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e- Government as customer

e- Government as customer. Mait Heidelberg Ministry of Economic Affairs and Communications mait@mkm.ee. Some milestones. 1993 - government web page 1995 - first public sector database in internet 1998 – state portal www.riik.ee 2001 – x-road 2002 – PKI, ID-card

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e- Government as customer

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  1. e-Government as customer Mait Heidelberg Ministry of Economic Affairs and Communications mait@mkm.ee

  2. Some milestones • 1993 - government web page • 1995 - first public sector database in internet • 1998 – state portal www.riik.ee • 2001 – x-road • 2002 – PKI, ID-card • 2002 – www.eesti.ee portal • 2005 – i-voting

  3. Background (I) • Small country • Having all institutions and complexities as “normal” state • Small public sector – IT is the key for administration to survive

  4. Background (II) - build-up of state Government and constitutional institutions Ministries Agencies County governments Local governments

  5. Corporate Management Function 1 Function 2 Function 3 Function 4 Function 5 Process 1 Process 2 Process 3 Process 4

  6. 3 slides from 2001

  7. Complexity transformations 1.

  8. Complexity transformations 2.

  9. Complexity transformations 3.

  10. Essential components needed for smooth electronic service provisioning • Some common tools and principles for identification, authorisation and security. • Some common understanding and practices for interoperability

  11. X-road • In narrow sense – middleware solution for services connecting different databases and identified users. • In wider sense – common de facto agreement for interoperable and secure services in (but not limited to) public sector.

  12. T SS – security server AS – adapterserver IS of the Tax Board services Popula-tion Register services Vehicle Register services … Other IS x 5 Banks a) authenti-fication b) pay-ments c) services X-Road sertification center National Databases Register (IHA) HELPDESK Monitoring Main server II (Elion) AS AS AS AS AS AS Main server I SS SS SS SS SS SS X-ROAD - Internet Public Portal Institutional view of the StateThematic view of the State http://www.riik.eehttp://www.eesti.ee ID-Card Sertification Center SS AS KIT (Citizen’s portal) Private portal (subject and his/her rights identified) EIT (Business’ portal) AIT (Civil Servant’s portal) State databases/information systems Banks X-Road center Sertification Center Tools centrally developed by the State, i.e. the State Portal

  13. ,but…

  14. Some data about e-Gov users • 61% of population uses Internet at least once a week • 75% of Internet users have used e-Gov services • … but • 75% have no idea what e-services must be further developed • 19% are happy with current situation • 6% have some ideas for future needs

  15. Public satisfaction with e-Gov services

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