Presentation Transcript

1. Getting Started with Yammer – Facilitator’s Notes What this is: This presentation provides an overview of Yammer to help new users get started. Please feel free to adapt this and use your own corporate branding if you like.Add screenshots of your network to build familiarity with Yammer. Note: Yammer’s website features a short intro video that may be useful to share As you begin, it may help to get an assessment of the room and your audience’s familiarity with social media and technology. Questions to consider: How many of your are on Facebook? On Linked In? On Twitter? What about social media for the workplace? Not only is social media now a dominant form of communication, but enterprise software is finally catching up to consumer web. Yammer’s goal is to bring that convenience and utility into the workplace, to help improve the way people and companies work, collaborate and coordinate.

2. Getting Started

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3. Why Use Yammer?
4. Technology is evolving… Communication is the same
5. The Communications Technology Revolution Fueled by mobile technology, more people are now using social networking websites than email or web portals. Line chart showing Social > Email Line chart showing Social > Email SOCIAL NETWORKING SOCIAL NETWORKING Time spent online # users EMAIL PORTALS 2009 2011 time time 800million Facebook users with over 100billion connections 300 million Twitter users with 1 billion tweets every 4 days 488 million mobile devices v417million PCs shipped in 2011 Sources: Comscore, Forrester Research
6. Sound familiar? I’m new to the company. Where can I find…? Who’s handling this account? Who can help me with this project? Does anyone have experience with…. What are common objections from prospects? Who’s going to the conference? What’s our protocol for engaging with… Anyone know a good tax lawyer? Where can I find the latest travel policy information? The competition’s up to this. What do we do?
7. That’s where Yammer fits in! Yammer is the private and secure enterprise social network through which [COMPANY] employees connect, collaborate and coordinate. Yammer makes work: Real-time Social Mobile Collaborative Contextual
8. Yammer helps you to… Ask questions and find answers faster Save time by sharing great projects and preventing duplicate work Meet co-workers with similar interests and relevant expertise Share news and announcements with the people who need to know Discuss major decisions and prepare for change Gather opinions and ideas from across the company Coordinate work for projects and teams Gain visibility and insight on what’s happening where Introduce new hires and get them up to speed Discover valuable information that can help you get more done Stay connected on-the-go with Yammer mobile apps
9. Set-Up Your Yammer Account
10. Log-in to Yammer Go to www.Yammer.com to log-in Click Sign-in Type your work email, and your Yammer password Click Forget Password and Yammer will email you your password Click Sign-in
11. Complete your Profile Share your background and expertise Click Edit Account Add your Job Title, Department and Location. Include your Expertise. YAMMER TIP: Avoid acronyms or jargon, so everyone can understand!
12. Complete your Profile Let others know who you are and what you can do – not just what your title says you can do The About You section is your Bio, and lets people know more about who you are and what you do Download a Contact Card with your coworker’s info Add your contact information so your coworkers know how to reach you!
13. Set Notifications Decide when about what Yammer notifies you via email. Click Edit Account Click Notificationsto view and to update your settings.
14. Set Notifications Receive a Yammer Daily or Weekly Digest Un-check email Notifications that you do not want to receive
15. Set Notifications YAMMER TIP: Don’t forget to click save!
16. Understand My Feed My Feed lets you connect with the most relevant content in your network Top Conversations surfaces content relevant to you based on your activity Followed Conversations shows you content from People, and Groups that you follow Trending Content shows you the most popular content right now
17. Search for Content Before you Post Type in a search term to see what’s already been shared. View different types of search results on each Tab Use Advanced Search to search within a Group or date range
18. Join [COMPANYNAME] Groups Groups can be focused around a topic, project, department or team. Public EVENTS FINANCE PROJECT EXECUTIVE Private MARKETING VOLUNTEERING PROJECT DIRECTORS CARPOOL COMPANY GROUP Anyone can join and participate Information posted to your My Feed Membership may be restricted Closed for sensitive conversations Must receive invitation or accepted upon request Listed or unlisted
19. Join Groups Groups let you collaborate and coordinate Search for Groupsthat you want to +Join Browse for Groupsthat you want to +Join on the AllGroupstab
20. Follow People Follow key People in your organization to receive relevant information. MANAGER SENIOR LEADERSHIP Share upcoming team goals Connect staff with other teams Manage projects Communicate global strategy Gather feedback about policies Recognize performers Share project status Collaborate on latest version of files Share and discuss links COLLEAGUES YAMMER TIP: You can follow anyone at your company to learn what they do.
21. Follow People The conversations in which they participate will appear in your My Feed ClickPeople to see everyone in your network Click to Follow
22. Install Mobile Apps and Yammer Desktop Access Yammer at your desk or on the go! IPAD IPHONE DESKTOP YAMMER TIP: Share pictures from your phone using the Yammer App! BLACKBERRY ANDROID
23. 10 Yammer Features You Should Use
24. 1 Start Conversations… Use @mentioning and + Add people to notify to loop-in the right people Start a Conversation @mentionto notify specific people about a conversation or to ask for their input +Add people to notify as an FYI
25. 2 …And Join Conversations Reply, Share and Like conversations to join in Like if you like it, to acknowledge it, or to say Thank You! Replyto a specific person within a Conversation thread Sharea Conversation with another group or in a Private Message YAMMER TIP: Shy in getting started? Observe and “Like” first!
26. 3 Post Different Kinds of Messages Take Polls, promote Events, ask Questions, give Praise. Post different messages Announcementsare for Admins Event Create events, invite co-workers, collect RSVPs. Add events to calendars. Question Ask questions, get answers and find them in a searchable knowledge base. Praise Recognize your colleagues for jobs well done by issuing Praise. Poll Create a quick poll and ask coworkers to vote on the best option.
27. 4 Send a Private Message Communicate with one or a few colleagues using Private Messages via your Inbox Manage Unread Conversations and reply to Private Messagethrough your Inbox
28. 5 Mark as Unread or Stop Following in Inbox Manage the messages in your Inbox by the Stop Following in Inbox and Mark as Unread features. Stop Following in Inbox will remove conversations from your inbox YAMMER TIP: Conversations you have stopped following will reappear in your Inbox if you are @mentioned or replied to. You can mark conversations as Unread and come back to them later
29. 6Add and Follow Topics Search and follow topics that are important or of interest to you. Search for a Topic. Then Follow it! Hover over Topics to Editor Addmore YAMMER TIP: Add Topics to your post by typing a hashtag (#), or later by clicking More > Add Topic
30. 7Add Files and Pages Add Files and Pages to New Conversations and to Replies Use the Paperclipto attach a File or Page to your post Hover over a File or Page to +Preview it, +Follow it, Share it, or Go to it
31. 8Collaborate with Files and Pages Add Related Content and in-line Comments View fullscreen, emailor downloadfiles Addand Replyto in-line comments Add Related Files and Pages from other groups
32. 9Start Conversations with Online Now Online Now lets you quickly start private discussions with other employees who are online now Searchfor coworkers to see if they are Online Now Green tells you which of your coworkers is Online Now Connects to your Private Messages, making it easy to add additional participants
33. 10Surface Connections with Activity Stream Ticker Discover relevant activity across the company as it’s happening, including page editing, file uploading, and activity from third-party business applications. Click Activity Stream Hover over any activity story to learn more and get involved in the action with just one click Manage activity from other business applications, including SharePoint, and Salesforce

34. What to Share on Yammer

35. Consider what to share Start conversations by sharing what you are working on What Should I Post? What Shouldn’t I Post? Questions and requests for help Replies offering assistance Great ideas and constructive suggestions Updates on teamwork and projects Interesting articles about trends or factors affecting the business Useful information that’s relevant Inappropriate jokes or derogatory criticisms Anything that violates your company Usage Policy Anything you would not feel comfortable sharing with your manager Anything you would not feel comfortable sharing with your mother Sharing may be caring, but beware of the overshare!
36. Who would you rather follow? Be constructive and helpful. Move the conversation forward. Natalie Post, Project Manager Eric Relevant, Team Leader “Where can I find the latest version of our capabilities brief? “The Wall Street Journal composed this article about our competitor. Highlights:” “Great work by our development team: here’s to another banner quarter!” “I’m having a tough time negotiating fees with a vendor. Any advice?” “Thanks for the post. Sure, I can help you with your Q3 budget. Let’s meet.” “Look at what I ate for lunch! It may look like beef but it’s actually turkey.” “I know this violates client confidentiality but I just have to share this mockup.” “What kind of approach is that? That’s not my fault. Your decision stinks.” “I’m bored. Anyone want to go get a coffee?” “Does anyone know a good podiatrist? I have this weird rash on my foot.” Sharing may be caring, but beware of the overshare!
37. What about non-work related conversations? ⌃ Create a Group where non-work related conversations can take place. Great for water cooler conversations Keeps non-work related discussions where they need to be Users can choose whether or not to follow or mute this Group’s activity
38. What’s next? Begin your Yammer experience. Join the “New to Yammer” Group Complete Yammer Worksheets! New User Checklist Building Your My Feed Post, share, invite collaboration
39. Questions?
40. AppendixDo Even More with Yammer
41. Use keyboard shortcuts Use these shortcuts to use Yammer even faster! Type question mark (?) [Shift]+[/] to show these shortcuts. YAMMER TIP: Print this our for future reference!
42. Bookmark important conversations Save conversations for quick reference later To add a Bookmark, click More > Bookmark View your Bookmarks
43. Hide conversations Keep your My Feed free of irrelevant conversations. Hover over the thread starter to see the X, and click it to Hide Conversation NOTE: If you are @mentioned in the thread it will appear in your My Feed.
44. View Company Resources Company Resources displays Files and Pages that an Admin has added Group or Network Adminscan pin Files or Pages to the Dashboard for easy access