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App-V : The Case of..... Featuring The App-V Sequencer

Session Objectives. Session ObjectivesReview Common Issues that PFE and the GTSC have investigated and worked with customers to resolve.Identify common troubleshooting techniques for the most application issues with the App-V sequencer.Key Take Aways Attendees take away steps and methods to reso

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App-V : The Case of..... Featuring The App-V Sequencer

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    2. Justin Zarb Senior Premier Field Engineer Microsoft http://appvguy.com http://blogs.technet.com/virtualworld App-V : The Case of..... Featuring "The App-V Sequencer"

    3. Session Objectives Session Objectives Review Common Issues that PFE and the GTSC have investigated and worked with customers to resolve. Identify common troubleshooting techniques for the most application issues with the App-V sequencer. Key Take Aways Attendees take away steps and methods to resolve specific application issues from the field, the root cause and resolution.

    4. Some Topics from Customer Issues Basic Knowledge Missing Files and Unsupported Subsystems Interaction With Processes Application Compatibility Merge and Override File/Registry Dynamic Suite Composition

    5. Almost Every App Can be Sequenced

    6. The Discovery! Understand your Applications Understand Windows Understand your Sequencer

    7. Netmon 101 The Case of the Missing File & Subsystem

    8. The Case of the Missing File & Subsystem Issue When starting Netmon an error dialogue box occurs and the application cannot be used

    9. Process Monitor App-V Integration procmon /ExternalCapture /NoConnect /BackingFile install.pml

    10. Investigation Procmon Trace inside VE Procmon Trace of Installation Compare Outputs and Identify Potential Issues

    11. Missing Files Demo

    12. Sequencing Process Exclusion Items

    13. Sequencer Exclusion Items Demo

    14. The Case of the Missing File & Subsystem Subsystems App-V does not support Drivers COM+ COM DLL Surrogates Boot Time Services Netmon adds a Network Filter Driver Windows Drivers install to %Windir%\System32\drivers All apps that register a driver (basically a kernel-mode DLL or most of the time a *.SYS file) register it in HKLM\System\CurrentControlSet\Services.

    15. Unsupported Subsystems Demo

    16. PuTTY Conflicting Process The case of the missing PuTTY Web Link

    17. The case of the missing Putty Web application Issue When trying to launch the putty web component the applications looks to start then immediately shuts down.

    18. OS Interaction Demo

    19. Interaction Between Virtual and Native Apps Example Launch of PuTTY website URL launches and exits on client Existing IE process does not have access to Q: drive Detection Procmon analysis Repair Modify OSD to launch separate IE process

    20. Putty Website Shortcut Original OSD <CODEBASE HREF="FILE://C:\PUTTY\PUTTY_2.sft" GUID="36C0C5C3-D0BD-4C1E-A918-2684BBD5963B" PARAMETERS="" FILENAME="%SFT_MNT%\PTTY\website.url" SYSGUARDFILE="PTTY\osguard.cp" SIZE="3575538"/> Modified OSD <CODEBASE HREF="FILE://C:\PUTTY\PUTTY_2.sft" GUID="36C0C5C3-D0BD-4C1E-A918-2684BBD5963B" PARAMETERS="%SFT_MNT%\PTTY\website.url" FILENAME="%PROGRAMFILES%\Internet Explorer\iexplore.exe" SYSGUARDFILE="PTTY\osguard.cp" SIZE="3575538"/>

    21. The Case of the Application Compatibility

    22. The Case of the Application Compatibility Issue Application sequenced on XP is delivered to Windows 7 with functional issues App-V is an App-to-App Isolation technology App-V is not an Application Compatability Technology

    23. OS Compatibility Trading Floor Demo

    24. Application Compatibility Toolkit 5.6 Mitigation of AppCompat Issue Deployment of Shim (sdb) to client operating system App-V package utilises Shim and mitigates issue

    25. The Case of the conflicting Java

    26. The Case of the conflicting Java Issue Latest version of Java is installed on the base operating system. When delivering a package where java is sequenced, the package uses the incorrect version or does not work at all.

    27. Procmon Analysis

    29. Sequencing Process Virtual View Example

    30. HKCU\Software\Classes\CLSID (non-virtualised) HKCU\Software\Classes\CLSID (Virtualised)

    31. Sequencing Solution Configure a sequencing virtual machine that does not have (or ever had) any version of the JRE installed Add the registry keys for the version or versions installed on your client machines During sequencing, delete those keys added in the previous step and create dummy entries for other keys and folders you want to fully virtualise Install the older version of the JRE

    32. Java in Virtual Environment Java Local

    33. Word Fails to Launch The Case of the missing short name -Dynamic Suite Composition (DSC)

    34. Word Fails to Launch DSC Scenario

    35. Word Fails to Launch Launches on Sequencer Fails to launch on App-V Client

    36. Procmon Analysis

    37. Procmon Analysis

    38. Word Fails to Launch Creating the virtual environment

    39. Word Fails to Launch Workaround Update HKCR\CLSID\{46D1D082-1C4A-11D4-B46D-0060089D5D78}\InProcServer32\(Default) With %CSIDL_PROGRAM_FILES_COMMON%\Imagic Shared\WordControlDeu.dll

    40. DSC Examples App fails to launch Detection Procmon analysis Repair Remove short path names from secondary packages

    41. The Case of the missing environments :Dynamic Suite Composition (DSC)

    42. The Case of the Dynamic Suite Composition Issue Customer has sequenced a primary applications and secondary application, but when combined produce inaccurate results Use of Dynamic Suite Composition tool to add a secondary application to primary Application did not start up successfully on App-V Client Plug in and Primary application works fine locally installed and on the sequencer

    46. Session Objectives Session Objectives Review Common Issues that PFE and the GTSC have investigated and worked with customers to resolve. Identify common troubleshooting techniques for the most application issues with the App-V sequencer. Key Take Aways Attendees take away steps and methods to resolve specific application issues from the field, the root cause and resolution.

    47. Question and Answers

    49. Appendix

    50. The Case of the User vs Global FTAs

    51. The Case of the User vs Global FTAs Issue Sequenced application for a digital viewer. When the application is delivered using the full infrastructure the application does not start correctly but loops.

    52. Understanding Your Application Demo

    53. Noticed that delivery to a user and delivery to a computer object offered differing results Targeted FTAs handling Looked at the standard application installer Reviewed this was by design with the application

    54. User FTA Global FTA

    55. Application had same issue when locally installed and FTAs stored under Users FTAs. Delivery of FTAs removed from App-V FTAs delivered via Group Policy Preferences

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