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MISSION:. Impossible. Unstoppable. High-Performance Teams: Understanding Team Cohesiveness. STAGES OF TEAM DEVELOPMENT. There are typically four stages of team development before SUCCESS!. STAGES OF TEAM DEVELOPMENT cont.
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MISSION: Impossible Unstoppable High-Performance Teams: Understanding Team Cohesiveness
STAGES OF TEAM DEVELOPMENT • There are typically four stages of team development before SUCCESS!
STAGES OF TEAM DEVELOPMENT cont. • From a Leader’s perspective, this is what you are to do to ensure SUCCESS!
RECRUIT WITH CARE • Whether you draw from an existing pool of employees or recruit from the outside, consider how well the potential new hire will work with the other members of your team. • Ask non-standard questions to get an idea of how the candidate handles stressful situations and/or conflict. • If you can do 2nd interview with your top candidates, include a panel interview with members of your existing team.
AGREE ON GOALS AND TARGETS/OBJECTIVES • ONE TEAM…ONE GOAL is my tagline on internal e-mails. • There needs to be one shared vision for the team to avoid conflict and competition. • Involve the team in the process of formulating the team’s goals and targets.
VALUE EVERYONE’S CONTRIBUTION • Draw from the expertise of every team member as each person brings something different to the group. • Encourage each team member to play an active role in the group. • Shaper • Implementer • Completer/Finisher • Coordinator • Team Worker • Resource Investigator • Monitor-Evaluator • Specialist • Plants
DEVELOP TRUST • Be Honest • Use Good Judgement • Be Consistent • Be Honest in Nonverbal Communications • Have a Mutually Beneficial Attitude
EMPOWER TEAM MEMBERS • Overall, empowerment works best when everyone involved is clear about which decisions can simply be made and which need further authorization. • Delegate authority to the team. • Empower the team to make decisions.
RESOLVE CONFLICT WITHIN THE TEAM What NOT to do! • Do not avoid the conflict, hoping it will go away. • Do not meet separately with people in conflict. • Do not believe, for even a moment, the only people who are affected by the conflict are the participants
RESOLVE CONFLICT WITHIN THE TEAM What you SHOULD do! • Meet with the antagonists together. • Ask each participant to describe specific actions they’d like to see the other party take that would resolve the differences. • Sometimes, you as the supervisor, must own some of the responsibility for helping the employees resolve their conflict. • All participants need to discuss and commit to making the changes necessary to resolve the conflict. • Let the antagonists know you will not choose sides and that you expect the individuals to resolve the conflicts proactively as adults. • Assure both parties that you have every faith in their ability to resolve their differences.
CELEBRATE TEAM SUCCESSES • When milestones are reached as a team, encourage team members to celebrate their successes together • Take the team lunch or have dinner and drinks after work. • Set up a brag board or a public display of recognition. • Acknowledge successes at the start of team meetings. • Perk it up from time to time. (Individual gift cards for their favorite treat.) • Remember to tell them “Thank you”.
MISSION Unstoppable