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Certification Body Scorecard Process Database Committee Report

Certification Body Scorecard Process Database Committee Report. R. Darrell Taylor July 17, 2012. The Process. AB Audit Process. SCORECARD. OP Assessors Audit Process. JANUARY. OASIS Data Analysis. Complaints. Certification Body Statistical Assessment Model. Feedback - 3 Criteria.

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Certification Body Scorecard Process Database Committee Report

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  1. Certification Body Scorecard ProcessDatabase Committee Report R. Darrell Taylor July 17, 2012 RMC Meeting Minneapolis, MN 17 – 18 July 2012

  2. The Process AB Audit Process SCORECARD OP Assessors Audit Process JANUARY OASIS Data Analysis Complaints

  3. Certification Body Statistical Assessment Model Feedback - 3 Criteria OASIS Results - 3 Criteria Performance Metrics - 6 ICOP Audits - 8 Criteria

  4. CB Name: XXX -2011 AB Additional Comments

  5. ICOP Audits • Number of Audits (This will change with AS9104/1) • Number of Majors-Statistical Curve (normalize) • Number of Minors-Statistical Curve (normalize) • Ratio of total nonconformities to audits (SC) • Ratio of Minors (SC) • Ratio of Majors (SC) • Minors Outside of audits (Threshold) • Majors Outside of Audits (Threshold) Combine Combine

  6. Performance Metrics • Negative Shift (Total Ratio) >1 SD • Escalated NC’s (Threshold) (possible combo) • Customer Complaints (Threshold) • Suspension (TWO YEAR HIT) • Negative Shift in violations (Customer) (TH) • Risk (Subjective Analysis)

  7. OASIS Metrics • Ratio Minors to Audits (SC) • Ratio of Majors to Audits (SC) • Ratio of Total to Audits (SC) NOTE: Investigating normalization with audit hours

  8. Feedback Management Metrics • CLOSED (Average Age) (SC) • OPEN (Average Age) (SC) • Greater than 1 Year (TH) NOTE: Investigating impact of change in closure rule

  9. Threshold Violations • RMC & ANAB need to research • >6 • ANAB to report to RMC • 4-5 • ANAB to investigate • 2-3 • No Action • <2

  10. Corrective Action - SYSTEM 8 D

  11. Questions???

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