1 / 33

Whole Foods is All Teams

Resourced from Charles Fishman Fast Company Issue 2 Page 103 April 1996. Whole Foods is All Teams. Presented by: Antoine Marcq David Rumer Keith Kinvig Matt Heynen Mimika Karountzos. Whole Foods. The World’s Largest Organic Foods Retailer. Whole Foods.

gen
Download Presentation

Whole Foods is All Teams

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Resourced from Charles Fishman Fast Company Issue 2 Page 103 April 1996 Whole Foods is All Teams Presented by: Antoine Marcq David Rumer Keith Kinvig Matt Heynen Mimika Karountzos

  2. Whole Foods • The World’s Largest Organic Foods Retailer

  3. Whole Foods “We obtain our products locally and from all over the world, often from small, uniquely dedicated food artisans. We strive to offer the highest quality, least processed, most flavorful and naturally preserved foods”.

  4. History • 1991: 12 Stores in 3 states • 1980: Opened their first store in Austin Texas • Projected: 100 stores by Jan 2000 • 187 Stores in Canada, United States of America and the United Kingdom

  5. Performance MeasuresJob Satisfaction • 2006: Fortune Magazine named Whole Foods Market the15th best company to work for in America • Whole Foods Market has place in the top 100 every year for the past nine years.

  6. Performance Measures Financial • 2002: Revenue of $2.7 billion • 2005: Revenue: $4.7Billion • 3rd Quarter of 2006: YoY growth of 18% • 2005: Net Profit of $136 million That’s more then double the industry standard!

  7. Why are they successful • All work is Teamwork • Being Your Own toughest Competitor • Anything worth doing is worth measuring • Sustainable Success

  8. All Work is Teamwork

  9. All Work is Teamwork • On average each profit centre is comprised of 10 teams • Each of these teams has a team leader • These Team Leaders are on a team with the store leader • The store leader is on a team with other regional store leaders • The company’s regional store presidents are on the final team

  10. All Work is Teamwork • Potential employees are recommended by store leaders to a specific team • After a 30 day trial period there is a vote to determine if a full time position will be offered • 2/3 of the team members must vote in favour of offering a full time position

  11. All Work is Teamwork • Teams, stores, and regions compete against each other in quality, service, and profitability • The results of the competition translate directly into bonuses, recognition, and promotions • The competition helps ensure the democratic process of selecting team members is working

  12. All Work is Teamwork • The teams create ownership and accountability among all employees • Specific goals can be assigned to each team and the performance is easily evaluated • Motivates employees at all levels to achieve their full potential

  13. All Work is Teamwork Fortune 100 Best Companies to Work For 2006 — number 152005 — number 302004 — number 472003 — number 322002 — number 482001 — number 412000 — number 721999 — number 481998 — number 34

  14. Anything Worth Doing is Worth Measuring

  15. Anything Worth Doing is Worth Measuring • What gets measured, gets done • A “no-secret” management philosophy • Every team knows sales information from every store

  16. Anything Worth Doing is Worth Measuring • Analysis reports monthly • Profitability analysis • Individual teams make decisions

  17. Anything Worth Doing is Worth Measuring • Yearly survey • Company explains results of moral survey to shareholders • Some team members are frustrated and concerned

  18. Anything Worth Doing is Worth Measuring • High Trust Organization • Cannot have secrets • Openness allows success in self competition

  19. Be Your Own Toughest Competitor

  20. Be Your Own Toughest Competitor • Accountability • Ambitious Targets • Internal Pressure

  21. Be Your Own Toughest Competitor • Competition is everywhere • Peer reviews

  22. Be Your Own Toughest Competitor • Store Tour -most intense -excessive competition

  23. Be Your Own Toughest Competitor • The Customer Snapshot -surprise visit -rates 300 items -important results

  24. “If you don’t cross pollinate, you become a hick” -John Mackey CEO

  25. Sustainable Success

  26. Sustainable Success • Refined Culture • Whole foods spent 26 yrs. Refining its culture of democracy and discipline • Culture put to the test • Plans to open more stores and increase sales

  27. Sustainable Success • Transferring cultural values • Must transfer people who embody them • In house recruitment • Recruits up to 30% of new staff from existing supermarkets

  28. Sustainable Success • “It’s not the size of the company that creates the feeling. It’s the core values” • All 187 stores exemplify the Whole Foods culture

  29. Whole Foods

  30. Four Things • All work is Teamwork • Being Your Own toughest Competitor • Anything worth doing is worth measuring • Strategies for sustaining success

  31. Results • Food marked up as much as 20% over other organic food retailers • Double the average industry profit

  32. Customer It’s wonderful It changes how you shop It’s a “Whole Food” experience

  33. From the Peanut Gallery…

More Related