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Hanna Risku 1 , Nicole Rossmanith 2 , Andreas Reichelt 2 & Florian Windhager 1

Working in the Network Economy: New Trends in Intercultural Technical Communication as Computer-Supported Collaborative Text Design. Hanna Risku 1 , Nicole Rossmanith 2 , Andreas Reichelt 2 & Florian Windhager 1

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Hanna Risku 1 , Nicole Rossmanith 2 , Andreas Reichelt 2 & Florian Windhager 1

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  1. Working in the Network Economy:New Trends in Intercultural Technical Communication as Computer-Supported Collaborative Text Design Hanna Risku1, Nicole Rossmanith2, Andreas Reichelt2 & Florian Windhager1 1Department for Knowledge and Communication Management, Danube University Krems 2 University of Vienna

  2. Intercultural Technical Communication and Translation • Computer-Supported Cooperative Work • Roles, Competences and Cooperation • Interview Studies • Field Studies • Results

  3. Intercultural Technical Communication and Translation Teams Technology Translation Management

  4. Computer-Supported Cooperative Work Artefacts Physical surroundings Social organisation Virtual networks, communities

  5. Field Study: Translatory Cooperation • Roles, • Competences and in Intercultural Text Design • Coordination • 2001-2002: interviews, qual. field study • 2007-2008: interviews, qual. field study

  6. Participants in the Interview Study

  7. Research Hypotheses • Project managers create awareness and act as conflict managers. • The quality of the source text plays a key role, serving as a good starting point. • Project managers feel responsible for linguistic accuracy, but not for content. • Project managers consider themselves outsiders (tilting at windmills).

  8. T T T Partner Agency T TA TW SD T SD SD Translation Agency T SD TW T TA CD / AA T T T CDT • AAAdvertising Agency • CDCustomer Department at Different Locations • CDTCustomer Department in Target Language Country • SDSpecialist Department • TTranslator • TATranslation Agency • TWTechnical Writer

  9. Synopsis of Artefacts used Material artefacts  Telephone  Fax  Letters (for post office and courier service)  Briefcases  Notes and post-its  Charts  Checklists  Dictionaries  Purchase order (PO)  Files (offers, source texts, translations, correspondence, etc.) Electronic artefacts  E-Mail  Adress book  Internet  Data bases  Data carriers  Actual job list  Text processing and spreadsheet program  Translation memory systems  Terminology management system  Project management system  Project management software

  10. Challenges and Sources of Conflict • Lack of contextual information • Poor quality of the source texts • Inconsistent use of terminology

  11. Results 2002 • Project managers create awareness and act as conflict managers. • The source text plays a key role, serving as a good starting point. Instead: quality of the source text = a major challenge 3. Project managers feel responsible for linguistic accuracy, but not for content.  responsibility to inform and negotiate on content ordelegate content decisions 4. Project managers consider themselves outsiders (tilting at windmills).  confident professionals

  12. Preliminary Results 2008 Expansion  New organisational structure • 3 levels of hierarchy instead of 2 • New: team leaders and specialists  New spatial structure • Larger office • 4 work rooms instead of 2 • Internal e-mails and phone calls instead of direct communication

  13. Preliminary Results 2008 Concentration on core competence (translation management) • increased importance of external suppliers: translators, reviewers, etc. • Reduced importance of language and cultural knowledge • Increased substitutability of the project managers

  14. Preliminary Results 2008 Implementation of a Project Management System • Practically only electronic source texts • Increased importance of system-induced/relevant electronic communication (e.g. no fax messages) • Reduction of languages of correspondence to English and German • Reduction of personal, individualized communication with suppliers and customers

  15. Preliminary Results 2008 Growth in electronic communication • Work target: • Previously: no papers in the left pile • Now: no e-mails in the inbox • Exceptions: • Reminders • Overview • Research methodology: digitalisation makes observation more difficult (most actions carried out on the screen)

  16. Preliminary Results 2008 Growth in electronic communication • increased importance of the technology partner • increased requirements for freelancers • participation in online communities • maintenance of own website

  17. Trend 2008: Network Economy • Specialisation • Industrialisation • Digitalisation • Collaboration, Supplier/Customer Relationship Management

  18. hanna.risku@donau-uni.ac.at Thank you for your attention.

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