University Libraries IT Priorities 2010-11

1. University Libraries IT Priorities 2010-11 CCL Retreat November 2010

2. I-Tech: Dept. for Information Technologies

3. Meet Ryan Johnson, I-Tech IT Trainer • Develop & deliver IT training to Libraries faculty & staff • Training needs assessment • Documentation • Tech Tips, Tech Corner, etc. • Contact Info: • rxj15@psu.edu • 814-867-4095

4. I-Tech: Services • Core Library Application Support • Web Services • Web Application Development • Technology Training and User Support • Library Operations/Process Support • Digital Library Support • Technology Communication

5. I-Tech: 2010-2011 Priorities • Enhanced Services for Students & Faculty • Implement Summon Discovery System • Mobile Web: http://m.libraries.psu.edu • Room Reservation System

6. I-Tech: 2010-2011 Priorities • Core Library Application Support • Transition iLLIAD Application Level Support from DLT to I-Tech • Evaluate Serials Solutions 360 Products (Link, MARC Update, Counter, Resource Manager)

7. I-Tech: 2010-2011 Priorities • Process/Service Management • Admin Request System - Phase 1: Request to Fill • Automate Account Request Form • MS Project Implementation

8. I-Tech: 2010-2011 Priorities • Digital Library and Scholarly Communications • Investigate Oliver/Finding Aids platforms • Create PA Homefront Website • Content Stewardship • Curation Architecture Prototype Services

9. Summon Discovery System • Summon will provide an integrated search of all of our databases, e-books, digital collections, full-text journals plus the library catalog via a single search box 

10. Implementation Team

11. Status Report: CAT • Mapped SirsiDynix libraries into Summon Library Location facet • Mapped SirsiDynix item types into Summon Content Type facet • Exported the full CAT database for ingest into Summon • Developed a process for sending daily updates, adds and deletes to Summon • Hope to have our CAT data in Summon by Dec. 1

12. Status Report: Local Collections • Harvesting the individual collections within ContentDM • Hope to have access to data by Dec. 1 • Identifying next 3 local collections for ingest into Summon

13. Status Report: E-Resources • Set up trial of Serials Solutions 360 Link product • Will have 2 instances of 360 Link – one for PSU access; the other for Hershey • Populated the 360 Knowledge base with PSU database and journal subscription information • Cloned 360 Link instance now ready for editing by Hershey • Next step: testing and more testing!

14. Timeline

15. Next Steps: Marketing • Working Group: • Michelle Belden • Carrie Bishop • Carrie Girton • Binky Lush • Linda Musser • Emily Rimland • Input from Student Advisory group

16. Phase 1: Libraries Faculty and Staff • Interview – regular column • Schedule regional demos • Webcasts (Serials Solutions) • Create Summon question listserv • Screencasts – targeted scenarios (teaching, one-on-one reference, etc.) • Updates at the Tech Updates • CDC retreats • Summon Party Pack! 

17. Phase 2: PSU Students, Faculty and Staff • Conversations with Campuses - How can we help market Summon to the students on that campus? • Teaching and Learning with Technology Symposium demo • Posters, banners, table tents - libraries and cafes • News releases – Newswire, Penn state live, Collegian • ITS marketing – Technology focused news newsletter • World Campus – blog/orientation video • Facebook, Twitter • Summon Party Pack!

18. Sneak Peek http://psu.summon.serialssolutions.com/

19. DLT: 2010-2011 Priorities CONTENT STEWARDSHIP PROGRAM • Curation Services • Curation Architecture Services Prototype • Next steps from Digital Library Application Review • Storage & Digital Preservation Strategies

20. DLT: 2010-2011 Priorities INFRASTRUCTURE SERVICES • Business Continuity/Disaster Recovery • Move production services to the data center in the Computer Building at UP • Server virtualization • Service Consolidation • Email migration & Wireless service enhancement

21. DLT: 2010-2011 Priorities STORAGE SERVICES • Storage hardware enhancements • Alignment of storage strategies with digital preservation and archival requirements

22. DLT: 2010-2011 Priorities PROCESS • Institutional change management system • Microsoft project management

23. DLT: 2010-2011 Priorities PUBLIC COMPUTING • Knowledge Commons IT Services • Desktop lifecycle CQI

24. Identity Finder • DLT IDF wiki: https://wikispaces.psu.edu/display/dltpub/Identity+Finder+Documentation • Instructional Video: http://its.psu.edu/training/resources/IdentityFinder/IdentityFinderTraining.htm Contact: https://helpdesk.libraries.psu.edu or tma122@psu.edu

25. User Interface

26. Account Request Changes You asked for a more efficient Account Request process What we’ve done so far… • Met with I-Tech, DLT Operations, and HR to review current process • and consider potential process modifications • Reviewed the DLT Application for Libraries Computer System Use • form • Reviewed University Libraries IT policies related to Accounts • Performed response distribution benchmarking Fall semester with • a few campus libraries • Met with UP Paterno Shipping and Receiving to understand process • for campus distribution and solicit improvement feedback • Reviewed campus and branch library addresses

27. Account Request Changes Response for a more efficient Account Request process • Form processing and maintenance • New Account Request form supported by I-Tech in 2011 (automation and aligned with services) • Process will follow HR Directory application (New, Transfers, Modifications, and Termination) • Email generated for IT with key pieces of information to queue account setup process • HR will continue to forward signed form to IT • Email confirmation of network access (user and cc to manager) • Letter distributed by I-Tech when additional access setup is completed for University Libraries services • Minor UL IT policy updates will be submitted for approval Changes …

28. Account Request Changes What’s still on the radar … • Documenting the entire process • Feedback • Letter distribution and researching alternative methods

29. Tivoli Storage Manager (TSM) Is a software program that backs up a copy of the data stored on your computer to a central server designed for backups.

30. How do I get started with TSM? • Contact DLT Helpdesk to request TSM nodename • Login to https://portal.psu.edu/ to change your password • Configure your TSM client settings (must be done if your computer was re-imaged) • Configuration instructions can be found at: https://wikispaces.psu.edu search for TSM

31. How often are the TSM automated backups performed? • Backups are performed everyday that your computer is on. • Remember that any files and documents that are open when the backup runs will not be backed up.

32. How to check you Backup Schedule • To query your scheduled backup slot enter q sched (which is short for query schedule).

33. Standard Backup Policy • Backup copies if client data exists: 4 versions • Length of time extra backup version are retained: 180 days • Backup copies if data is deleted: 1 version • Length of time only backup version is retained: 365 days

34. Questions?