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Verbal Communication

Verbal Communication. Language and Perception Language and Meaning Language and Culture Characteristics of Language Skills for More Effective Use of Language. Language has Power!. Quick Definitions.

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Verbal Communication

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  1. Verbal Communication Language and Perception Language and Meaning Language and Culture Characteristics of Language Skills for More Effective Use of Language

  2. Language has Power!

  3. Quick Definitions • Language- a system of words, sounds, and gestures common to a group of people used to communicate messages • Speech Community- a group of people who share a common language • Words- arbitrary chosen symbols used to name things • Grammar- the set of rules by which words are put together to structure messages

  4. Language and Perception • English Verb Tenses- Past, Present and Future • We perceive the world in these same terms, thus language leads to our perception. • Language shapes how people think and perceive (Sapir-Whorf hypothesis)

  5. Language and Meaning • Who feels that Words determine Meaning?

  6. I.A. Richards’ Notion • “Words do not have meaning, people have meaning”

  7. Meanings that People Give Words • Denotative Meaning- Literal Meaning of a Word. “Dictionary Definition” • Connotative Meaning- Personal, Subjective reaction to a word based on your frame of reference of experiences.

  8. Example • Word- Cat • Denotative Meaning- a small domesticated carnivore bred in a number of varieties • Connotative Meaning- Cute, cuddly, loveable, fun or stinky, mean, dirty, ugly.

  9. Cultural Differences • Low-Context Cultures (Explicit) - meaning is embedded mainly in the messages transmitted and is presented directly • High-Context Cultures (Implicit) – meaning is interpreted based on the physical, social, and relational context Example-

  10. Characteristics of Language • Language is Ambiguous and Arbitrary • Language varies in Abstraction • Language changes over time

  11. New Skills • Use Specific Language (concrete and precise words) • Adapt Language to Listener (jargon and slang) • Date Information • Practice Communication Accommodation (convergence and divergence) • Demonstrate Linguistic Sensitivity

  12. Try this One! • Using “I” statements: • Avoid using “you”, it is an evaluative statement that creates defensiveness by assessing blame. It indicates an unwillingness to accept responsibility. • Use “I”. It is a descriptive statement that creates a supportive climate and demonstrates a willingness to accept responsibility.

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