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CHPS Support Strategy HIC Meeting February 24, 2010

CHPS Support Strategy HIC Meeting February 24, 2010. Mark Glaudemans, Chris Dietz, Jon Roe, Don Cline, Tom Graziano. Presentation Outline. Problem/Need Planning Activities Support Topics Phases Scope Resources Responsibilities Strategy for Addressing Need. Problem/Need.

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CHPS Support Strategy HIC Meeting February 24, 2010

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  1. CHPS Support StrategyHIC MeetingFebruary 24, 2010 Mark Glaudemans, Chris Dietz, Jon Roe, Don Cline, Tom Graziano

  2. Presentation Outline • Problem/Need • Planning Activities • Support Topics • Phases • Scope • Resources • Responsibilities • Strategy for Addressing Need

  3. Problem/Need • Support Needs • Growing dramatically • CAT RFCs in parallel operations • CAT-II RFCs beginning migration • Gap in support capabilities • Gap between support required -vs- available • Lacking HQ staff, expertise

  4. Problem/Need End of CHPS Implementation Contract Start of CHPS Support Contract Original Intent Deltares Level of Support OCWWS, OHD Actual Result Deltares Level of Support OCWWS, OHD Time

  5. Planning Activities • “Support in the CHPS Era” v1.3 • CAT RobH/Harold; September 2009 • Estimates: • 10-20x increase in support needs thru 2012 • 6 FTEs needed for support • CHPS Support “Plan” • OHD; February 2010 early draft • Table of functions, scope, organization, resources • Expanding development of plan. . . • IWRSS/Water Support Center Planning

  6. Support: Operational Phases Longer-Term • CHPS in AWIPS baseline (AWIPS-2 Extended) • Current • CAT RFCs parallel ops – ongoing • CAT-II RFCs migration – expanding rapidly • Immediate/Near-Term • CAT RFCs operational (Summer 2010) • CAT-II RFCs parallel ops/operational (Summer 2011) • AWIPS-2 deployed but CHPS not in AWIPS baseline

  7. Support: Scope by Phase • All Phases • Core CHPS support • Longer-Term • Local RFC model support • Central archive • Community/external support • IWRSS • WFO support

  8. Support: Resources Current/Near-Term • Deltares • Diminishing role • Not support org • RFCs • OCWWS/HSD Support • OHD/HL • HSEB • HSMB Longer-Term • AWIPS • NCF • OST/SEC • Community

  9. Support: Responsibilities • User Support • HSD Support • OHD • HSEB • HSMB • RFC-to-RFC • Deltares • Science Support • OHD HSMB • Hardware Support • HSD Support • Dell • NCF, OST/SEC (once in AWIPS baseline)

  10. Support: Responsibilities • Software Maintenance • Issues identified during support process • Work coordinated with dev orgs by OHD and HSD • Software Development Organizations • FEWS: Deltares • OHD software: OHD HSEB • HEC-RAS, ResSim: HEC and/or RMA • External models: responsible organizations TBD

  11. Support Strategy • Current • Deltares support • RFC-to-RFC support • HSD RFC Support team (Randy, Xiaobiao) • Manage support log • Provide system support • Near-term • Shift HSD WHFS Support person to CHPS (Dave Riley) • Expand involvement of HSD Support • OHD/HL staff involvement • Augment RFC support with contract staff (FY11 & beyond) • Hiring hands-on OHD RFC Development Coordinator

  12. Support Strategy • Impact/Tradeoffs • WFO Support/Training • Software Development • Science Development • AWIPS-2 OTE/Development

  13. Support Strategy • Longer-term • Quantify increased support workload and formally request FTE augmentation • Expand support resources through implementation of National Water Resources Support Center • CHPS Training • NWS Training Center focus • Deltares involvement

  14. Support Strategy Summary of Support Provider Role

  15. Conclusion • Strategy recognizes White Paper • Assessed gaps, resources • Balancing strong competing demands • Actions being taken • Expanding HSD Support team • Expanding OHD support role • Longer term plans and options Questions/Discussion?

  16. RFC Support: Current 2 Tiers 1st tier: OCWWS 1st tier: Deltares Hardware issue Non-hardware Corrective Action Configurations, Setup, Usability Deltares Software Corrective Action Dell OHD-supported software, science RAS or ResSim software, science FEWS 2nd tier: Deltares 2nd tier: OHD 2nd tier: HEC/RMA Analysis Analysis Analysis Corrective Action Corrective Action Corrective Action Deltares OHD HEC/RMA

  17. RFC Support: Future 3 Tiers 1st tier: OCWWS Corrective Action Triage, analysis Corrective Action Configurations, Setup, Usability Hardware Dell Software OCWWS OHD- supported software, science 2nd tier: OHD Analysis Corrective Action OHD Other external modeling software, science RAS or ResSim software, science FEWS 3rd tier: Deltares 3rd tier: Other External 3rd tier: HEC/RMA Analysis Analysis Analysis Corrective Action Corrective Action Corrective Action Deltares Other External HEC/RMA

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