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GetCallers DIFFERENCES BETWEEN A PHYSICAL CALL CENTER AND A VIRTUAL CALL CENTER OR REMOTE CALL CENTER
THERE ARE MANY MAJOR DIFFERENCES BETWEEN A PHYSICAL CALL CENTER AND A VIRTUAL CALL CENTER OR REMOTE CALL CENTER. HAVING A PHYSICAL CALL CENTER REQUIRES MORE SPACE, MORE HUMAN RESOURCES, MORE ELECTRICITY, MORE MANAGEMENT AND MANY MORE THINGS. GetCallers
On the other hand, having a virtual call center or remote call center requires no space, no management from your side etc. You don’t need to train the employees and you don’t need to hire people personally. Then, basically it saves a lot of your time and cost. Its 3 times less costlier than having a physical call center. GETCALLERS
Its easy to set up an virtual call center. It could be set up only using a computer and it could be set up from anywhere. Having a virtual call center or remote call center basically saves the human resources cost, electricity costs, equipments cost and all other costs.
The other main advantage of having a virtual call center or remote call center is that you can choose when to work with it and when to not. GetCallers
GetCallers It means if you have a seasonal business then you can go for a virtual call center or a remote caller center rather than having a physical call center, because if you do own a physical call center then you have to pay the agents throughout the year but having a virtual call center or remote call center has its advantage that you do not have to pay them in off seasons.
These were just some of the major differences between having a physical call center and having a virtual call center or a remote call center but there are many other differences which you can find out after having a virtual call center.
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