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Howto/firstfridays

Howto.gov/firstfridays. Survey of Federal Government UX Practices. Conducted by: Jonathan Rubin DigitalGov User Experience Program (GSA) Jean Fox Bureau of Labor Statistics (DOL ) July 10, 2013. GSA’s Digital Services for Agencies. DigitalGov UX program.

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Howto/firstfridays

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  1. Howto.gov/firstfridays Survey of Federal Government UX Practices Conducted by: Jonathan Rubin DigitalGov User Experience Program (GSA) Jean Fox Bureau of Labor Statistics (DOL) July 10, 2013

  2. GSA’s Digital Services for Agencies

  3. DigitalGov UX program • Training in User-Centered Design • Demonstration User Tests • Awareness • Community of practice

  4. Survey Monkey with 65 respondents 100% Cabinet agencies Co-created with Jean Fox Not scientific or representative Goal: Audience research Develop web-based and in-person training Share aggregate in presentations, etc. Our Survey of UX Activities Howto.gov/firstfridays

  5. Agency (but anonymous) About you – title, UX education, team size How widespread is UX Challenges to implementing UX Resources Types of UCD methods What would help? What we asked Howto.gov/firstfridays

  6. Average team: 2 PT and 2 FT Wide range of UX methods being used #1 surveys, #2 style guide, #3 tests Thirst for training, many self-taught 91% doing UX on websites, ⅓ mobile Using respected tools (20% eyetracking!) Future: More testing, services Some agencies have UX institutionalized Good news Howto.gov/firstfridays

  7. Awareness: “Refusing to believe the results of usability tests because they are painful.” “We are spending hundreds of thousands of dollars without one usability test. Web staff understand the need, but no one is listening.” Facilities “No facilities” / “Our lab is about 15 years young” – facilities Challenges / Lack of… Howto.gov/firstfridays

  8. Resources “Very old models are used for interaction” “Army of one” Training “Figure it out as we go along” Standards / Best Practices “Applying standard best practices can be challenging… many offices and components have different processes and standards.” Challenges / Lack of…

  9. # UX staff Howto.gov/firstfridays

  10. Howto.gov/firstfridays Howto.gov/firstfridays

  11. Howto.gov/firstfridays Howto.gov/firstfridays

  12. Howto.gov/firstfridays Howto.gov/firstfridays

  13. % Who “Often” or “Always” use these Howto.gov/firstfridays Howto.gov/firstfridays

  14. % Who “Never” use these methods Howto.gov/firstfridays Howto.gov/firstfridays

  15. Asked about UX methods Top 3: Surveys, Style guide, Tests Bottom 3: Affinity diagrams Eyetracking, First Click 10% never a usability test – bad? 16% never a survey Task analysis - 8.5% always, 55% sometimes Howto.gov/firstfridays

  16. Training Needs “UX Training classes - webinars aren't enough” “Software” - Morae, Surveys, CrazyEgg “Any and all” “Be more aware of findings” “How to get buy-in from higher ups“ Methods: First-Click Testing, Style Guides, Card Sorts, Surveys, Task analysis

  17. Plans for the future Asked about future plans: Howto.gov/firstfridays Howto.gov/firstfridays

  18. Biggest obstacle to using UX? Howto.gov/firstfridays Howto.gov/firstfridays

  19. Which do you have? (check all) Howto.gov/firstfridays Howto.gov/firstfridays

  20. Resources - staff and metrics software Awareness – Managers not sold on UX Training - Staff and Manager Standards / Best Practices Testing facilities Summary: Challenges Howto.gov/firstfridays

  21. DigitalGov User Experience Program Jonathan Rubin Jonathan.rubin@gsa.gov

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