Q w e s t W h o l e s a l e M a r k e t s

1. Q w e s t W h o l e s a l e M a r k e t s UNE-P ‘Complex’ Services, and Qwest DSL Product Attributes Conversion Issues & Solutions The Qwest CLEC Forum September 16-17, 2002 The information provided on every slide in the following presentation is for training purposes only. The information provided does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’ relationship is governed by existing legal obligations and contracts.

2. Discussion Topics • Part I: UNE-P ‘Complex’ Service Product Attributes • UNE-P DSS • UNE-P ISDN BRI • UNE-P ISDN PRI • UNE-P PBX • Part II: Qwest DSL service • Qwest DSL Product Attributes • Qwest DSL Resale services • Qwest DSL with UNE-P services • Wholesale Qwest DSL Conversion & Installation Q w e s t W h o l e s a l e M a r k e t s

3. UNE-P ‘Complex’ Services • Certain UNE-P service combinations are ‘complex’ or ‘designed’ services. • These products include: • UNE-P Digital Switched Service (DSS) • UNE-P ISDN Integrated Services Digital Network (ISDN) Basic Rate Interface (BRI) • UNE-P Integrated Services Digital Network (ISDN) Primary Rate Interface (PRI) • UNE-P Private Branch Exchange (PBX) Q w e s t W h o l e s a l e M a r k e t s

4. UNE-P Combination Services Qwest Unbundled Network Elements-Platform (UNE-P) services are combinations of Unbundled Network Elements (UNEs) provided to end-users on behalf of Competitive Local Exchange Carriers (CLECs) that are functionally equivalent to Qwest’s comparable retail service offerings. Q w e s t W h o l e s a l e M a r k e t s

5. UNE-P DSS • Is a digital exchange service between an end-user's Customer Provided Equipment (CPE) and the Qwest Central Office (CO). • Multiplexing of the digital transmission facility (DS1/DS3), at the speed of 1.544 Mbps, in Qwest's CO will accommodate up to 24 voice grade channels (trunks) into the switch. • You may order new UNE-P DSS service or convert existing retail and resale DSS to UNE-P DSS. • The UNE-P DSS Product catalogue provides detailed product and ordering information: • www.qwest.com/wholesale/pcat/unepdss.html Q w e s t W h o l e s a l e M a r k e t s

6. UNE-P DSS with Basic Trunks • Basic Trunks (line side termination) are available as: In-only; Out-only; and/or 2-way. • UNE-P DSS with Basic Trunks is the finished service combination of the following rate elements: • DS1 or DS3 Capable Loop • Multiplexing (necessary with Basic Trunks only) • Up to 24 Analog Line Side Ports • Shared Transport Originating Minutes of Use (MOU) • Local Switching Originating MOU • Vertical Features (standard and optional) Q w e s t W h o l e s a l e M a r k e t s

7. UNE-P DSS with Advanced Trunks • Advanced Trunks (trunk side termination) are available as: In-only with Direct Inward Dialing (DID) and Hunting; Out-only with Answer Supervision; and/or 2-way with DID, Hunting and Answer Supervision. • UNE-P DSS with Advanced Trunks is the finished service combination of the following rate elements: • DS1 or DS3 Capable Loop • DS1 Local Message Trunk Port • Shared Transport Originating Minutes of Use (MOU) • Local Switching Originating MOU • Vertical Features (standard and optional) Q w e s t W h o l e s a l e M a r k e t s

8. UNE-P ISDN BRI • An all-digital communications technology that provides services and capabilities not available through standard analog technology. • The ISDN digital architecture provides a high-speed, integrated transfer of voice, data and video over the same line, using the Public Switched Network (PSN). • UNE-P ISDN BRI provides for two simultaneous voice connections and a low speed data connection over existing telephone lines (twisted copper pair). Q w e s t W h o l e s a l e M a r k e t s

9. UNE-P ISDN BRI • The loop portion of this service is provided on an unbundled 160 kilobits per second (kbps) Digital Subscriber Line (DSL) Channel. It has an information rate of 144 kbps, which is divided into three channels: Two "B" channels and one "D" channel capable. Q w e s t W h o l e s a l e M a r k e t s

10. UNE-P ISDN BRI • UNE-P ISDN BRI is comprised of the combination of the following rate elements: • ISDN BRI Capable Loop • Digital Line Side Port (Supporting ISDN BRI) • Shared Transport Originating Minutes of Use (MOU) • Local Switching Originating MOU • Optional Features • The UNE-P ISDN BRI Product catalogue provides detailed product and ordering information: • www.qwest.com/wholesale/pcat/unepisdnbri.html Q w e s t W h o l e s a l e M a r k e t s

11. UNE-P ISDN PRI • Provided as a finished service to ISDN compatible Private Branch Exchange (PBX) end-users on behalf of UNE-P CLECs. • Is a 4-wire full duplex transmission path between ISDN-capable Customer Provided Equipment (CPE) and an ISDN-equipped Central Office (CO). • The basic service consists of 23 B Channels and a D Channel with a transmission rate of 1.544 Megabits per second (Mbps). Each B Channel carries user information and the D-Channel is used for signaling. The channel configuration is commonly referred to as 23B+D. • The B channels can be used to transmit Voice and data or Circuit Switched Data (data only) • In-only,Out-only, and 2-way Trunk voice type services can ride over a B channel. Q w e s t W h o l e s a l e M a r k e t s

12. UNE-P ISDN PRI • UNE-P ISDN PRI is comprised of the combination of the following rate elements: • Facility: • DS1 or DS3 Capable Loop • ISDN PRI Trunk Port • Trunks: • Up to 24 In-only, Out-only, or 2-way Trunk Connections • One DS1 Local Message Trunk Port ("Circuit Terminations") • Shared Transport Originating Minutes of Use (MOU) • Local Switching Originating MOU • Vertical Features Q w e s t W h o l e s a l e M a r k e t s

13. UNE-P PBX • UNE-P PBX is available with analog trunks (analog DID and non-DID trunks) as a finished service to end-users on behalf of UNE-P CLECs. • Provides analog trunks to connect your end-user's CPE PBX equipment from your end-user's premises to the Qwest Central Office (CO). • DID special trunk arrangements permit incoming calls from the exchange network to reach a specific PBX station directly, bypassing the attendant for assistance. • DID is a trunk side offering within the CO and may be analog 1-way incoming or 2-way. • The UNE-P PBX Product catalogue provides detailed product and ordering information: • www.qwest.com/wholesale/pcat/uneppbx.html Q w e s t W h o l e s a l e M a r k e t s

14. UNE-P PBX • UNE-P PBX analog non-DID and 1-way DID Trunks are combinations of the following rate elements: • 2 Wire Analog (Voice Grade) Loop • Analog Line Side Port • Shared Transport Originating Minutes of Use (MOU) • Local Switching Originating MOU • Vertical Features Q w e s t W h o l e s a l e M a r k e t s

15. UNE-P PBX • UNE-P PBX analog 2-way DID Trunks are combinations of the following rate elements: • 4 Wire Analog (Voice Grade) Loop • DID Trunk Port • Shared Transport Originating MOU • Local Switching Originating MOU • Vertical Features Q w e s t W h o l e s a l e M a r k e t s

16. Qwest DSL Service • Qwest DSL Product Attributes • Qwest DSL Resale services • Qwest DSL with UNE-P services • Wholesale Qwest DSL Conversion & Installation Q w e s t W h o l e s a l e M a r k e t s

17. Beyond the Network Interface • Qwest DSL Rides on 1FR and 1FB or Analog Centrex/Trunks • Subscriber’s line must loop qualify for Qwest DSL • ADSL Loop Qual Tool used for qualification Small micro filter is required on all phones Phone Wall Jack RADSL modem Ethernet RJ-45 Analog RJ-11 Phone Wall Jack Existing POTS Facility Must Loop Qual

18. Retail/Resale Matrix

19. Qwest Retail DSL Product Line DSL Line

20. VISP 1 5 End User contacts VISP to order VISP DSL with VISP Internet Access 2 End User deals with VISP for technical, CPE, and billing issues. 4 DSL DSL Orders to Bill Qwest for all VISP DSL Svcs . QWEST Volume Plan DSL Qwest DSL Receipts Orders Provisions, Statuses, Maintains, Repairs all DSL Orders on a 3 Wholesale basis to VISP. DSL VISP Program • VISP is a Volume Discount Plan. • VISP requires minimum of 15,000 DSL subscribers in first 12 months. • VISP is not subject to Resale discounts. • Qwest has no interaction with VISP end users. • VISP participants provide their own CPE, fulfillment, Tier 1 tech support, marketing, acquisition and billing.

21. Qwest DSL with UNE-P Services • Qwest Digital Subscriber Line (DSL) service is available with UNE-P when it is purchased in conjunction with UNE-P POTS, UNE-P PBX Analog (non-DID trunks) and UNE-P Centrex. • You may convert existing Qwest retail or resale service with existing Qwest DSL to UNE-P with Qwest DSL service. You may also request the installation of new Qwest DSLTM service on an eligible and existing UNE-P service, subject to loop qualification and availability. • Qwest DSL is a data solution that utilizes Rate Adaptive Digital Subscriber Line (RADSL) technology to provide a line side connec-tion allowing voice and data transmission over the same local loop. Q w e s t W h o l e s a l e M a r k e t s

22. Qwest DSL with UNE-P Services • Your Interconnection Agreement must include terms and conditions to purchase Qwest DSL service with UNE-P. • Upon service conversion to UNE-P with Qwest DSL service, existing and installed Customer Premise Equipment (CPE) (e.g., modems, filters), will not be maintained or changed by Qwest. For new Qwest DSL service with UNE-P, it is your responsibility to provide your end-users with CPE, CPE installation instructions, and technical support. • Qwest DSL Host Volume Discount Program arrangements (providing Qwest DSL service to end-users on behalf of Volume Internet Service Providers) are not available with UNE-P with Qwest DSL. Q w e s t W h o l e s a l e M a r k e t s

23. DSL Ordering • Retail DSL can be loop qualified only after the POTs line has been engineered/completed. • Retail DSL process requires a valid loop qual or the DSL order is rejected. • Qwest DSL cannot be ordered concurrently with a new POTs line. • Qwest Retail DSL sales persons sometimes handle requests for DSL at the same time as taking an order for a new line by offering to perform a loop qualification after the line order completes. • There is no DSL order taken and no reservation made at time of the new line order. • If the End User’s line qualifies after completion, the End User is contacted and if requested, a second order is placed. • This is a sales function, not a product attribute. Reseller/CLEC may wish to perform this sales function on behalf of their customers as well.

24. Qwest DSL with UNE-P Services • Qwest DSL is offered with compatible UNE-P service at Qwest retail rates. Retail rates for Qwest DSL service can be found in the state specific Tariffs, Catalogs, orPrice Lists. • Additional information regarding Qwest DSL with UNE-P may be found in the UNE-P General Information Product catalog: • www.qwest.com/wholesale/pcat/unep.html Q w e s t W h o l e s a l e M a r k e t s

25. Process Improvement • Qwest DSL • Solution to Out of Service • Improved Service Intervals • Escalations • Qwest DSL w/ CTX+ & Centron • CMP CR PC062702-12 • Interim Solutions to deliver DSL now available Q w e s t W h o l e s a l e M a r k e t s

26. Process Improvement • Qwest DSL • Solution to Out of Service • Refined the Internal Call Handling procedures to recognize & resolve Disconnects In Error / Out of Service conditions (July 2002) • Improved Service Intervals • Standard due date reduced from 10 business days to 5 business days effective June 21, 2002 Q w e s t W h o l e s a l e M a r k e t s

27. Process Improvement • Escalations • Enhanced internal procedures for handling Disconnects In Error or Out of Service conditions with DSL service • Contact Qwest Wholesale LSR Service Center at 888-796-9087 for Disconnects In Error or Out of Service conditions for Resale / UNE-P DSL service. • http://www.qwest.com/wholesale/clecs/exescover.html Q w e s t W h o l e s a l e M a r k e t s

28. Process Improvement • Qwest Centron and CTX +, w/ DSL • Interim Solution now available for Resold and UNE-P CTX +, DPA with DSL clients • Local Service Request / Ordering Process remains the same. The unique DSL USOCs associated with the LNA will indicate this is DSL • Qwest internal documentation was deployed 8-05-02 • CMP CR PC062702-12 issue remains open in pursuit of an automated solution Q w e s t W h o l e s a l e M a r k e t s