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HDI Updates

HDI Updates. September 2005. Local Chapters. Policies & Procedures Agreement Signed by all officers Fax to Sophie at HDI Global Fax: 719-268-0184 or Mail:

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HDI Updates

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  1. HDI Updates September 2005

  2. Local Chapters • Policies & Procedures Agreement • Signed by all officers • Fax to Sophie at HDI Global • Fax: 719-268-0184 or • Mail: • HDI 102 South Tejon, Suite 1200 Colorado Springs, CO 80903 • Due to HDI Global on September 30

  3. Membership • SupportWorld • arriving in September • Metrics guide • September • Topic: “Cost per incident per channel” • Focus Book • September • Topic: “The IT Service Desk Value Proposition” • Author: Robert Last • SPIN • Tuesday, September 13,2005 • Topic: Change Management • Speaker: TBD

  4. Membership • ITIL DVD Series available • Special deal for Local Chapters • Special order form (find it on CHKR) • Deadline, October 1 • “Performance Metrics” White paper • Written by Strategic Advisory Board • Completed and out to members • Event Connect

  5. Membership • Team Excellence Award Nominations • Submission due date: • October 31, 2005 • Criteria found on HDI website

  6. Training/Certification • HDI University • September 28-30 • Orlando, FL • Gaylord Palms • December 12-14 • San Diego, CA • Westin Horton Plaza

  7. Training/Certification • Team Lead Class • Replaces HDSA class • Showcased at HDI Annual Conference • March 19-22 • Nashville, TN NEW

  8. Training/Certification • New online products • Exam Prep • For HDA and HDM only • Can’t take Exam Prep unless you have taken an HDI course • Sarbannes Oxley • Online course only • 2 to 3 hour course NEW

  9. Training/Certification • Certification Testing: • Offered at all HDI Universities • HDA and HDM only • Paper based testing • Proctored by HDI • Must be taking the certification class • Test included in the price of the class • Testing offered at HDI Annual Conference • HDA and HDM only • Offered to everyone • Several testing times scheduled • Sign up on site NEW

  10. Training/Certification • HDI Training going Global • HDI Training is reaching in to International markets • HDI Training courseware materials will soon be available in other languages • HDI Certification tests will soon be available in other languages

  11. Events • IT Infrastructure Management Conference • October 2-5, 2005 • Orlando, FL • Gaylord Palms Hotel • HDI Annual Conference • March 19-22, 2006 • Nashville, TN • Opryland Hotel • All chapters will be receiving 50 “Save the Date” postcards to give out at meetings • Should receive these by October 2, 2005

  12. Forums • Executive Forum • September 22-23 • Martha’s Vineyard • Higher Education • November 8-11 • Glenwood Springs, CO • Hosted by Colorado Mountain College • Healthcare • September 14-16 • Baltimore, MD • Hyatt Regency

  13. Forums • Support Center Leadership • October 3-5, 2005 • Orlando, FL • Gaylord Palms • Financial • Working on filling these dates and locations • Who does this include? • Interested in joining a forum? • Contact Leslie Cook • lcook@thinkhdi.com

  14. Customer Satisfaction Survey • In development phase • Beta launch • September 2005 • Looking for beta testers • If you are interested contact: • Dana Deason • ddeason@thinkhdi.com • 800-248-5667 x268 • Product Available • November 2005

  15. Overall HDI • Peggy Libbey promoted • President & Chief Operating Officer • Executive Team: • Ron Muns, CEO • Peggy Libbey, COO • Fiona Henderson, Executive Director, Events • Rich Hand, Executive Director, Membership

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