1 / 22

How eGovernment enhances and supports administrative simplification - The Portuguese Agenda -

How eGovernment enhances and supports administrative simplification - The Portuguese Agenda -. Better Regulation Seminar New Delhi, 3 th December 2009. What does the citizen wants from the Public Administration?. - That it interacts the least with me.

giolla
Download Presentation

How eGovernment enhances and supports administrative simplification - The Portuguese Agenda -

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. How eGovernment enhances and supports administrative simplification - The Portuguese Agenda - BetterRegulationSeminar New Delhi, 3th December 2009

  2. What does the citizen wants from the Public Administration? - That it interacts the least with me - That it gives me the same answer no matter where I go - The Public Administration is the institution that less contributes for my happiness • Knowledge sharing • On the spot • User focus services • Secure information exchanging - The Public Administration is slow answering to the challenges of a complex society

  3. The Portuguese Strategy for eGov Placing the Citizen in the Centre of a Modern and Changed Public Administration

  4. Modernising public services: our strategy PUBLIC SERVICES TODAY Vertical; hierarchical; inflexible The supply’s logic: services divided into silos Difficult access to services Government knows everything The same service for everyone • PUBLIC SERVICES TOMORROW • Transversal; shared; connected • The demand’s logic: integrated services • Services on real time 24/7 • The citizen also knows and is co-producer • Custom-made service

  5. Portuguese EGov Drivers Driver 1: A “2 in 1” Program Driver 2: A Multichannel Approach Driver 3: Electronic Identification Driver 4: Interoperability Platform

  6. Driver 1: a “2 in 1” Program Egov and cutting red tape Objective : change ongoing processes and procedures, which place a disproportionate burden on citizens and businesses, based on a previous assessment of its impact • Link “Administrative Simplification ” + “eGov” • Eliminate duplicated demand • Transparency and predictablility • Proportionally to risk

  7. Some examples within a company life cicle Driver 1: a “2 in 1” Program Egovandcuttingred tape StartUpGrowingDissolution

  8. Startup On the Spot Firm A new system for creating companies, that allows firms – private limited companies, partnerships or PLC – to be set up at a single contact point and in less than one hour, without filling any application form Up to September nearly 80.000 on the spot firms were established, which represents 69% of the companies created during the same period, with a standard constitution time of 32 minutes.

  9. Startup Simplification of Local authority building permits A simplified system for local authorities to issue building permits. In certain circumstances this new regime will give out of the need for the architectural design to be assessed and licensed, or for work to the inside of buildings to be notified to the authorities in advance.

  10. Startup • Industrial facilities licensing regime • Simplified licensing regime based on a new online application tool that supports industrial licensing procedures. • It allows: • simulation of the request • delivering of information required to begin the licensing process • monitoring of its progress.

  11. Driver 1: a “2 in 1” Program Egovandcuttingred tape Simplex: main characteristics • Strategy: top down + bottom up • Composition: transversal and sectoral measures • Participation: public consultation, Ideia.Simplex. • Assessment: measurement and evaluation of results • Accountability: control by the Council of Ministers • Transparency: regular public reports

  12. Driver 2: A Multichannel Approach Integrate other channels Licensing procedure for Hunters Renew and pay license to hunt via the ATM Network Winners of the 2009 European eGovernment Awards

  13. 820 services from 130 public and private bodies More than 300.000 registered users Average of 3 millions page views/m: Information services Certificates Income tax declaration Changing address Since February 2005 it has offered SMS-based services Driver 2: A Multichannel Approach The WEB Channel: Citizen's PORTAL

  14. Driver 2: A Multichannel Approach The WEB Channel: Business PORTAL • The business Portal provides informational and transactional services covering the business lifecycle: • Starting a business • Managing business activities • Expanding a business • Closing or Selling a business 450 services from 78 public bodies 14 http://www.portaldaempresa.pt/

  15. Driver 2: A Multichannel Approach New model for public services delivery Walking inside of a Citizen’s Shop_2G 15

  16. Driver 2: A Multichannel Approach Integrated one stop shop services One-stop House” Service Allows citizens to complete at a single counter all the procedures related to the purchase or sale of their home Paying the taxes; drafting and signing the contract; seeking for municipal tax exemption; registering the property with all the relevant authorities

  17. Driver 3: Electronic Identification A driver to develop eGov solutions Citizen Card Project It is a physical document that allows the visual identification of a citizen and it is also a digital document that allows the citizen to identify himself/herself and to electronically sign documents. • It replaces 5 ID Cards: • National Identity Card • Tax Card • Social Security Card • Voters Card • Health Care Card

  18. Driver 3: Electronic Identification A driver to develop eGov solutions • More interactive services on line for citizens and business • Public services (some examples) • Start up a business on the on-line Business Portal • Change address • Apply for industrial licensing • Complaint to authorities • Buy and Sell a car • University applications • Unemployment benefits request

  19. Driver 3: Electronic Identification A driver to develop eGov solutions • Administrative efficiency: • - Workflow dematerialization through electronic signature (municipalities, National Tourism office) • Public servants authentication in the Portal • Sign up documents

  20. Driver 4: Interoperability Platform Technological foundation for standardization and sharing of resources What is it?: It is a service oriented central platform based on open standards. Objectives Provide a shared tool for public administration to interconnect the different information systems and deploy multichannel electronic services.

  21. IS Personalization Driver 4: Interoperability Platform Technological foundation for standardization and sharing of resources Citizen Card I lost my wallet counter • Some figures: • 9 public services already use this plataform • More than 70M messages already exchanged

  22. How to use eGov and Administrative simplification to react to crisis Better Regulation Seminar New Delhi, 3th December 2009

More Related