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NPD: New Product Development. Why New Products?. Sustain growth Increase revenues and profits Replace obsolete items Innovative Firms Apple Google Microsoft IBM Toyota. New technologies lead to NPD. New Products. New to the world ( discontinuous innovations )
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Why New Products? • Sustain growth • Increase revenues and profits • Replace obsolete items • Innovative Firms • Apple • Google • Microsoft • IBM • Toyota
New Products • New to the world (discontinuous innovations) • Create an entirely new market • Smallest category • New Product Lines • Additions to existing Product Lines • Modifications • Repositioned products • Lower-Priced
NPD Process • Idea Generation • Idea Screening • Business Analysis • Development • Test Marketing • Commercialization
Idea Generation • Customers • Employees • Distributors • Vendors • Competitors R&D • Consultants
Idea Screening • MOST IMPORTANT STEP • Weed out bad ideas • Another group performs a review • Concept testing • Does not predict success
Business Analysis • Survived Screening process • Estimate • Demand • Cost • Sales • Profitability • CDSTEP
Development • Prototype by engineering • Start marketing strategy • Can take a long time • Crest 10 years • Polaroid in color 15 years • Xenox 15 years • Minute Rice 18 Years • Work out the kinks • All departments work at once - Simultaneous
Test Marketing • Limited introduction • Tests customer reaction • Marketing strategy • Costly • Alternatives • Lab testing • Internet to assess demand
Commercialization • Decision to go full Launch • Manufacturing large scale • Order materials/equipment • Inventories • Shipping • Etc.
In a more serious tone… • Innovators: eager to try new ideas; obsession • Early adopters: group oriented, opinion leaders • Early majority: weighs pros & cons • Late majority: most of their friends have it • Laggards: low SES; adopt when obsolete; luddites
How Product influences adoption • Complexity • Compatibility • Relative Advantage • Observability • Trialability