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The W orld’s F irst I nteractive Online Guidance S ystem

The W orld’s F irst I nteractive Online Guidance S ystem. About WalkMe. 50 employees in: San Francisco, CA & Tel Aviv, Israel Hundreds of paying customers using WalkMe from a wide range of industries and verticals Backed By Mangrove Partners, Gemini Ventures & Giza Ventures.

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The W orld’s F irst I nteractive Online Guidance S ystem

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  1. The World’s First Interactive Online Guidance System

  2. About WalkMe • 50 employees in: San Francisco, CA & Tel Aviv, Israel • Hundreds of paying customers using WalkMe from a wide range of industries and verticals • Backed By Mangrove Partners, Gemini Ventures & Giza Ventures

  3. WalkMe for LivePerson Demo Download video to see planned demo: http://walkme.external.s3.amazonaws.com/Shmul/LPNewWithSound3.mp4

  4. Engaging the Connected Customer • Agents view of WalkMetechnology Agent can view the walk-thru progress (what the visitor is doing step by step)

  5. Engaging the Connected Customer • Visitors view of WalkMetechnology

  6. WalkMe Making Self-Service Trivial End Users • More friendly and short service experience LP Agents • Powerful and effective tool to resolve help requests* • Lower training cost Customers • Measurable increase in End Users self tasking • More effective LP agents • Increase the number of assists per rep • Reduce training cost • Increase first contact resolution rate • Enable support in multi-language* LivePerson • Key differentiator • Churn reduction • * regardless of the support agents proficient language

  7. WalkMeas complementing solution for LivePerson WalkMe makes self-service Trivial LivePerson creates personal & meaningful connection with the end users Two complementing solutions & a key differentiator

  8. WalkMe Analytics & Goals With analytics per walk-thru and per step You can measure WalkMe’s usage and impact on the business goals

  9. WalkMe available for LP Chat and LP LiveEngage How WalkMe fits in the LP puzzle

  10. WalkMeSimple Implementation Create and Publish Walk-Thrus using WalkMe Editor Step 1 out of 4 No change in the customer website is required! Step 2 out of 4 Simple LivePerson Admin Console configuration using XML file Step 3 out of 4 SaaS& Self-hosted options available Step 4 out of 4

  11. Connected Customer Lifecycle

  12. Technical Features for Generic WalkMe Product

  13. Thank You ! Info@walkme.com 1-855-492-5563

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