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Getting inside the mind of an employer

Getting inside the mind of an employer. Phil O’Reilly Business NZ Association of Supported Employment in NZ. Who’s on the employer’s mind?. 2 people. What about the workers??. The good news. There’s an obvious way for an employee to be excellent…. Questions for you.

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Getting inside the mind of an employer

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  1. Getting inside the mind of an employer Phil O’Reilly Business NZ Association of Supported Employment in NZ

  2. Who’s on the employer’s mind? 2 people

  3. What about the workers??

  4. The good news There’s an obvious way for an employee to be excellent…

  5. Questions for you • Who are your shareholders • Who are your customers

  6. Win-win (1) • Helping your clients find employment • Helping them focus on their employer’s customers & shareholders

  7. Win-win (2) The employer also wins from caring for employees

  8. I learned that... • Customers come in all shapes, sizes, colours…staff should too • Every individual different • Everyone can contribute • Attitudes start at the top

  9. Diversity pays • Differently abled workers can bring business success • Committed employees go the extra mile • Employers who get it right – get staff strengths untapped by other firms

  10. Doing it right • A person first • Capabilities • Equal expectations

  11. Hiring • No different treatment • Focus on job • Fair interview techniques

  12. Job fit • Where best suited • Technology • Train managers & employees • Skills

  13. Company culture • Shortlists • Expectations of managers • Affirmation

  14. No-no’s • Doing it for show (makes it harder for the employee to care about the customer & stakeholder) • Hiring for other than commercial reasons

  15. The challenge • Commitment at the top • Culture • Best practice • Modelling appropriate behaviour & language • Being open • Working with agencies

  16. 2 more questions • How well do we know our customers • How can we know them better

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