1 / 8

Service Management Status 102 th ACCU Meeting

Service Management Status 102 th ACCU Meeting. 04 December 2013 . Agenda. Service Level Report and Miscellaneous News Hotel reservation system overview (Presentation by software specialists) The CERN Library. Service Reporting. Reminder: we have Service Portal (single point of contact)

gina
Download Presentation

Service Management Status 102 th ACCU Meeting

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Service Management Status102thACCU Meeting 04 December 2013

  2. Agenda • Service Level Report and Miscellaneous News • Hotel reservation system overview(Presentation by software specialists) • The CERN Library

  3. Service Reporting • Reminder: we have • Service Portal (single point of contact) • Service Status Board (news and information on service changes and interruptions planned and unplanned) • Feedback(is actively followed up) • Complaints process(no complaints received during last period)

  4. Service Reporting • > 180000 requests and incidents processed to date in 2013 • Backlog (snapshot of work that remains to be done) stable/improving • ~4000 tickets resolved per week, with backlog of ~5000

  5. Soft mobility update • Bicycle path meyrin-prevessin: no news, ‘Workshouldstart in 2014 withhope to finish later in the year, but depending on the available budget of the local authorities.’ • Bicycle entrance close to the Swiss/French customs : no news,‘CERN has prepared all technical solutions and CERN would be ready to start construction but discussions with the Swiss and French authorities are difficult. No time estimate can be given..’ • New bicycle entrances Prevessin site : • One new entrance planned soonfor people and bicycles (equal to the one at entrance C) close to building 864, « route du Maroc». Plusses: proximity to Prévessin, its cycling paths and the bus stop of the TPG line “O • Second new entrance considered for ‘later’A third entrance for people and bicycles close to ‘dechetterie’ is also considered, but not budgeted (so no date as yet).

  6. TPGsome minor changes next week http://www.tpg.ch/web/10162/540 And tram 18 continues to Carouge as of mid 2014

  7. Heating startup

  8. Many thanks for your attention!

More Related