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Who is Eckerd College?

Who is Eckerd College?. Who is the Eckerd community?. • Students • Faculty • Staff • Parents • Grandparents • Alumni • Friends • Corporations/Foundations • People who take a look • Elected officials • Community with whom we work/buy/sell

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Who is Eckerd College?

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  1. Who is Eckerd College?

  2. Who is the Eckerd community? • Students • Faculty • Staff • Parents • Grandparents • Alumni • Friends • Corporations/Foundations • People who take a look • Elected officials • Community with whom we work/buy/sell • Volunteers • Athletic fans • Theater and film patrons • Art and music lovers • ASPEC • Senior College • Elderhostel • LDI participants • Spring and Summer campers • ECSAR savees

  3. What are our values? • Residential • Environmental • Global • Spiritual • Personal

  4. What are our goals? • To be among the best liberal arts colleges in the nation • To be the best place to work in Florida • Size • Programs • Facilities • Quality

  5. What are our goals? • To be the best place to work in Florida Fair salaries Excellent, affordable health care and other benefits Work schedules, time off Great parking Attractive environment Sense of mission, purpose Collegial environment

  6. What are our key challenges? • Salaries • Maintenance • Managing growth • Hurricanes • Retention

  7. What’s the key to retention? • Improved grounds, facilities, housekeeping, food service • Improved student life programs • Personal attention SERVICE!

  8. What are the keys to good service? • Attitude “Hire the smile; train the service” • Thinking like a customer • Treating the customer like you want to be treated • Being flexible“Bend the rules to fit the customer”

  9. What are the keys to good service? • Looking for better service opportunities “Measure both feet!” • FeedbackTake responsibility for BEING Eckerd College

  10. Service Goal To make Eckerd College the most student-centered college in America…

  11. How to get there …each of us must BE Eckerd College

  12. So, who is Eckerd College?

  13. You are.

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