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Departmental Program Review completed December 2011

Departmental Program Review completed December 2011. Internal Review. Council for the Advancement of Standards in Higher Education (CAS) Internal Review – 5 staff Intense examination of the entire Housing System

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Departmental Program Review completed December 2011

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  1. DepartmentalProgram Reviewcompleted December 2011

  2. Internal Review • Council for the Advancement of Standards in Higher Education (CAS) • Internal Review – 5 staff • Intense examination of the entire Housing System • Prepared a report, scored evaluation and supporting documents for the External Review team http://uwf.edu/housing/cas/

  3. EXTERNAL REVIEW • Norb Dunkel, Associate VP for Student Affairs and Director of Housing, University Florida • Faculty, staff and students from UWF • November 13 -15, 2011 • Focus groups with residents • Meetings with staff from all areas of Housing, including professional and student staff • Met with staff from UWF Foundation and UWF ITS • Met university personnel who work with our Living and Learning Communities, Delphi and Oracle • Complete Facilities Tour

  4. Observations • Master Planning has been exceptional • Written using industry standards of proven occupancy demand as determined by institutional enrollment projections and planning • Outstanding Facilities Operations • Delphi LLC is intentional and well grounded; a model for LLCs • HRL Desktop has an excellent collaboration with UWF ITS to provide technology services to resident students • HRL possesses a strong, functional working relationship with UWF Foundation and is able to provide optimal financial documents for setting priorities and decision making • HRL staff is competent, well trained and dedicated to the success of the Housing program

  5. Recommendations • Staffing additions to adequately support system growth • IT /Web Design, FT Hall Directors for established Living/Learning Communities/Maintenance and other support staff • Implement wireless technology in all residential areas • HRL must engage with new DSO related to Housing construction projects • Increase stakeholder involvement in HRL construction projects (student residents and Housing maintenance staff) • Assessment of specific internal policies and procedures • keys, workflow processes • Review duty protocols for RA staff and begin using Hall specific duty phones

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