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Data to Drive Improvement Workshop: Outpatient DCAQ

Understand Outpatient DCAQ Dashboard trends using data to drive improvements. Explore datasets and technology for better clinic outcomes. Learn performance review tools and clinic utilization strategies for efficient operations.

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Data to Drive Improvement Workshop: Outpatient DCAQ

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  1. Data to Drive Improvement Workshop: Outpatient DCAQ 11 September 2015 Charmaine Blaize

  2. Outpatient DCAQ Dashboard Shows last two years (24 months) trends of Referrals; Activity ; Waiting list changes. Most frequent data updates are hourly Data to Drive Improvement: NHSFV OP DCAQ Demo

  3. Technology and Datasets used Microstrategy (BI tool) SQL to extract datasets TOPAS (Patient Administration System) Data to Drive Improvement: NHSFV OP DCAQ Demo

  4. The Story Two main improvement initiatives (Outpatients Improvement & Clinic Utilisation improvement project) required data Easily accessible format Visible to their managers as well Creation of OP DCAQ to replace mix of adhoc and weekly spreadsheets Data to Drive Improvement: NHSFV OP DCAQ Demo

  5. Referrals Requested Specialty - when a referral is received and it is vetted. Allocated Specialty - number of referrals per specialty after they have been vetted. Request Source - where referrals came from (e.g. GP, Ambulance etc) Data to Drive Improvement: NHSFV OP DCAQ Demo

  6. Referrals: Requested Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  7. Referrals: Request Source Data to Drive Improvement: NHSFV OP DCAQ Demo

  8. Referrals: Allocated Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  9. Decision Outcomes 24 month breakdown of all vetted referrals and the decision of all vetted referrals. By month and individual specialties. Data to Drive Improvement: NHSFV OP DCAQ Demo

  10. Decision Outcomes: By Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  11. Current Waiting List Patient availability by Specialty and Subspecialty where applicable. Data to Drive Improvement: NHSFV OP DCAQ Demo

  12. Current Waiting List: Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  13. Current Waiting List: Sub Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  14. Waiting List Dynamics 24 months Waiting List Activity includes: Patient Type Waiting list (WL) size Attendances Additions Removals Unavailable Data to Drive Improvement: NHSFV OP DCAQ Demo

  15. Waiting List Dynamics: Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  16. Waiting List Dynamics: Sub Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  17. Clinic Outcomes: Overall activity of patients seen and the outcomes. E.g. Attendances, DNAs, CNWs, Patient Moved/Cancelled, Hospital Moved/Cancelled Data to Drive Improvement: NHSFV OP DCAQ Demo

  18. Clinic Outcomes: Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  19. Clinic Outcomes: DNA>=2 Data to Drive Improvement: NHSFV OP DCAQ Demo

  20. Cancelled Clinics The number of clinics cancelled per specialty and breakdown by cancellation reasons. Data to Drive Improvement: NHSFV OP DCAQ Demo

  21. Clinic Utilisation Used for forecasting and scheduling activity for clinic availability. It can be : Historic or Future/Predicted Data to Drive Improvement: NHSFV OP DCAQ Demo

  22. Clinic Utilisation: Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  23. Performance 24 month review of the number of completed waits within target and out of target. Data to Drive Improvement: NHSFV OP DCAQ Demo

  24. Performance: Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  25. Performance: Sub Specialty Data to Drive Improvement: NHSFV OP DCAQ Demo

  26. End of DemoQuestions? Contacts: Paul Woolman p.woolman@nhs.net Tracey Newman tracey.newman@nhs.net

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