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Chapter 1

Chapter 1. The Manager’s Job. Types and Levels of Managers. Top-Level Managers (C-level) Middle-Level Managers First-level Managers Functional and General Managers Administrators Entrepreneurs and Business Owners Team Leaders. The Process of Management.

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Chapter 1

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  1. Chapter 1 The Manager’s Job

  2. Types and Levels of Managers • Top-Level Managers (C-level) • Middle-Level Managers • First-level Managers • Functional and General Managers • Administrators • Entrepreneurs and Business Owners • Team Leaders

  3. The Process of Management • Managers use human, financial, physical, and information resources • Planning (goals and plans) • Organizing and Staffing • Leading (includes setting a vision) • Controlling (measures performance and makes adjustments)

  4. Planning Strategic planner Operational planner Organizing and Staffing Organizer Liaison Staffing coordinator Resource allocator Task delegator 17 Managerial Roles

  5. Figurehead Spokesperson Negotiator Motivator and coach Team builder Team player Technical problem solver Entrepreneur Leading (roles 8 through 15)

  6. Controller Roles • Monitor • Disturbance handler Role emphasis varies with management level. For example, executives engage in more strategic planning.

  7. Five Key Managerial Skills • Technical (hard skills) • Interpersonal skill (human relations) • Conceptual skill (big picture) • Diagnostic (investigate and solve problems) • Political (acquire , retain power)

  8. Manager as Integrator of Five Mindsets • Managing Self: reflective mindset • Managing Organizations: analytical mindset • Managing Context: worldly mindset • Managing Change: action mindset • Managing Relationships: collaborative mindset

  9. How to Develop Management Skills • Conceptual knowledge • Knowledge demonstrated by examples • Skill-development exercises • Feedback on skill utilization • Frequent practice including adjustments based on feedback

  10. Evolution of Management Thought • Classical approach (scientific, administrative management) • Behavioral approach (people focus) • Quantitative approach • Systems perspective • Contingency approach (situational) • Information technology & beyond

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