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PERFORMANCE FEEDBACK

Learn about the purpose, process, and importance of feedback in assessing strengths and areas for improvement. Understand how to provide appropriate comments, both positive and constructive. Maintain confidentiality and follow instructions for effective feedback.

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PERFORMANCE FEEDBACK

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  1. PERFORMANCE FEEDBACK Orientation Briefing

  2. AGENDA • Purpose of feedback • 360-degree feedback • What will be assessed • Feedback process • Preview: Individual Report • Instructions

  3. 360 FEEDBACK • Collect and report ratings and comments from many sources • Assess strengths and potential areas for improvement • Identify ways to improve individual performance

  4. FEEDBACK PROCESS Setup Reassessment Orientation Assessment Application & Reinforcement Scoring and Reporting Interpretation and Planning Training

  5. COMMENTS • Focus on the behavior, not the person • Describe specific behavior • Give both positive and constructive comments • Be honest and fair • Avoid emotional language

  6. INAPPROPRIATE COMMENTS • “You never think of anyone but yourself.” • “Why on earth did you do that?” • “I don’t like your attitude.” • “You don’t know what you’re doing.” • “You’re not a team player.” • “You’ve really made a mess of things.”

  7. APPROPRIATE COMMENT - POSITIVE “Whenever I tell you I’m having a problem, you usually take the time to talk with me about it. Your input makes a big difference in how I handle things, and I hope you’ll continue to make time for me.”

  8. APPROPRIATE COMMENT- CONSTRUCTIVE “We usually work well together, but often when you’re really busy the look on your face says, ‘Don’t bother me.’ So I keep my problem to myself. When you don’t want to be interrupted, could you let me know when it would be OK to talk?”

  9. FEEDBACK PROCESS Setup Reassessment Orientation Assessment Application & Reinforcement Scoring and Reporting Interpretation and Planning Training

  10. CONFIDENTIALITY • Username • Password • Anonymous ratings and comments • No on-screen review of your individual responses by anyone

  11. INSTRUCTIONS • Rate each person • Complete all items • Finish by due date • Make a note of your password

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