Implementation Communication Team Kick-Off Presentation [Date]

1. ImplementationCommunication TeamKick-Off Presentation[Date]

2. Agenda Introductions Meeting Purpose Project Details Project Structure Implementation Communication Team Structure and Charter Communication Strategy/Process Roles and Responsibilities Implementation Communication Plan Communication Deliverables Next Steps and Reflections

3. Details About the [name] Process Improvement Project • [Provide details about Implementation] • [Critical Business Issue and Critical Process Issue] • [What the teams are focused on—goals/objectives] • [Timeline for the project] • [What employees groups will be affected] • [Who is involved] • [Other project details]

4. [Name] Team [Name] Team Name – Lead Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Name – Lead Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Name – Job Title/Role Project Structure Senior Leadership Team Name – Lead Name Name Name Name Name Name Steering Team Implementation CommunicationTeam Name – Lead Name Name Name Name – Lead Name Name Name Name Name Name Customize for the number of teams and project structure. This page will be printed, so font size is less of an issue from a presentation perspective. Communication Liaisons Name Name

5. Implementation Communication Team • [Name], Implementation Communication Team Lead • [Name], [job title/role in organization] • [Name], [job title/role in organization] • [Name], [job title/role in organization] • [Name], Communication Liaison, [team represented] • [Name], Communication Liaison, [team represented]

6. Chartering the Implementation Communication Team Purpose—To ensure we are all in agreement about the objectives of the team, we will document what we will deliver, how we will measure success, how we will communicate with other project teams, what our resource needs are, and possible barriers or constraints. We will complete the charter as a team during this meeting.

7. Communication Strategy Define Announce Inform Update Review • - Progress • Next Steps • - Check for understanding • How are we doing? • - Overview • - Goals • Approach • Details • New terminology • How employees will • be impacted • Communication • infrastructure • Communication • Plan* * The Implementation Communication Plan should support the project’s strategic timeline

8. Team Roles and Responsibilities • Provide communication coaching/guidance to Steering Team and Implementation Teams. • Identify key stakeholders. • Develop Implementation Communication Plan. • Coordinate the gathering of communication messages. • Draft communication messages. • Assist in the delivery of messages. • Evaluate communication success.

9. Implementation Communication Plan An Implementation Communication Plan includes the following: • Communication Goals • Communication Team Roles and Responsibilities • Team Members • Communication Design Elements • Communication Matrix • Discussion of Specific Vehicles • Communication Effectiveness Evaluation Review of current Implementation Communication Plan

10. Communication Deliverables • Project Messages—kick-offs, updates, summaries of key meetings/events • Delivery vehicles—presentations, memos, letters, email, newsletters, intranet/Web sites • Open houses • Brown bags • Skilled Messenger Program • Feedback mechanisms • Special events • Promotional materials • Communication Effectiveness Evaluation Customize according to Draft Implementation Communication Plan

11. Next Steps and Reflections • Regular meeting time [set day/time or provide day/time] • [List immediate to dos for team or specific team members] • Kick-Off Meeting reflections • What we will do differently in future kick-off meetings • What we want to do differently going forward in the next few [weeks/months]