Kick Off Presentation - Rules

1. Kick Off Presentation - Rules • HOW TO USE THE TEMPLATE • This kick off presentation template is valid for the scoping workshop for DCM with in RSLAF project • It is of utmost importance to point out • The Collaboration model (SAP FrontOffice/ Customer  SAP BackOffice) • SAP’s Solution Manager incl. Issue Tracking function & Collaboration scenario • The Assessment character of our services • Identify Risks / Issues regarding DCM/TC • Define actions / project plan for risk mitigation and issue resolution within this area

2. Scoping Workshop Data Consistency ManagementKick Off Meeting SAP Active Global Support<Kick Off date> • Customer Logo • (if available) Confidential

3. Agenda – Kick Off Meeting • AIntroductionround (Customer/SAP) • Kick Off presentation (SAP) • Objectives • Benefits • Methodology • Deliverables • Company overview (Customer) • Business • Organizational units • Summary of known issues regarding Data Consistency Management

4. Agenda – Kick Off Meeting • AIntroduction round (Customer/SAP) • Kick Off presentation (SAP) • Objectives • Benefits • Methodology • Deliverables • Company overview (Customer) • Business • Organizational units • Summary of known issues

5. SAP Team • SAP Technical Quality Manager <Name> • SAP Team lead <Name> • SAP experts <Name> - <Application> <Name> - <Application> [Back-Office]

6. Agenda – Kick Off Meeting • AIntroductionround (Customer/SAP) • Kick Off presentation (SAP) • Objectives • Benefits • Methodology • Deliverables • Company overview (Customer) • Business • Organizational units • Additional information • Summary of known issues

7. Solution Manager SAP FrontOffice – SAP BackOffice Onsite Team (FrontOffice) – SAP Support & Customer Experts • Business processes & system landscape documented • Issue analysis, tracking and resolution • Provides functional and technical expertise • Supported by • SAP Solution Manager • ISSUES • RECOMMENDATIONS SAP Remote Team (BackOffice) • Support • Development • Consulting

8. Application Lifecycle Management SAP Solution Manager Platform Definition of Scope Business Blueprint Business Process and Step Structure Application Assignment Design Documents • Require-ments • Design Operate Business Process continuityRoot-Cause Analysis System Administration Deploy End-User Trainings Quality Gate Management Handover-to-Operation Testing of business processesbased on test casescollected during the buildphase Test Validation Maintenance/Upgrade of operative used business processes Definition of Requirements Requirement Documentation Requirement Approval Handover to Development ConfigurationAssignment of configuration items, like: Customizing, Code, Test Cases, Learning Materials Specifications • Optimize • Operate • Build & Test • Require-ments • Deploy • Optimize • Design • Application • LifecycleManagement • Operate • Build & Test • Deploy

9. SAP RunSAP like a Factory prospects to the future & sets the foundation for smooth operations SAP RunSAP like a Factory • To identify your project critical success factors • To establish appropriate support and actions plan • To efficiently prepare the end-to-end operations of your solution • To reduce the Total Cost of Operation Data Integrity? Automated Monitoring? Transactional Correctness? Process Integrity?

10. ECC Why is Data Consistency Management needed? Online - CDB CRM WMS Transactional Data Create Sales Order Create Sales Order Create Sales Order Create Delivery Post Goods Issue Post Goods Issue Create Invoice Master Data Customer Business Partner Business Partner Conditions Conditions Conditions Materials Materials Materials Materials ? Is the data exchanged between the systems as well as the data needed for correct operation of the business process consistent?

11. Period End Closing Motivation: Domino Effect • Create Sales Orders Create Invoices Master Data Maintenance Controlling data Financial Data Incorrect SOrg in one object

12. Motivation Business Process Integration • Examples from SAP’s experience: • Database Crash and last backup some months old • Inconsistencies between MM and FI after goods movements in some areas with unknown root cause • A report has accidentally deleted header data of sales orders from database instead of internal table • Data storage in multiple systems using sRFC/HTTP within one business step without error monitoring and restartability control • Undetected Interface Errors for several weeks • MissingdataConsistency Management canleadtohighcostsandextendedproduction down situations!

13. Data Consistency Management Cycle • Process Design/Training • Prevent • Reconciliation Strategy + BCC • End-to-End Monitoring • Correct • Detect • Investigate • RCA + Business Continuity Concept

14. Benefits of Data Consistency Management • Central overview of consistency state for the complete solution landscape • Stabilized coding leading to less errors • Quicker reaction and issue resolution times • Automated monitoring relieving resources of standard tasks

15. Scoping Workshop Data Consistency Management • Our approach • … based on your business requirements and operational constraints • Assessment of your • critical end-to-end core business processes and technical infrastructure • operation, monitoring and administration procedures • process and data integrity risks of core business processes • operation efficiency by aligning your business and IT rollout strategy • Identification of related top issues and areas of concern • eliminate existing and potential issues for solution • Our deliverables • Analysis and description of • the core business processes and solution landscape • the system landscape and related interfaces • the issues and recommendations to be applied • Detailed project plan to address identified issues and recommendations and to optimize the daily operation of your solution Issue

16. Deliverables of Data Consistency Management Detection End-to-End Consistency Check Reports Application specific reports Generic check reports for SAP and non-SAP Business Process and Interface Monitoring Common consistency check reports Custom consistency reports Interfaces Prevention Review of the Process Design Transactional correctness check Setup Monitoring & Exception Handling End User Training of correct system usage Provide Best Practices Correction Root-Cause Analysis to determine the origin of the inconsistency Correction Reports Data Consistency Toolbox Investigation Determination of the Business Impact Check the availability of a Fall-Back Scenario Documentation of Business Process Fallback Scenarios Data Consistency Toolbox

17. Methodology – Application Interviews (Example) SAP CRM SAP ERP • Document Core Business Process • Understand the customer’s business • Industry sector, size, primary business function • Role of SAP software • Identify and prioritize core business processes • Document process flow • Identify critical steps • Gather detailed information for each step • Enhancements • Interfaces, technology, criticality, consistency • Required master data • Required dependencies for transactional data • Leading systems • Identify issues and requirements • Description • Priority, type • Business impact Create Sales Order Create Sales Order WMS Receive Delivery Information Create Delivery Withdraw Material Post Goods Issue SAP BW Extract Sales Data Create Invoice

18. RSlaF Deliverables Insert Roadmap Overview for flavor DCM

19. Agenda – Kick Off Meeting • AIntroductionround (Customer/SAP) • Kick Off presentation (SAP) • Objectives • Benefits • Methodology • Deliverables • Company overview (Customer) • Business • Organizational units • Summary of known issues

20. Thank You! • < Team Lead Name > • < Contact Data > • SAP Active Global Support