Counselling Procedure/Skills

1. Counselling Procedure/Skills Hitha.P.S II MSc Clinical Psychology

2. Counselling - Definition • An interactive process characterized by a unique relationship between the counselor and client that leads to change in one or more of the following areas: • Behavior • Beliefs or emotional concerns relating to perceptions • Level of emotional distress

3. Counseling Process Structure • Rapport and Relationship Building • Assessment / Problem Definition • Goal-setting • Initiating Interventions • Termination

4. Rapport and Relationship • Psychological climate resulting from the interpersonal contact of client and counselor. • Living and evolving condition. • Relationship includes respect, trust, and relative psychological comfort. Impacted by • Counselor’s personal and professional qualifications. • Client’s-interpersonal history, • anxiety state, • interrelation skills, and • previous ability to share,

5. Clinical Assessment Involves specific skills • Observation • Inquiry • Associating facts • Recording information • Forming hypotheses (clinical “hunches”)

6. Observation • Take notice of the client’s general state of anxiety. • Establish sense of client’s cultural context. • Note gestures / movements that denote emotional / physical dysfunctions. • Hear how the client frames his / her problems. • Note verbal and non-verbal patterns.

7. Formal Diagnostic Assessment Interview format: • Focus • Basic Screening Questions • Detailed Inquiry

8. Basic Questions What concerns brought you here? Why now? Has this happened before? How is it impacting your daily life? Detailed Inquiry Clarify stressors Elicit coping skills, social support, and resources Clarify life function work family health intimacy FocusPresenting problem and context

9. Basic Questions How do you feel now? How is your mood affected? Had any unusual experiences? How is your memory? Do you think that life isn’t worth living? Detailed Inquiry Note age & mannerisms dress & grooming orientation Probe anxiety symptoms form, content, thought. suicidal ideation violent impulses FocusMental status

10. Basic Questions How would you describe yourself as a person? Shift to the past, how were things when you were growing up? Detailed Inquiry Clarify current self-view level of self-esteem personality style Note developmental milestones experience in school best friends educational level FocusDevelopmental history and dynamics

11. Basic Questions What is your current living situation? What is your ethnic background? Detailed Inquiry Elicit job or military legal problems social support system race, age, gender sexual orientation religion language dietary influences education FocusSocial history and cultural dynamics

12. Basic Questions Tell me about your health? Health habits? Detailed Inquiry Identify prescriptions substance usage health status health habits FocusHealth history and behaviors

13. Basic Questions How have you tried to make things better? Results? How do you explain your symptoms? What is your / my role in your treatment? When will things change / get better? Detailed Inquiry Probe Efforts to change Efforts vs. successes Clarify client explanatory model Identify treatment expectations Specify readiness for change FocusClient resources

14. Basic Questions What else would be important for me to know? Do you have any questions for me? Detailed Inquiry Use an open-ended query Allows the client to add information. Creates sense of reciprocal and collaborative relationship. FocusWind down and close

15. Conceptualizing Problems • Recognize a client need. • Understand that need. • Meet that need. 1. Beliefs may • Contribute to the problem. • Impede the solution. • Become the problem. 2. Feelings / responses often • Exaggerate the problem. • Impede comprehension of the problem. • Become the problem.

16. 3. Behavior / responses may • Be inappropriate. • Contribute to the problem. • Complicate the problem. 4. Interaction patterns include • Miscommunication channels, • Expectations, • Self-fulfilling prophesies. • Coping styles. 5. Contextual factors • Time • Place • Cultural and socio-political issues.

17. Counselor Greater objectivity Training in Normal and Abnormal behavior Process experience Client Experience with the problem History of the problem Potential insights Awareness of personal investment in change Goal Setting1. Indicates how well counseling is working.2. Indicates when counseling should be concluded.3. Prevents dependent relationships.4. Determines the selection of interventions.5. Mutually defined by the client and counselor.

18. Process goals Related to establishing therapeutic conditions for client change. Includes: Establishing rapport, Providing a non-threatening setting, and Possessing and communicating accurate empathy and unconditional regard. Outcome goals Are different for each client and directly related to clients’ changes. Always subject to modification and refinement. To begin, formulate tentative outcome goals. Modify goals as needed to support effective change.

19. Interventions • Objective -- initiate and facilitate client change. • After assessment and goals setting, answers the question, “How shall we accomplish these goal?” • Must be related to the problem. • Selecting an intervention may become an adaptive process. • Skills to initiate include • Competency with the intervention; • Knowledge of appropriate uses; • Knowledge of typical client responses; • Observation skills to note client responses.

20. Termination • No clear cut ending, but no need to continue beyond usefulness. • Awareness by the counselor and the client that the work is accomplished. • May take the same number of sessions as rapport building. Types of Termination • Suggested termination, with client agreement • Imposed termination • Continuing is against client best interest • Client is deteriorating, not progressing • Incompatibility with the therapist • Client using therapy in place of life

21. 3. Situational termination • Client moves • Employment changes 4.Early termination, clients just don’t return. Methods • Gradual tapering off of sessions. • Therapeutic vacations, taking a break without breaking the connection. • Direct (imposed) termination.

22. Basic skills of Counselling • Listening is not passive. It is important to indicate that the person is being heard • Good counselling skills means listening before acting to solve problems • Verbal listening skills • Show interest • Gather information • Encourage speaker to develop ideas • Communicate our understanding of ideas • Request clarification of understanding • Build the therapeutic alliance

23. Listening Skills • Using good verbal listening skills, you increase the chances that: • You will understand what the other is saying and they will understand you • You will create a situation where you will be able to develop a helping relationship

24. Non verbal attending and observation • Take notice of the client’s general state of anxiety. • Establish sense of client’s cultural context. • Note gestures , movements that denote emotional / physical dysfunctions. Non verbal behavior include eye contacts, head nods, facial discrimination, body posture and physical distance between counselor and client • Hear how the client frames his / her problems. • Note verbal and non-verbal patterns.

25. A Good Listener • Maintains eye contact • Makes few distracting movements • Leans forward, faces speaker • Has an open posture • Allows few interruptions • Signals interest with encouragers and facial expressions

26. Bad listening • Makes little eye contact • Makes distracting movements • Faces away from speaker • Has a closed posture (eg:arms crossed) • Interrupts speaker • Does too many other things while listening • Has a flat affect, speaks in a monotone, gives few signals of interest

27. Looking Like Your Listening is Not Enough

28. Responding • Ask open and closed questions • Use “encouragers” • Paraphrase what you have heard • Reflect on feeling • Summarize

29. Asking questionsOpen Questions • Open questions • Generally start with “what”, “how”, “why” or “could “ • Questions serve to: • Gather lots of general information • Encourage discussion Eg: • Nurse: “How has the baby been eating?” • Nurse: “What is the bedtime routine?” • Nurse: “Could you tell me about giving the baby medicine in the morning?”

30. Closed Questions • Generally start with “is”, “are”, or “do” • Serve to: • Gather lots of specific information quickly • Tend to close down discussion Eg: • Nurse: “Are you giving the medicine every day?” • Nurse: “Is the baby able to tolerate the medicine in the morning?”

31. Encouragers • There is a category of responses that fall between non verbal attending and actual responses ,termed by Ivey & Ivey(1999) as minimal encouragers. • Eg: “Yes, I understand” or repeat a word or two of what was said, “uh-huh”, “hmn hmn””and…?”and “then..?” • Serves to: • Encourage further discussion

32. Reflection of Feelings • Focus on feelings (stated and unstated) • Serves to: • Communicate understanding of emotions • When combined with a paraphrase, confirms the accuracy of understanding (“Check out” the the other person) • Encourages discussion of feelings

33. Paraphrasing • Briefly summarize the content of the discussion • Reflective listening • Check your understanding • Show that you heard what was said • Acknowledge and accept feelings without judging Eg: • Patient: “I am worried that the medicine is making my baby sick” • Nurse: “It sounds like you are worried about how the baby is reacting to the medicine.”

34. Summarizations • Finally pull together ideas from the interview • Serves to • Organize the structure of the interview • Check the accuracy of understanding

35. Influencing or Changing Behavior

36. Influencing or Changing Behavior • Directives • Reframes and interpretations • Advice • Feedback • Logical consequences

37. Directives • Requests to clients to perform some actions. • Counselors might give home assignments to keep track of times when clients felt on the verge of losing control or to note what conditions seemed to lead to a greater sense of productivity at work. • Works best if clear and concrete • Serves to: • Move a person to take a specific act

38. Reframing and Interpretations • Attempts to replace an old, maladaptive response with a newer, more useful (usually positive) one • Serves to • Increase insight and understanding • Shift emotional or intellectual response

39. Advice • Provides information to help client make a decision. Can be very directive or less so • Serves to: • Share information that would be relevant for a person’s decisions, actions, or understanding • Disadvantages of advice • It’s often disempowering (You can’t solve this on your own) • People may say (but not really mean) that they want advice

40. Feedback • Gives information about how the person is experienced by others • Serves to: • Help client see self more objectively (as others see him or her) • Feedback works best when • It is requested or desired • It is concrete • It is positive • If negative, it addresses something changeable or controllable

41. Logical Consequences • Focuses on the logical consequences of a person’s behavior, actions, thoughts, or feelings • Serves to: • Increase awareness of consequences

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