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Public 4-Year Dashboard and the Usability Lab

Public 4-Year Dashboard and the Usability Lab. Melissa Beard (OFM) and Wendy Wickstrom (DES) ERDC Conference May 21, 2014. Workshop Agenda. Background Public 4-year dashboard demonstration Usability lab PCHEES Dashboard Usability. HB 1795 required.

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Public 4-Year Dashboard and the Usability Lab

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  1. Public 4-Year Dashboard and the Usability Lab Melissa Beard (OFM) and Wendy Wickstrom (DES) ERDC Conference May 21, 2014

  2. Workshop Agenda • Background • Public 4-year dashboard demonstration • Usability lab • PCHEES Dashboard Usability

  3. HB 1795 required • The universities and OFM to create a uniform dashboard • A series of metrics similar to those identified by Complete College America’s Complete to Compete metrics • Disaggregations by: • Race/ethnicity • Gender • State and county of origin • Age • Socio-economic status

  4. www.ofm.wa.gov/4yeardashboard

  5. DES Usability Lab • Approximately 2,500 square feet • Three independent Lab areas • Recording and observation software installed in all areas • Cost: Included in the Enterprise System Fee charged by DES to agencies – no additional cost for agencies who pay this fee. Rate for non-fee entities being created. • Available for use to all state and local government entities • On-site technical support provided • Operational hours: 8:00am – 5:30pm

  6. One-on-one Participant Room Participant Room with two note taker machines

  7. One-on-one Observation Room Observation room

  8. Focus Group Room Participant Room – Focus Group, Card Sorting, Paper Prototyping, etc.

  9. Focus Group Observation Room Observation room with camera operator

  10. Mobile Device Testing Mobile device testing

  11. Accessibility Testing Accessibility machines – PC with JAWS, Mac with Voice Over

  12. PCHEES Dashboard Usability • Created a Paper Prototype • Recruited 9 users from different organizations • Legislature • HECB • WSU • OFM • General Public • Evergreen • SBCTC • Iterated between usability sessions to find the most usable options • In one month had a tested, designed dashboard to hand off to development

  13. Where We Started

  14. First Iteration

  15. Where We Landed

  16. Questions? Melissa Beard 360-902-0584 melissa.beard@ofm.wa.gov Wendy Wickstrom 360-407-8731 Wendy.wickstrom@des.wa.gov

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