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A Manifesto for the Student Experience: 10 Key Aspects for Creating Great Experiences

Explore the 10 key aspects that contribute to a great student experience, including quality of teaching, inclusive environment, technology integration, and more. This manifesto highlights the importance of personalization, engagement, and creating a supportive and inclusive community for students.

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A Manifesto for the Student Experience: 10 Key Aspects for Creating Great Experiences

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  1. A manifesto for the student experience Ian Dunn

  2. 10 key aspects of the student experience • Quality of teaching • Communities of learning • An inclusive environment • Physical learning environment • Openness and challenge • Student voice • Graduate outcomes • International experiences • Technology • The customer experience

  3. Quality of teaching • Coherence of the course • The importance of the teacher as a role model • Learning resources • Data to support learners and learning

  4. Communities of learning and belonging • Students as partners • Co-creation and co-development of courses • Cohort identity • Creating an early, strong bond between student and university

  5. An inclusive environment • Celebrating diversity • Curriculum that includes and engages • Learning spaces as enablers

  6. The physical environment • Quality learning spaces • 24/7 study spaces • Technological infrastructure • Collaborative and accessible spaces

  7. Open debate and challenge • Freedom of speech and space to challenge • Tolerant behaviours • Communities of practice

  8. Engaged students and their voice • Representation and individual voices • Clear feedback and action • Informal mechanisms for engagement – the coffee conversation • Wide access to a range of supported extraand co-curricula activities

  9. Graduate outcomes and destinations • Placements, internships and volunteering • Advice and guidance • Leading societal change for inclusive employment • Data

  10. An international experience • Mobility as social capital • Partnerships and the opportunity to gain credit across borders • Connected global classrooms • International classrooms on campus

  11. The role of technology • Campus infrastructure and accessibility • Learner analytics and AI • On-line learning • Curriculum built from the technology out • Micro-credentials

  12. The broader customer experience • Managing the journey • Understanding the customer • Individual experiences

  13. Current challenges • Sector regulation – national and international • Innovating for outstanding student experiences • Value for money • Digital credentials and the big corporates • Over complicating the experience – it is about great teaching!

  14. Summary • Managing the current risks and looking to the future • Keeping things as simple as possible and rememberthe students • Creating an open and inclusive environment • Personalising the learner journey • Creating great student experiences

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