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GA4E @ USC

GA4E @ USC. Asbed Bedrossian Director of Enterprise Applications and Operations USC Information Technology Services. USC’s Current Offering. Around 32,000 student accounts Sun Messaging Server 75MB Student email quotas USC email gateway with antiSpam/antiVirus

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GA4E @ USC

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  1. GA4E @ USC Asbed Bedrossian Director of Enterprise Applications and Operations USC Information Technology Services

  2. USC’s Current Offering • Around 32,000 student accounts • Sun Messaging Server • 75MB Student email quotas • USC email gateway with antiSpam/antiVirus • 6 millions emails a day, 90% spam • No enterprise calendaring solution • Approximately 4 years old • Major complaints • Webmail interface • 75MB quotas ($$$s) • No Calendaring

  3. Why move students to GA4E? • 2GB email quota • Ease of use • Powerful, web-based communication and collaboration tools • Large chunk of students already use Gmail • Continuous development and rollout of new tools • Ease of integration into current infrastructure • Cost: $0

  4. Initiative and Timeline • CTO of Technology Enhanced Learning (TEL) contacts Google in January ‘07 • Google presents at USC, February ‘07 • CIO and CTO TEL made a presentation to the university board of trustees and the president in June 2007 • Two pilot projects are initiated: • The USC Gould school of law • The Viterbi school of engineering • Pilots deemed success, put into production in August • Central IT tasked to bring service to all students in Spring ‘08 semester • No current plans to change Faculty and Staff email service at this point

  5. Institutional Considerations • Privacy and Compliance • Confidentiality • Population scope • Applications in the service • Integration into the USC IT infrastructure

  6. Privacy and Compliance • FERPA • Ensure student protected data remains protected • USC is willing to share the minimum amount of protected data required to enable a mission application, with proper NDAs in place. • Google Fully Executed Education Application Agreement for the Google domain: usc.edu • The lawyers have signed off on the FEEAPP agreement • The Registrar has signed off on the USC requirements for Phase 1.

  7. Confidentiality • Honor request to prevent public listings: • Online student directory • Commencement book • Etc. • No “Do Not List” flag in GA4E • Must inform student during Opt-in

  8. Population Scope • “Students” • Any USC member registered for a class

  9. Apps in the GA4E Service • Webmail • No POP, no IMAP • Calendaring • Spreadsheets, Document

  10. Integration • Email routing • Through the USC email gateway • USC’s Persistent ID for GA4E • Alternate “friendly” email address • Single sign-on • Shibboleth 2 • Helpdesk workflow

  11. Shibboleth @ USC • Uses USC’s Enterprise LDAP directory (the Global Directory Service (GDS)) as its Attribute Authority • Logins use the USCNetID • Name based identifiers for members e.g. jtkirk @usc.edu • Initials based for non-members: e.g. jtk_123 • No recycling • Alternate “friendly” email addresses: James.T.Kirk • And much much more…

  12. GA4E @ USC • Opt-in application - maybe a button in myUSC • Shibbolized login • Will inform student that USC will share with Google: • Their full name (“James Kirk”) • Their alternate “friendly” email address (James.T.Kirk) • Will inform student that “Do Not List” is not observed inside the new service. • Student must click “I Accept”

  13. GA4E @ USC (cont’d) • Upon acceptance, the Opt-in application will: • Create the alternate address named account in Google’s usc.edu domain (James.T.Kirk) • Create the uscGoogleID attribute in the student’s GDS record. The value is the alternate email address. • Instruct the student how to set their USC webmail forwarding to their GA4E email. (James.T.Kirk@gmail.usc.edu)

  14. Future Enhancements • Layered Calendar content • More applications • Migration of account affiliation to Alumni • More “sub” domains • Alumni.usc.edu • Etc.

  15. Q & A Asbed Bedrossian <asbed@usc.edu>

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