Why do we need to follow directions?

1. Why do we need to follow directions? FOLLOW DIRECTIONS FOLLOW DIRECTIONS

2. Objectives: S.W.B.A.T.

3. SECTION 1: BEFORE YOU BEGIN

4. SECTION 1: BEFORE YOU BEGIN

5. SECTION 2: Information about Skills on Checklist

6. Follows Written and Verbal Directives I think this is what Mrs. Gubing told us to write

7. Can Follow a Sequence

8. Can Follow a Sequence

9. Pays Attention to Details or Directives Focus on details will insure each of you: A good quality of work. Satisfaction of Completing a task. Best use of your time. When you pay attention to details or directives, you have an essential career soft skill.

10. Pays Attention to Details or Directives Before I leave can you explain my task Can you explain that to me again. I Don’t understand Me too! Any questions?

11. Section 3: Scenario/Case Study Jamika works as a delivery person. Ms. Jackson, her supervisor, gave Jamika the following instructions: “I promised some deliveries early this morning. This order has to be on West Street by 10:00. Even though it is on the other side of town, go there first.” • “Here is another one for West Street and it also has to get there early. Wait, Mrs. Smith’s order needs to be delivered right now. She lives on First Street. Do these three first and then finish your normal route. Do you have any questions?” Hmmmmmmm, hmmmmmmm, hmmmmmm, no I do not, I will get right to it.

12. Section 3: Scenario/Case Study I hope she got that. What did she say again? I should have wrote down what she said. I’ll just do what I usually do on my order runs.

13. Section 3: Scenario/Case Study When Jamika got back to the store, Ms. Jackson was angry. She had been apologizing all morning to upset customers who did not get their orders as promised. “ONE MORE DAY LIKE THIS AND YOU WILL HAVE TO FIND ANOTHER JOB.” ????????????????????????????????????????????????????????????

14. Section 3: Scenario/Case Study @$$# %#%$#%$%#%$##%$#%$ How could it be my fault? Ms. Jackson gave poor directions.

15. Section 4: Applying What You Know • I should have Follows written and verbal directives. • I should have followed a sequence. • I should have Pay attention to the details of the directives. • I should have Asks questions when unsure how I was to proceed.

16. Section 5: Skill Review List at least three things you learned or skills you have improved from this module.

17. Video Lets watch this video. http://www.youtube.com/watch?feature=player_detailpage&v=PumHtQ_JySo

18. Section 5: Skill Review When your boss gives you directions, verbally, you should first: a. Say yes and complete the task b. Write down what he or she said c. Ask them to repeat themselves before you do the task Focusing on details will insure: Quality of work. Completeness of task. Accuracy of outcome. Best use of time. All of the above Employees who follow directions tend to: Be more valuable to the company. Have fewer accidents. Earn the respect of employers and coworkers. Get the job done right the first time. All of the above

19. Section 5: Skill Review When your boss gives you directions, verbally, you should first: b. Write down what he or she said Focusing on details will insure: d. All of the above Employees who follow directions tend to: All of the above

20. Assessments • Student will get in groups of two • They will write down the pros and cons of not following directions. • They will then create a skit of what happens to an individual when they do not follow directions and when they follow directions. • This skit will be done in front of the class. • Student will use all information from the PowerPoint slide.