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Therapeutic Communication

Therapeutic Communication. Review outline in notes. The nurse must be aware of the therapeutic or nontherapeutic value of the communication techniques used with the patient — they are the “tools” of psychosocial intervention. Communication. 7% of communication is verbal.

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Therapeutic Communication

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  1. Therapeutic Communication Review outline in notes

  2. The nurse must be aware of the therapeutic or nontherapeutic value of the communication techniques used with the patient—they are the “tools” of psychosocial intervention.

  3. Communication • 7% of communication is verbal. • 38% of communication is vocal cues; cadence, volume and tone. • 55% of communication is body language.

  4. Nonverbal Communication Components of Nonverbal Communication • Physical appearance and dress • Body movement and posture • Touch • Facial expressions • Eye behavior • Vocal cues or paralanguage

  5. Active Listening • To listen actively is to be attentive to what client is saying, both verbally and nonverbally. • Several nonverbal behaviors have been designed as facilitative skills for attentive listening. • S – Sit squarely facing the patient. • O – Observe an open posture. • L – Lean forward toward the patient. • E – Establish eye contact. • R – Relax.

  6. Feedback • Feedback is useful when it • is descriptive rather than evaluative and focused on the behavior rather than on the patient • is specific rather than general • is directed toward behavior that the patient has the capacity to modify • imparts information rather than offers advice • is well timed

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