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Ensuring Scrutiny makes a difference

he. Ensuring Scrutiny makes a difference. Shirley Gibson and Stina Foxford Value Improvement Panel (VIP) - October 2014 www.helenahomes.co.uk scrutiny@helenapartnerships.co.uk. The Value Improvement Panel Why scrutiny, why us, and why now?. Stock transfer association since 2002

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Ensuring Scrutiny makes a difference

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  1. he Ensuring Scrutiny makes a difference Shirley Gibson and Stina Foxford Value Improvement Panel (VIP) - October 2014 www.helenahomes.co.uk scrutiny@helenapartnerships.co.uk

  2. The Value Improvement Panel Why scrutiny, why us, and why now?

  3. Stock transfer association since 2002 • Based in St Helens, Merseyside • Manage around 13000 homes Who are Helena?

  4. ‘Helena needs our local knowledge and our insight into how things work, and together we are making things better’ Jennie Williams – Chair, Value Improvement Panel

  5. Links to Governance Sources of Evidence

  6. Delivering Change for the Better Building Blocks Intelligent Scrutiny Targeted Support Clear TOR Make a Difference Robust Processes Link to Governance Strong Foundations Build on Strong Teams

  7. Building Blocks Strong Foundations • Independent Beginnings • Trust • Positive relationships • Mutual respect • Distinct boundaries

  8. Building Blocks Position to make a difference • Customer mandate • Decisions based on evidence • Backed and resourced by Helena • Call managers to account

  9. Building Blocks Robust Processes Gather Evidence VIP Review Report to TCC

  10. Building Blocks Clear terms of reference • Managers protocol • Distinct roles of VIP and TCC • Need for dispute resolution? • Relationship with Board is comfortable but not cosy

  11. Building Blocks Intelligent scrutiny • Meeting the priorities of tenants • Planning day • Customer led performance priorities (KPIs)

  12. Building Blocks Targeted support • Help, but not direct control • Everything to hand • Use officers as consultants

  13. Building Blocks Effective Communication • How we do it • Listening & acting • Letting people know that they make a difference • Celebrate success

  14. In Summary • Knowing what you want to achieve and where you fit in • Knowing how to get there • Knowing that you have actually got there! • Knowing where you want to go next • Knowing all of this can help you to build your own house

  15. Any questions? www.helenahomes.co.uk scrutiny@helenapartnerships.co.uk

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