as prescribed under BB Prudential Regulation no.4 (Annexure XXI).

8. Retail Lending: Guidelines (BB) Cont… REGULATION – 3 Total Financing Facilities to Be Commensurate With the Income • While extending financing facilities to their customer, the banks would ensure that the total installment of the loans extended by the financial institutions is commensurate with the take home income/disposable income and repayment capacity of the borrower. This measure would be in addition to banks' usual evaluations of each proposal concerning credit worthiness of the borrowers that the banks' portfolio under consumer finance fulfills the prudential norms and instructions issued by the Central Bank and does not impair the soundness and safety of the bank itself.

9. Retail Lending: Guidelines (BB) Cont… REGULATION – 4 Classification and Provisioning For Assets 1. Banks shall observe the prudential guidelines given at Appendix XXI in the matter of classification of their Consumer Finance portfolio (irrespective of all consumer banking products) and provisioning there-against.

10. Retail Lending: Guidelines (BB) Cont… 2. In addition to the time-based criteria prescribed in Appendix XXI, subjective evaluation of performing and non-performing credit portfolio shall be made for risk assessment and, where considered necessary, any account including the performing account will be classified, and the category of classification determined on the basis of time based criteria shall be further downgraded. Such evaluation shall be carried out on the basis of credit worthiness of the borrower, its cash flow, operation of the account, adequacy of the security, inclusive of its realizable value and documentation covering the advances.

11. Retail Lending: Guidelines (BB) Cont… 3. Apart from specific provisioning requirement as prescribed above, banks shall maintain a general reserve at least equivalent to 3% of their consumer finance portfolio to protect them from the risks associated with the economic cyclical nature of this business. Submission of Returns: 4. Banks shall submit the borrower-wise annual statements regarding classified loans/advances to the Banking Inspection Department.

12. Retail Lending: Guidelines (BB) Cont… Timing of Creating Provisions: 5. Banks shall review, at least on a quarterly basis, the collectibles of their loans / advances portfolio and shall properly document the evaluations so made. Shortfall in provisioning, if any, determined, as a result of quarterly assessment shall be provided for immediately in their books of accounts by the banks on quarterly basis.

13. Retail Lending: Guidelines (BB) Cont… REGULATION – 5 Rescheduling of Loan Rescheduling of loan will be governed by rules & regulations as prescribed by Bangladesh Bank from time to time. REGULATION – 6 Transfer Facilities from One Category to Another to Avoid Classification The bank shall not transfer any loan or facility to be classified from one category of consumer finance to another to avoid classification.

14. REGULATION –7 Credit Information Bureau (CIB) Clearance While considering proposals for any exposure, banks should give due weight age to the credit report relating to the borrower and his group obtained from a Credit Information Bureau (CIB) of Bangladesh Bank. The condition of obtaining CIB report will be governed by rules & regulations as prescribed by Bangladesh Bank from time to time.

15. Retail Lending: Guidelines (BB) Cont… Regulations for Auto Loans REGULATION – 14 The vehicles to be utilized for commercial purposes shall not be covered under the Prudential Regulation for consumer finance. Any such financing shall ensure compliance with existing regulations covering lending. These regulations shall only apply for financing vehicles for personal use. REGULATION – 15 The maximum tenure of the auto loan finance shall not exceed five-year.

16. Retail Lending: Guidelines (BB) Cont… Regulations for Auto Loans REGULATION – 16 The banks shall not allow auto loan (including insurance) exceeding Tk 5.00 million per individual under this head. For the purpose of this regulation, auto facility to the dependent members of an individual shall also be treated as part of the exposure of that individual. While allowing auto loans, the banks shall ensure that the minimum down payment does not fall below 10% of the value of vehicle.

17. Retail Lending: Guidelines (BB) Cont… Regulations for Auto Loans REGULATION – 17 In addition to any other security arrangement on the discretion of the banks, the vehicles financed by the banks shall be properly secured by way of hypothecation. REGULATION – 18 The banks shall ensure that the vehicle remains properly insured (comprehensive) at all times during the tenure of the loan.

18. Retail Lending: Guidelines (BB) Cont… REGULATION – 19 Regulations for Auto Loans The clause of repossession in case of default should be clearly stated in the loan agreement. At least 15 days before enforcing repossession, banks shall send a legal notice to the borrower through courier service of registered mail against proper acknowledgment. The repossession expenses charged to the borrower shall not be more than actual incurred by the bank. However, the maximum amount of repossession charges shall be listed in the schedule of charges provided to customer. The banks shall develop an appropriate procedure for repossession of the vehicles and shall ensure that procedure is strictly in accordance with law.

19. Retail Lending: Guidelines (BB) Cont… REGULATION – 20 Regulations for Auto Loans A detailed repayment schedule should be provided to the borrower at the outset. Where alterations become imminent because of late payment or prepayment and the installment amount or period changes significantly, the revised schedule should be provided to the borrower at earliest convenience of the bank but not later than 15 days of the change. Further even in case of insignificant changes, upon the request of the customer, the bank shall provide him revised repayment schedule free of cost.

20. Retail Lending: Guidelines (BB) Cont… Regulations for Auto Loans REGULATION – 21 The banks desirous of financing the purchase of used cars shall prepare uniform guidelines for determining value of the used vehicles. However, in no case the bank shall finance the cars older than five year. REGULATION – 22 The banks should ensure that a good number of authorized auto dealers are placed at their panel to eliminate the caches of collusion of other unethical practices.

21. Retail Lending: Guidelines (BB) Cont… Regulations for House Finance REGULATION – 23 The maximum per party limit in respect of housing finance by the banks will be Tk 7.50 million. The housing finance facility shall be provided at a maximum debt equity ratio of 80:20. REGULATION – 24 Commercial banks shall ensure that at no time their total exposure under house financing exceeds 10% of their net consumer advances.

22. Retail Lending: Guidelines (BB) Cont… Regulations for House Finance REGULATION – 25 Banks are free to extend mortgage loans for housing, for a period not exceeding twenty year. Banks should be mindful of adequate asset liability matching. REGULATION – 26 The house financed by the banks shall be mortgaged in bank's favor by way of registered mortgage with registered Power of Attorney.

23. Retail Lending: Guidelines (BB) Cont… Regulations for House Finance REGULATION – 27 Banks shall engage professional staff or arrange sufficient training for their concerned officials evaluate the property, assess the genuineness and integrity of the title documents, etc. REGULATION – 28 The bank's management should put in place a mechanism to monitor conditions in the real estate market (or other product market) to ensure that its policies are aligned to current market conditions.

24. Retail Lending: Guidelines (BB) Cont… Regulations for House Finance REGULATION – 29 Banks must develop floating rate products for extending housing finance, thereby managing interest rate risk to avoid its adverse effects. Banks also must develop in-house system to stress test their housing portfolio against adverse movements in interest rates as also maturity mismatches.

25. Retail Lending: Guidelines (BB) Cont… Regulations for Personal Loans Purchase of Consumer Durables REGULATION – 30 Limits per person for such loans will be Tk 3.00 lac with out any securities. However, banks may lend higher amounts provided the loans are secured appropriately. But, in no case, the loan amount will be allowed to exceed Tk10.00 lac. The loan secured against liquid securities shall however, be exempt from this limit.

26. Retail Lending: Guidelines (BB) Cont… Regulations for Personal Loans Purchase of Consumer Durables REGULATION – 31 In cases, where the loan has been extended to purchase some durable goods/item, the same will be hypothecated with the bank besides other securities, which the bank may require on its own. REGULATION – 32 The maximum tenure of the loan shall not exceed 5 year.

27. Retail Lending: Guidelines (BB) Cont… Minimum Requirements for Consumer Financing Apart from the specific regulations given under each mode of financing separately, general requirements laid down here should also be followed by the banks while undertaking consumer financing. It may by noted that these are the minimum requirements and should not in any way be construed to restrict the role of the management processes through establishing comprehensive credit risk management systems appropriate to their type, scope, sophistication and scale of operations. The Board of Directors of the banks are required to establish policies, procedures and practices to define risks, stipulate responsibilities, specify security requirements, design internal controls and then ensure strict compliance with them.

28. Pre-Operation Before embarking upon or undertaking consumer financing, the banks shall implement/follow the guidelines given below. The banks already involved in the consumer financing will ensure compliance with these guidelines within six month of the date of issuance of Consumer Financing Prudential Regulations.

29. Operations • Consumer financing, like other credit facilities, must be subject to the Bank's risk management process setup for this particular business. The process may include, identifying source of repayment and assessing customer' ability to repay his/her past dealings with the bank, the net worth and information obtained from a Credit Information Bureau (CIB) approved by Bangladesh Bank. • At the time of granting facility under various modes of consumer financing, banks shall obtain a written declaration from the borrower divulging details of various facilities already obtained from other institutions. The banks should carefully study the details given in the statement and allow fresh finance/limit only after ensuring that the total exposure in relation to the repayment capacity of the customer does not exceed the reasonable limits as laid down in the approved policies of the banks. The declaration will also help banks to avoid exposure against a person having multiple facilities from different institutions on the strength of an individual source of repayment.

30. Operations • Internal audit and control function of the bank, apart from other things, should be designed and strengthened so that it can efficiently undertake an objective review of the consumer finance portfolio from time to assess various risks and possible weaknesses. The internal audit should also assess the adequacy of the internal control and ensure that the required policies and standards are developed and practiced. Internal audit should also comment on the steps taken by the management to rectify the weaknesses pointed out by them in their previous reports for reducing the level of risk. • The banks shall ensure that their accounting and computer systems are well equipped to avoid charging of mark-up. For this purpose it should be ensured that the mark-up charged on the outstanding amount is kept separate from the principal. • The banks shall ensure that any repayment made by the borrower is accounted for before applying mark-up on the outstanding amount.

31. Disclosure/Ethics The banks must clearly disclose all the important terms & conditions. Fees, charges and penalties which are internal including interest rate, pre-payment penalties and the conditions under which that apply. For ease of reference and guidance of their customers, banks are encouraged to publish brochures regarding frequently asked questions.

32. Product Programme Guide (PPG) of Retail Credit; • To introduce consumer finance bank has to follow two types of guidelines: • Policy Guidelines • Product Program Guideline (PPG) • Segregation of Duties • Credit Approval • Procedural guidelines • Approval Process • Credit Administration • Risk Management • Collection and Remedial Management

33. Product Programme Guide (PPG) of Retail Credit; Before launching credit facility management needs to be a robust process that enables a bank to proactively mange its loan portfolio in order to minimize losses and also to cover consumer financing or retail lending needs. In order to efficient management of the retail credit operation the following Product Programme Guide (PPG) must be included for any product. 1. Customers Segment 2. Purpose 3. Nationality 4. Age Limit (minimum & maximum) 5. Minimum Income 6. Loan Amount 7. Loan to Price Ratio 8. Security/Collateral 9. Legal Documents 10. Interest Rate 11. Maximum Term of Loan 12. Repayment Method 13. Disbursement Mode 14. Disbursement Pre-condition 15. Debt Burden Ratio (DBR %) 16. Verification of Personal Details & Quotation 17. Substantiation Income

34. Credit Principals The objective of credit is to ensure repayment of loan. Being Retail is formula based loan, eligibility criteria, repayment capacity, credit worthiness etc are While processing a retail proposal, branch should follow the following steps: • Interviewing the applicant • Request for submission of Data and information • Analyzing submitted materials • Site Inspection • Inquiring Parties concerned; Market reference check, Track record • Preparing proposal and sending to head office While processing loan proposal following 5 (five) Cs are very important to look out: Capital : Net worth position. Capacity : Required Cash flow to repay the loan instalment. Character : Good payment track record among creditor, market reference check. Collateral : Correct registration for Car loan, Timely execution of mortgage of TPA. Condition : Disbursement phases for home loan, Correct and profitable use of loan.

35. Product Specifications Product specifications are clearly spelled out in PPG. Descriptions of retail products according to five levels of product • Core Benefit : Comfort, Convenience and upper shift in lifestyle by enhancing purchasing power. • Generic Product : Loan limit with repayment period @ fixed monthly instalments. • Expected Product : Prompt service, Easy going, Standard interest rate & charges. • Augmented Product : Additional attractive product feature that distinguish the company’s offer from competitor’s offer . • Potential product : All of the augmentations and transformations that this product might undergo in the future. Potential product points to its possible evolution. Delighting the customer by adding an unexpected surprise to the offer.

36. Market Analysis To manage a business well is to manage its future; and to manage the future is to manage information. Marion Harper Market and sales analysis include market potential analysis, Sales forecasting and sales analysis. Market potential analysis involves the development of potentials for individual markets. Market potential analysis used in establishing sales territories, allocating marketing efforts and setting sales quotas. Market analysis is useful for identifying strong and week points in the bank’s sales program.

37. Market Analysis Without doing market analysis we have to move blindly without justifying cost-return ratio. Decision Makers live away from customer contacts, therefore, had to rely on consumer research for answers to the following key questions about any market: • Who constitutes the market ? Occupants/ Target population. • What does the market buy ? Objects/Products. • Why does the market buy ? Objectives/Car for convenience, Home for comfort, others for lifestyle improvement . • Who participates in the buying? Organization/Developers/Car/Vendors/Employers. • How does the market buy ? Operations. Check & Balance for Risk Minimization . • When does the market buy? Occasions. Car loan before National Budget. Home loan in the winter. • Where does the market buy? Outlets; Tap Sales at initiation points.

38. Planning and Product Structuring Planning is half done. Plan the year and break it into smaller parts to monitor and fill the gap, if any towards achievement of yearly target. Planning is essential because our resources is limited, through panning we would be able to maximize outcome or result. Deploy more attention and resources where less competition, risk and greater profit. Market of home loan is wide, loan is secured and return is higher. There are two types of home loan (i) Construction (ii) Flat. Collect information through DSE or by your network numbers of buildings are under construction and of on-going projects in branch command area. Better outcome will be received if we can open account of real state developers operating mainly in branch command area.

39. Planning and Product Structuring Product Development and Structuring is a continuous process. Pass your ideas to upper management. Take ownership of your job, not just as a routine job for getting salary only. Remember, when your organization grows, you will also grow. Organization will grow only when all of us work as a team and put and implement our creative ideas and thinking for its growth and sustainability. Presently, we are working to design and implement a breakthrough product for universities and its students. We are design.

40. Product Features of Retail Credit as per PPG As per Retail Credit Policy Manual of the Bank are as follows: 1. Car Loan 2. Home Loan 3. Others Personal Loan 4. Loan for Professional, etc.

41. Parts of the Topic Part 2 Appraisal Techniques

42. Appraisal Techniques • Un-Secured • Traceability • Reputation of Business or employer • Business/Educational Background • Permanent Address • Cohesiveness among Permanent, Residential and Business Address • Market References Check • Net worth position • Status of Guarantors/References • Account Transaction • Overnight Transaction • Clearing Inward Return • Transaction type mixing; Cash, Clearing and Transfer • Yearly income justified against transactions • Previous Repayment Behaviour; Accounts payable turnover • Duration of Relationship with the bank

43. Appraisal Techniques 16. Total Justifiable Income 17. Total Justifiable Expenditure 18. Genuine and correctness of Papers and Information provided 19. HR References Check (Service Holder) 20. Interview with the customer (specially Businessman) Approach Background Association/Friends/Peers Misinformation Attitude Relationship with Guarantor 21. Total Income 22. Total Expenditure 23. DBR Ratio 24. Loan Matrix Point

44. Appraisal Techniques • Semi-secured (Mainly Car Loan) • 1. Justification of Purchase of Car • 2. Social Status • 3. Taste • 4. Price of Car • Secured ( Home loan and Mortgaged Personal Loan) • Location of Security • Type of collateral • Legal Aspect of the collateral • Presently gas and electricity are the burning issue • Others related to income and expenditure and repayment as per other loans

45. Thank You