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NSW Public Sector Capability Framework What’s in it for Sydney TAFE?

NSW Public Sector Capability Framework What’s in it for Sydney TAFE?. NSW Public Sector Capability Framework. NSW public sector capabilities –describe the core capabilities and behaviours required of NSW public sector employees. The capabilities. Employee commitment.

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NSW Public Sector Capability Framework What’s in it for Sydney TAFE?

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  1. NSW Public Sector Capability Framework What’s in it for Sydney TAFE?

  2. NSW Public Sector Capability Framework NSW public sector capabilities –describe the core capabilities and behaviours required of NSW public sector employees

  3. The capabilities

  4. Employee commitment • Commitment is defined by Gallup as the emotional commitment an employee has with work • This emotional commitment brings many benefits including willingness to expend discretionary effort

  5. Influencing commitment • Gallup’s research shows 12 actions by managers that build and maintain employee commitment • The first and most important of these actions is to set clear expectations • The question used for testing this is: Do I know what is expected of me at work?

  6. Setting and clarifying expectations is one of the most important actions a manager (and organisation) can take to build and support commitment and good performance That’s what the capability framework is – a set of expectations

  7. Benefits of employee commitment • Committed employees lead to higher service, quality, and productivity, which leads to… • higher customer satisfaction, which leads to… • increased enrolments (repeat business and referrals) and completions, which leads to… • higher levels of revenue • a sustainable and competitive Sydney TAFE

  8. The capabilities

  9. Display Resilience and Courage Communicate Effectively Act with Integrity Commit to Customer Service Work Collaboratively Manage Self Influence and Negotiate Value Diversity

  10. Deliver Results Communicate Effectively Plan and Prioritise Commit to Customer Service Work Collaboratively Think and Solve Problems Demonstrate Accountability Influence and Negotiate

  11. The TAFE NSW Teaching and Learning Quality Standards Framework DRAFT Manage and Develop People Teaching and Facilitation Inspire Direction and Purpose Assessment Systems and Compliance Optimise Business Outcomes Manage and Reform Change Connectivity

  12. Performance Levels

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