1 / 16

Non-Verbal Communication

Non-Verbal Communication. Instructor Development. Does yours look like this?. Objectives. The Communication Process Characteristics Verbal & Non-Verbal Delivery Barriers Listening. Sender Sends The Message. Receiver Acknowledges Receipt. The Communication Process. Channel. Messages.

eagan-holden
Download Presentation

Non-Verbal Communication

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Non-Verbal Communication Instructor Development

  2. Does yours look like this?

  3. Objectives • The Communication Process • Characteristics • Verbal & Non-Verbal • Delivery • Barriers • Listening

  4. Sender Sends The Message Receiver Acknowledges Receipt The Communication Process Channel

  5. Messages • I’m a Game Warden, and you’re busted! • In order to keep from blowing your boat up, the following directions …

  6. Examples of Channels Telephone Lines Faces Written Materials Computers

  7. Characteristics of a Sender • Voice Control • Volume • Body Language • Rate • Force

  8. Barriers to Communication • Lack of Experience • Words • Jargon or too technical • Vocal Elements • Facial Expressions • Mannerisms • Physical • Noise Factors

  9. Can You Read This? M R D U C K S M R N O T D U C K S O S A R C M W A N G S W I L B M R D U C K S

  10. Overcoming Barriers • Right Flow of Info • Encourage feedback • K.I.S.S. • Listen Actively • Practice

  11. Non-Verbal Communication • Variation in voice • Laughter • Facial expressions • Body movement

  12. Effective Delivery • Force or Volume • Pitch or Tone • Voice Quality • Timing or Speed

  13. “ I never said he hit that dock.” How you say it …………..

  14. What about diction? • Select words with care. • Use vivid, colorful words. • Use appropriate language.

  15. Eye Contact Friendly Intermittent Gazes Look at each person Build Rapport

  16. Gestures • Emphasize a point • Illustrate a concept • No wild gestures • No finger pointing

More Related