Top Transformational Leaders to Watch

1. August 2024 www.globalbizoutlook.com Unveiling Inspiring Stories Top Transformational Leaders to Watch Karl Friesenbichler

4. Unveiling Inspiring Stories Biz's Masthead Sugandha Sharma Managing Editor Zoey Taylor Senior Editor Sonia Saroaj Sr. Analyst & Business Development Alex Costa Designer Daryl Rodriguez Distributor Drop us a line on : info@globalbizoutlook.com Subscription : www.globalbizoutlook.com Along with our print magazine, we also publish articles, List & Lead, Reports, and other pertinent industry news on our website. Remember to follow the same since we at Global Biz Outlook look forward to getting to know our readers. So, Let's connect on the web! © 2024 Global Biz Outlook, All Rights Reserved. Without the prior consent of Connect us on Global Biz Outlook, the content, information, and images used in this publication may not be duplicated or transmitted in any way, whether electronically, mechanically, photocopying, recording, or otherwise. The exclusive owner of the reprinting rights is Global Biz Outlook.

5. Editor’s Note L Exceptional Leaders Inspire Others to Grow and Transform ike empires, companies can rise and fall over time. But some endure for millennia, growing tremendously during their reign, and the key to their success lies in their leadership. Transformational leaders can inspire and transform their entire team, help others see and believe in a vision, and drive innovation and progress within the organization. Investors, customers, and employees all want to see a strong leader at the helm. While making history in their own special way, many of these transformational leaders have toiled endlessly to organize their ideas and power struggles through the ups and downs of the corporate world. Managing Director, Karl Friesenbichler. He is an accomplished leader who is committed to transforming the company and creating an equal and safe workplace. This issue also features the triumphant journeys of Kristy Guo, Founder/President/Owner of Signature Global Network PTY LTD; Anastasia Kuzmenko, VP of Marketing & Communications at IEC Telecom Group (Dubai, UAE); Peiru Teo, CEO of KeyReply; Dr. K.V.N. Rajesh, an award-winning Azure Cloud Security Expert at CloudThat; Dr. Shuchin Bajaj, the Founder and Director of Ujala Cygnus Healthcare Services. Although the world has changed and the times in which we live have changed, business leaders have persevered in running companies that have left a lasting impression and inspired many others to follow in their footsteps by rising above the obstacles of constant change. We at Global Biz Outlook are grateful for these leaders’ extraordinary journeys and dedicate this issue, “Top Transformational Leaders to Watch,” to them.This magazine’s cover story highlights the inspiring journey of Ferag AG’s APAC We sincerely hope that the interviews, articles and stories in this issue will inspire all our readers and instill in them a passion for achieving excellence. Turn each and every page to discover the secret to success of these transformational leaders who are making a mark with their passion. Come on, let’s get inspired! Managing Editor Sugandha Sharma

6. 08 Cover Story Karl Friesenbichler A Courageous, Purpose-Driven Leader Guiding Others as a Beacon of Light

7. 18 22 32 Anastasia Kuzmenko An Unceasing Seeker of Fresh, Innovative Ideas and Solutions, Relentlessly Exploring and Evolving Dr. K.V.N. Rajesh A Passionate Knowledge-Driven Tech Enthusiast, Making a Real Difference In People's Lives Harikrishna Kundariya Revolutionizing Salesforce with AI Impact, Facts and Insights 36 46 50 Kristy Guo A Passionate Author Setting New Benchmarks in the Corporate, Leadership, and Logistics Industry Peiru Teo Increasing Healthcare Accessibility With AI By Being An Optimistic And Resilient Leader ARTICLES 42 Dr. Shuchin Bajaj A Healthcare Pioneer Leading Healthcare with High Quality and Safety across the Nation 26 56 Editor’s Pick The Next Level of Leadership & Work in the AI Era Exclusive Six ways to launch your next business venture with AI Software-as-a-service A look at the 10 AI sales tools that will transform sales methods in the year 2024

8. Karl Friesenbichler Karl Friesenbichler A Courageous, Purpose-Driven Leader Guiding Others as a Beacon of Light

9. ??????????????????? ????????????????????????????? ??????????????????? ????????

10. L Ferag: A Global Leader The company group is represented by 19 sales and service companies and has references in more than 50 countries. It employs around 650 people, including more than 40 apprentices in its training workshops. eading with kindness and compassion is the key. As a leader, you must not only manage a company, turn a profit, and meet your financial targets, but also inspire and motivate others to perform to the best of their abilities, be mostly want to sell their robots and conveyors instead of finding the perfect customer solution. As someone excited to bring the best solution to these customers, Karl formed dereOida and developed doWarehouse. This path led him to partner with leading intralogistics suppliers, software architects, and consultants. as well as I thought. Everyone and every situation had a lesson I learned and applied to my method and how I work,” says Karl. Solutions for the print industry include high-speed systems for the industrial processing of newspapers and magazines. Innovative conveying and sorting solutions for intralogistics are a consistent and sustainable further development of the processing systems originally developed for print media production. Ferag also specializes in developing total intralogistics for various industries, including e-commerce and 3PL automation. Ferag AG: Offering Innovative Solutions Adapted to The Needs of The Market Ferag AG, founded in 1957, is a global company with its APAC HeadQuarters based in Sydney and its global headquarters in Hinwil/Zurich, Switzerland. It is a Swiss family-owned group and has been the global market leader in conveying and processing systems in the graphical industry for over 65 years. Ferag offers end-to-end solutions, from initial consultancy to system integration, sales, and support. content, and grow within your company,” says Karl Friesenbichler, Australia Managing Director, Head Region of APAC at Ferag. He is a proficient leader focused on shaping the organization and creating an equal and safe work environment. A Glimpse into the Future “Ferag is the one to watch out for. That’s what the market is currently saying to us! Ferag is poised to be a disruptive force in the intralogistics market. Bringing their track record for delivering exceptional customer service for over six decades, together with quality Swiss excellence and innovation, to provide three product areas that can be implemented independently or together for a compelling intralogistics solution. In September 2023, Ferag acquired dereOida and Karl is now Ferag’s Australia Managing Director, Head Region of APAC. This acquisition has positioned Ferag as an integrator and supplier of complete intralogistics solutions. These solutions open up new opportunities for customers who need to adapt to new market conditions while having a one-interface system providing them with information and control. Karl has always been at the forefront of the intralogistics market, hailing from Austria, more specifically Graz, which is a global hot spot for the intralogistics sector. ferag.doWarehouse software and automation solutions are developed in-house in APAC, and implemented by its teams. As a system integrator, consultant, and innovator in the field of intralogistics, Ferag plans, controls, and coordinates complete in-house intralogistics systems. Taking Ferag to new heights: The compelling executive team that propels Ferag APAC to next level growth Empowering the Industry with cutting-edge Services & Solutions Ferag operates in two primary industries: print and intralogistics. “To lead people well you need to understand group dynamics, and listen to your teams. I believe that if you are in a leadership position you are responsible for creating an environment that allows for equality, honesty, and mutual respect. I am committed to ongoingly improving the businesses I’m involved in,” says Karl. Takeaways from hurdles “The biggest hurdle is in your own head. You start to doubt yourself and your mission. I had to silence all those doubts and just follow my goal of creating the best product I could create. And stop looking at what your competition is doing on social media, this can impact you as well,” says Karl. 1. ferag.doWarehouse – a state-of-the-art unified control system offering the functionality of a Warehouse Management System (WMS), Warehouse Control System (WCS), and Warehouse Execution System (WES) in one, ensuring unparalleled ease of hardware connectivity. Unlike other WMS providers, ferag.doWarehouse doesn’t require you to change your processes to fit the software. “The fast-changing consumer behavior. A social media post going viral can change our behavior, not just our purchase behavior but how we define what is acceptable. Society is changing fast and we, as entrepreneurs, need to keep up and constantly adapt to this. Personally, I find it fascinating,” Karl added. Leadership defines success differently for every leader; how did Karl get there? Karl says that education and skills are a toolbox, and your experience is how you use this toolbox. Without the tools, you can have all the experience you want but it’ll be impossible to achieve your goals, and vice versa. 2. Innovator and Manufacturer of exceptionally robust Swiss-engineered equipment – such as Skyfall pouch sorter, conveyor, buffer in one, and Denisort conveyor. The ever-changing challenges in intralogistics have always kept him interested. Karl has realized solutions for large customers such as Natura Cosmeticos in Brazil, Alshaya in the Middle East, Office Depot in Europe, and many more. “It was more of an accident than anything else. I was in the UK for an internship and started playing with how stores send their replenishment orders to warehouses. From this first glimpse into the supply chain, I was hooked. Especially intralogistics, how products move through a warehouse, and why, was always fascinating to me,” he added. 3. Independent Systems Integrator – combining some or none of the above solutions with industry-leading partner solutions designed to meet clients’ requirements. He concentrated on building next-generation automation solutions in Australia with customers in the Retail, FMCG, and pharmaceutical industries in the last few years. Karl, as a native Austrian, has worked and lived extensively throughout the world. He is very passionate about the intralogistics industry and has worked in it his entire career. Work-Life Harmony Mantra “When your passion is your work you find that whenever you walk away from it you get bored pretty quickly. I love my work and what I do. But when I’m not working, I am an introvert and love being home, cooking, or just relaxing with a good book,” assures Karl. “It came out of the realization that there was a gap in the intralogistics market. Warehouses were not operated with the best process in mind but with suboptimal solutions. If I can improve something I will always try, and that was the basic idea of dereOida,” says Karl. The People Who Inspired Karl’s Life “So many people have helped me on my way, from mentors early on to great leaders to projects that might have not gone His extensive experience has led him to realize that most solution providers are stuck in old patterns, meaning they 10 GlobalBiz Outlook | August 2024

11. as well as I thought. Everyone and every situation had a lesson I learned and applied to my method and how I work,” says Karl. Solutions for the print industry include high-speed systems for the industrial processing of newspapers and magazines. Innovative conveying and sorting solutions for intralogistics are a consistent and sustainable further development of the processing systems originally developed for print media production. Ferag also specializes in developing total intralogistics for various industries, including e-commerce and 3PL automation. Ferag AG: Offering Innovative Solutions Adapted to The Needs of The Market Ferag AG, founded in 1957, is a global company with its APAC HeadQuarters based in Sydney and its global headquarters in Hinwil/Zurich, Switzerland. It is a Swiss family-owned group and has been the global market leader in conveying and processing systems in the graphical industry for over 65 years. Ferag offers end-to-end solutions, from initial consultancy to system integration, sales, and support. ferag.doWarehouse software and automation solutions are developed in-house in APAC, and implemented by its teams. As a system integrator, consultant, and innovator in the field of intralogistics, Ferag plans, controls, and coordinates complete in-house intralogistics systems. Taking Ferag to new heights: The compelling executive team that propels Ferag APAC to next level growth Empowering the Industry with cutting-edge Services & Solutions Ferag operates in two primary industries: print and intralogistics. Ensuring organization growth with people management With 23 years of experience, Girish is enthusiastically leading the Ferag Indian Organization towards sustainable growth and profitability. As a profession, he is a Mechanical engineer and management graduate and carries with him work ex of Global Multinationals like ABB, Hitachi, Vanderlande, and L&T. He started his professional career in intralogistics with ASRS (Automated Storage and Retrieval System), today he is a veteran in the industry with knowledge and understanding of all types of automation solutions for warehouse, industry, and airports. As a leader, my mission is always to ensure sustainable and profitable growth while working with team support and ensuring business ethics. ??????????? ???????????????????????? ???????? 11 August 2024 | GlobalBiz Outlook

12. Takes pride in supporting customers and mentoring team members With more than 25 years of experience in the intralogistics industry and the last 7 years in the APAC region, Michael is a team player and has recently joined Ferag as the APAC Service Director, based in Sydney. He has held service and support positions for the majority of his career and is very passionate about supporting his customers as well as developing and mentoring his teams. ?????????????? ????????????????????? ???????? His journey down-under led him to expansion opportunities in the APAC region in some senior customer service management positions, managing customer service and support. Michael’s extensive experience in intralogistics has allowed him to work for many industry-leading organizations, including Daifuku, Schaefer Systems International, and Vanderlande. I have a robust entrepreneurial mindset which helps me to think a lot outside the box and enables me to find solutions or new opportunities to help and support our customers. Whole-minded corporate entrepreneur Michaelis from Denmark and currently heading Ferag’s office in Malaysia. His goal is to help its clients through better solutions. For him, this is both about delivering the right technologies, but also about making them easy and cost-effective to obtain. Michael is building Ferag Malaysia’s competencies within data science, software development, and support as well as sales and solutions engineering. He is responsible for sales within Southeast Asia (SEA) and defining the path forward. ?????????????? ????????????????? ??????????????????????????? ?????????? ???????? Our initial mission was to gain access to the local talent market, primarily within software and solutions engineering. It later expanded into data science and sales as well. 12 GlobalBiz Outlook | August 2024

13. ???????????????????????????? ???????????????????????????? ???????? Performing for leading intralogistics companies With ten years of experience in materials handling in Southeast Asia and ANZ, Ricardo has recently joined Ferag as the APAC Sales Director, based in Sydney. He has held various project management, sales management, and country manager roles, working for leading intralogistics companies such as Daifuku and Vanderlande. Ricardo’s guiding principle is to not over promise to clients and to stick to budgets. Zealand to do business in North America. His international experience is not only limited to his career. His outstanding academic performance has granted him scholarships to study in some of the best schools in the world, including schools in Singapore, Canada, and France. He has sold many intralogistics projects of various sizes and natures, including solutions with conveyors, sorters, and AS/RS, and he will continue to do so with Ferag’s solutions as the company delivers systems integration and warehouse management software. point-based intralogistics solutions. He has managed an office, assembly plant, and airport operation in Malaysia at an early age. Before that, he spent ten years as a consultant, assisting companies from Singapore and New 13 August 2024 | GlobalBiz Outlook

14. Ferag: A Global Leader The company group is represented by 19 sales and service companies and has references in more than 50 countries. It employs around 650 people, including more than 40 apprentices in its training workshops. A Glimpse into the Future “Ferag is the one to watch out for. That’s what the market is currently saying to us! Ferag is poised to be a disruptive force in the intralogistics market. Bringing their track record for delivering exceptional customer service for over six decades, together with quality Swiss excellence and innovation, to provide three product areas that can be implemented independently or together for a compelling intralogistics solution. 1. ferag.doWarehouse – a state-of-the-art unified control system offering the functionality of a Warehouse Management System (WMS), Warehouse Control System (WCS), and Warehouse Execution System (WES) in one, ensuring unparalleled ease of hardware connectivity. Unlike other WMS providers, ferag.doWarehouse doesn’t require you to change your processes to fit the software. 2. Innovator and Manufacturer of exceptionally robust Swiss-engineered equipment – such as Skyfall pouch sorter, conveyor, buffer in one, and Denisort conveyor. 3. Independent Systems Integrator – combining some or none of the above solutions with industry-leading partner solutions designed to meet clients’ requirements. We are currently setting up the business to be a force to reckon with, in the next two years. These three product areas will be synonymous with Ferag’s Swiss excellence, innovation, and outstanding customer service and will dominate the intralogistics market, asserts Ferg’s Leaders. 14 GlobalBiz Outlook | August 2024

18. An Unceasing Seeker of Fresh, Innovative Ideas and Solutions, Relentlessly Exploring and Evolving ?????????????????? ?????????????????? ?????????????? ?????????????????? 18 GlobalBiz Outlook | August 2024

19. S “ uccess is not defined by gender. It’s the result of hard work and continuous self-improvement. Perseverance despite challenges is what sets successful professionals apart. I like to quote a famous Latin saying, “Per ardua ad astra” (“through adversity to the stars”). Mistakes and failures are part of the journey. Embrace them as opportunities to learn and move on. You’d be surprised how many wonders lie ahead,” says Anastasia Kuzmenko, VP of Marketing & Communications at IEC Telecom Group (Dubai, UAE). journey driven by curiosity, ambition, and a relentless pursuit of growth. Those who embrace learning and experimentation are the ones who can maintain a competitive edge in today’s dynamic landscape,” says Anastasia. “I had to begin “from square one” in a different country. I’m immensely proud of my journey, which took me from being an Operational Coordinator at a local events agency to becoming the Vice President of Marketing and communications at a global organization,” she continued. Breaking Barriers and Building Bridges with Satellite Telecommunications According to recent studies, approximately 2.9 billion people (nearly 37% of the 2021 population) still lack access to the internet. Consider the profound implications this has on the progress of remote communities. From education and healthcare to basic social integration, a significant portion of the global population continues to experience isolation, and each passing day widens this digital divide. Anastasia has over 14 years of marketing expertise, with a background in communication and strategic brand consulting. She represents a typical millennial whose perspective has been molded by the compelling ideals of globalization, enabled by the spread of connectivity and new technologies. She is extending the wings of her company to different continents. Satellite telecommunications can solve this problem, facilitating communications and enabling access to digital resources in areas with no/limited GSM access. Naturally, when Anastasia came across an opening at IEC Telecom, she was thrilled to join a company that operates in such a progressive field. Learning Journey of Anastasia Anastasia was born and raised in Kyiv, Ukraine, but has spent the last 11 years living and working in Dubai, UAE. Anastasia’s academic qualifications include a bachelor’s degree in international communications from Taras Shevchenko University, a top-rated academic institution in Ukraine. Further, she recently completed an Executive MBA program at Hult International Business School. Anastasia takes great pride in achieving distinctions for outstanding performance in her Bachelor’s and MBA studies. “At IEC Telecom, we regard satellite communication as a catalyst for advancement. Through our engagement in the humanitarian sector, we’ve directly witnessed the profound impact of digitalization on enhancing the effectiveness of field operations carried out by NGOs and elevating living standards in remote communities,” assures Anastasia. “Every marketing strategy commences with data analysis. My Bachelor’s degree in “International Communication” equipped me with the skills necessary for research and analytics. This education taught me how to handle extensive volumes of data and generate insights that can be applied to strategic decision-making processes at a senior level,” says Anastasia. The maritime industry represents another arena where satellite communication serves as a transformative force. Historically, the maritime sector needed to catch up with digitalization, reserving high-speed connectivity primarily for major players operating large vessels. However, LEO (low-earth-orbit connectivity) technology has permanently altered market dynamics, making digitalization accessible to vessels of all sizes. Having an advanced career, Anastasia recognized the importance of broadening her knowledge of strategic management. This realization prompted her to pursue an Executive MBA, enabling her to adopt a more comprehensive approach to business. Today, access to connectivity equates to access to information, akin to a fundamental human right, ensuring success regardless of geographical location or workplace. How Anastasia Started Her Career? “Moving from the familiar comforts of my hometown, Kyiv, where I was surrounded by friends and family, to Dubai, where I had no support system, was one of the pivotal choices in my life and career,” says Anastasia. IEC Telecom Group: Stay Connected, Beyond Limits IEC Telecom Group, founded in 1995, is a prominent international satellite service operator with an impressive three-decade telecommunications and network engineering legacy. Anastasia’s career began in marketing agencies, where she gained practical experience in the B2B, B2C, and B2G sectors. Later, Anastasia transitioned to in-house marketing roles, working in oil and gas, aviation, and satellite telecommunications for the past six years. The company’s expertise extends to facilitating digitalization within the maritime industry and remote land-based locations where GSM coverage remains unavailable. Moreover, IEC Telecom furnishes robust satellite backup solutions within urban network settings, ensuring seamless business continuity for their valued customers. “My career is characterized by a commitment to practical experience enriched by continuous learning. In my view, success is not a particular state but rather an ongoing 19 August 2024 | GlobalBiz Outlook

20. “At IEC Telecom, we have cultivated robust commercial and technical affiliations with major satellite operators on a global scale, including Starlink, Inmarsat, Iridium, Intelsat, Eutelsat, Yahsat, and more. Employing a multi-networks approach, IEC Telecom caters comprehensively to the communication needs of businesses, regardless of their geographic locations,” expresses Anastasia. With a presence in nine countries worldwide, we are dedicated to delivering top-tier satellite-based solutions across the globe,” she resumed. communications and cultivating a robust, internationally acclaimed brand with a harmonized positioning strategy. ▪ In the maritime sector and for mobile applications on land, there is a growing demand for hybrid GEO/LEO/GSM systems that can ensure business continuity across different networks. IEC Telecom specializes in developing customized solutions in this domain, which will be their primary focus in the coming two years. Subsequently, the marketing framework of IEC Telecom has undergone several transformations, encompassing rebranding efforts, the initiation of comprehensive global public relations campaigns, the cultivation of thought leadership through prominent conference participation, and the expansion of its digital footprint. ▪ The company anticipates increased reliance on optimized applications to deliver digital services over lower bandwidth GEO networks for stationary applications in regions lacking LEO coverage. This represents another key priority for IEC Telecom. Over the past few years, IEC Telecom developed a wide range of applications optimized even for ultra-low bandwidth environments (90 Kbps and below), and they intend to expand their service portfolio shortly. IEC Telecom has garnered international acclaim within the satellite industry and takes particular pride in accolades from Thuraya Telecommunications, a prominent global satellite communications operator, honouring the Group with the “Best Marketing Campaign” award in 2018, 2021, and 2022. Influences that shaped Anastasia’s life Anastasia’s mother and elder brother have consistently served as her wellspring of motivation and a reliable guide during moments of uncertainty. They taught her to follow her dreams and lead by example. In Ukraine, a proverb says, “Water will not flow under a steady rock.” It conveys that merely wishing for something won’t lead to progress. If you aspire for transformation in your life, summon the courage to lift that metaphorical stone and initiate the change you desire. “I am proud to have witnessed the transformation of IEC Telecom, and I deem it a distinct privilege to contribute to its expansion through various marketing avenues,” says Anastasia. “In my role, I serve as a bridge between our technical and commercial experts on one side and our customers on the other. I am responsible for crafting a narrative that effectively communicates our offerings and value proposition across all markets and geographies where we operate. Leveraging a multichannel marketing approach, my team and I will continue to support IEC Telecom in building upon its legacy,” assures Anastasia. Future Roadmap The satcom telecommunications field is undergoing a significant transformation, driven by the commercial introduction of low-earth-orbit connectivity (LEO) through ventures like Starlink. Success Mantra “Honestly, I am not a big fan of the conventional “work-life balance” model. I am more inclined to the “work hard - play hard” formula. My job is my passion. I give it my best first, and later, I celebrate big or small victories. It is a more conscious and gratifying approach to me,” asserts Anastasia. LEO technologies are unquestionably reshaping market dynamics. In contrast to the average speeds of 1.5-2 Mbps offered by VSAT antennas powered by geostationary orbit networks (GEO), the new technology delivers up to 220 Mbps speeds. This breakthrough enables the latest advancements in digitalization, providing opportunities for previously underserved communities and industries. “Picture yourself immersed in a game where bonuses keep pouring in, regardless of your progress. You’d eventually lose interest. Same with life, I continuously set new targets for myself and ensure a small prize for each milestone,” she continues. A Responsible Leader Marks Impressions Globally Six years ago, IEC Telecom had a diversified marketing communications system wherein each office independently formulated its strategic approach. Undertaking a global marketing role, Anastasia embarked upon the mission of centralizing However, it’s important to note that the commercial availability of LEO service is subject to licensing by each country. That said, at IEC Telecom, they foresee two significant trends shaping the near future of the satcom market: 20 GlobalBiz Outlook | August 2024

22. Dr. K.V.N. Rajesh A Passionate Knowledge-Driven Tech Enthusiast, 22 GlobalBiz Outlook | August 2024

23. D r. K.V.N. Rajesh is an award-winning Azure Cloud Security Expert in ‘The Senior Subject Matter Expert Department’ of CloudThat, known for being the knowledge-driven leader and the top cloud security voice speaker as he delved into the depths of knowledge. He is a Microsoft deep-seated passion for education, ventured into the realm of Subject Matter Expertise. Here, Dr. K.V.N. Rajesh found his calling – to bridge the gap between complexity and understanding, to guide and inspire the next generation of tech enthusiasts. In this role, he had the privilege of connecting with individuals from every corner of the globe, each with their own unique stories and aspirations. Whether it’s guiding a budding developer through the intricacies of Microsoft technologies or collaborating with seasoned professionals on cutting-edge projects, Dr. K.V.N. Rajesh found fulfillment in helping others unlock their full potential. Certified Trainer. In Industry, he acts as a catalyst, striving to ignite change, spark innovation, and drive progress in the technology world and beyond. “I am fueled by the passion to inspire, guide, and empower others to reach their full potential. It’s not just about the destination but the journey itself – a journey paved with curiosity, fueled by passion, and illuminated by the light of knowledge,” says K.V.N. Rajesh. The pivotal moment “The pivotal moment, the spark that ignited the flame, came to me like a bolt of lightning on a stormy night. It was a moment of clarity, a realization that my path lay in the pursuit of becoming a knowledge leader, a guide to those traversing the intricate landscape of modern technology,” says Dr. K.V.N. Rajesh. How did Dr. K.V.N. Rajesh’s current career path, leadership, and business ideas spark? “Once upon a time, nestled in the vibrant world of technology, I embarked on a journey fueled by curiosity and a relentless hunger for knowledge. It all began with my Bachelor’s degree in Computer Science, where I delved into the intricate algorithms and systems that power our digital age. With each line of code, I found myself captivated by the endless possibilities that technology offered,” says Dr. K.V.N. Rajesh. Fuelled by this epiphany, Dr. K.V.N. Rajesh embarked on a quest to arm himself with the tools necessary to navigate this ever-changing terrain. He immersed himself in a myriad of courses, from Artificial Intelligence to Cyber Security, from Machine Learning to Image Processing. He, armed with 14 Microsoft Cloud Certifications and numerous others in various fields, is ready to impart expertise to a global audience. Each certification became a stepping stone, each course a beacon guiding him toward his ultimate goal. “But it wasn’t enough. I thirsted for more. So, I pursued my Master’s degree in Computer Science Technology, diving deeper into the realm of innovation and cutting-edge advancements. It was during this time that I discovered my passion for understanding the inner workings of complex systems and pushing the boundaries of what was thought possible. The crucial moment in his life wasn’t just about learning the latest technologies; it was about recognizing the power of sharing that knowledge, of becoming a catalyst for innovation and growth in the world of technology. Yet, even then, I hungered for greater challenges. And so, I embarked on the arduous journey of obtaining a Ph.D. in Computer Science, specializing in the enigmatic field of Deep Learning. Immersed in the depths of neural networks and data analysis, I found myself at the forefront of groundbreaking research, unraveling the mysteries of artificial intelligence one discovery at a time,” he continues. “In the tapestry of my life, there lies a thread woven with the fabric of passion and a relentless thirst for knowledge. It was this burning desire that ignited my journey toward becoming a beacon of expertise in the ever-evolving realm of technology,” assures Dr. K.V.N. Rajesh. Encouraging people to accomplish their rehab, performance, and recovery goals anytime, anywhere “My goal is clear – to continue growing as a knowledge leader, to pave the way for innovation and discovery, and to create opportunities for all who seek to expand their horizons in the ever-evolving landscape of technology. With each step forward, I strive to empower others to reach new heights, knowing that together, we can shape a future fueled by boundless imagination and endless possibilities,” asserts Dr. K.V.N. Rajesh. Ignite journey to become a knowledge leader Dr. K.V.N. Rajesh realized that knowledge was meant to be shared, and he, armed with his expertise and fueled by a CloudThat: An AWS partner bringing the most promising cloud consulting and training experiences CloudThat, founded in 2012 in Bangalore, is at the forefront 23 August 2024 | GlobalBiz Outlook

24. of the ever-evolving landscape of cloud computing. As the world’s leading training and consulting services provider, the company offers a comprehensive range of courses covering Cloud, DevOps, Security, AI&ML, IoT, and Big Data, tailored to meet the needs of midsize and enterprise clients globally. certification earned, with each skill acquired, I felt a sense of fulfillment knowing that I was not just expanding my horizons but also lighting the way for others,” says K.V.N. Rajesh. Staying motivated to maintain a work-life balance Achieving work-life balance in a fast-paced, ever-evolving industry like technology is no easy feat. However, he has found that by prioritizing self-care, setting boundaries, and cultivating a supportive network, Dr. K.V.N. Rajesh can maintain a sense of equilibrium amidst the chaos. Suites of Services CloudThat’s services are designed to provide accelerated deployment, automation, enhanced security, and scalability, ensuring their clients are equipped with the tools and expertise needed to thrive in today’s digital age. From Cloud Consulting and Migration Services to robust disaster recovery solutions and cost-effective multi-cloud strategies, CloudThat empowers its clients to optimize performance and achieve their business objectives with confidence. Dr. K.V.N. Rajesh makes a concerted effort to carve out time for himself, whether it’s through engaging in hobbies, spending quality time with loved ones, or simply taking moments of quiet reflection. By nurturing his well-being, he is better equipped to tackle the challenges and responsibilities that come along with being an influential leader and entrepreneur. In summary, CloudThat is committed to delivering services and solutions that are at par with the current industry standards, while also continuously innovating and evolving to meet the needs of their clients in an ever-changing landscape. “With expertise, experience, and dedication to excellence, we are confident in our ability to empower organizations to unlock the full potential of cloud computing and drive success in the digital era,” says Dr. K.V.N. Rajesh. Ultimately, achieving work-life balance is an ongoing journey, one that requires intentionality, mindfulness, and a willingness to adapt. By embracing these principles and staying true to a passion for learning and growth, Dr. K.V.N. Rajesh can navigate the complexities of both work and life with grace and resilience. Responsibilities as an influential leader “As an influential leader in the realm of technology, my responsibilities extend far beyond the confines of a traditional role. I see myself not just as a guide but as a catalyst for change, a beacon of expertise guiding others through the intricate labyrinth of modern innovation,” says Dr. K.V.N. Rajesh. Message to aspiring business leaders In the tapestry of leadership, there exists a single thread that binds the fabric together - integrity. It is the cornerstone upon which trust is built, the compass that guides every decision, and the bedrock of effective leadership. In the annals of history, great leaders have risen and fallen, their legacies etched into the sands of time. Yet, amidst the ebb and flow of power and influence, one truth remains constant - integrity reigns supreme. “My commitments encompass a myriad of tasks, from staying abreast of the latest advancements in technology to sharing that knowledge with a global audience. As a knowledge leader, I am tasked with inspiring and empowering others to reach their full potential, whether through mentorship, collaboration, or educational initiatives,” he added. For it is integrity that compels a leader to do what is right, even in the face of adversity. It is integrity that fosters transparency and accountability, forging strong bonds of trust with those they lead. And it is integrity that serves as the bedrock of ethical leadership, guiding every action and decision with unwavering moral clarity. Delved into the depths of knowledge is their Success Mantra “I delved into the depths of knowledge, devouring every piece of information like a parched traveler stumbling upon an oasis in the desert. I spent countless hours honing my skills, mastering the intricacies of the latest technologies, and pushing the boundaries of my understanding. But it wasn’t just about personal growth; it was about sharing that knowledge with the world. With each 24 GlobalBiz Outlook | August 2024

26. Editor’s Pick AI The Next Level of Leadership Work in the AI Era H The ramifications are wide-ranging and significant as we enter the “AI era” today. It’s about a change in the fundamental structure of our societies, not merely about technology or economic strategies. The question “What roles will humans play when machines can think” arises. “What will it mean to work and contribute value when AI-driven processes are standard?” ow to Get Ready for the Future of Work and Leadership and What It May Look Like. The advent of the digital age has been marked by several technological turning points. Every stage of the internet’s development, from the early days of mobile devices and the internet to big data and cloud computing, has changed how we work and live. We may see ourselves at the nexus of a significant shift in terms of leadership, particularly in terms of direction, judgment, and tactics. When AI systems start taking on part of the duties, what are the obligations left for leaders? Where will our true worth be found? These are not only hypothetical but also pressing issues for the future for professionals and people in leadership positions in businesses. Nevertheless, among these game-changers, artificial intelligence (AI) stands out as a particularly transformational force. Inspired by the workings of the human brain, its neural networks and algorithms enable robots to learn, adapt, and make judgments in ways that were previously thought to be unique to humans. 26 GlobalBiz Outlook | August 2024

27. The Way AI is Transforming the Workplace We must first consider the possible future consequences of AI and assess its existing influence to fully appreciate its relevance. Rethink Workflows and Job Design: Given AI’s ability to streamline operations, managers ought to reassess job descriptions and responsibilities. The dynamics of operations can be completely changed by identifying places where AI might improve efficiency. real-time translation tools quickly materializes as AI continues to advance. This will facilitate the formation of more multicultural teams and improve problem-solving from a wider cultural angle. In addition, the distinctions between industries and specializations will become less clear, opening up new possibilities for collaborative creation. Leaders now need to make sure AI is used ethically as its impact grows. Preventing harm and ensuring justice are crucial. Nevertheless, since a sizable 62% of customers are more likely to trust businesses that use ethical AI, this is not simply an ethical but also a business decision. human progress. To navigate this era successfully, one must undergo significant perspective changes and mentality renewal. something special. Maintaining our relevance in the workplace will be made easier by figuring out what unique value each of us can contribute. Follow these useful pointers: Here are some useful perspective-shifting techniques for leaders: AI’s Potential to Disrupt Work as It Exists It is commonly acknowledged that artificial intelligence (AI) is having an impact on a wide range of industries, not just manufacturing, but also complex data processing and customer service. However, applying AI to the workplace goes beyond simply mechanizing repetitive chores. Invest in AI since the digital world is changing quickly. An organization can take advantage of opportunities and get a competitive edge by using AI integration before it becomes commonplace. Establish an All-Inclusive AI Culture: The effects of AI affect every aspect of a company. Diverse viewpoints encourage comprehensive methods, reduce biases, and improve decision-making in general when they are included in AI talks. Furthermore, it will be more crucial than ever for executives to successfully oversee a workforce that combines AI capabilities with human expertise. With research showing that a healthy human-machine connection can triple AI’s return on investment, this integrated workforce is another strategic success. Encourage a spirit of curiosity and seek to understand artificial intelligence (AI): By keeping up with the newest advancements and asking insightful questions, we may put ourselves at the forefront of technological innovation and better protect our jobs and relevance in an AI-dominated future. What It Signifies for Corporate Culture’s Future The modern workplace’s use of AI has a significant impact on organizational culture. Workplace dynamics will change as more businesses use AI to inform choices. More companies may also start to base their philosophies on concepts like innovation, agility, and continuous learning. Participate in AI Education and Training: To use AI successfully, one must understand its capabilities and limitations. You can make the most of the tools and systems you’re working with by being aware of them. Final Thoughts Continuing from where we left off, artificial intelligence (AI) has enormous promise but also big problems. Even if it promises increased effectiveness, creativity, accuracy, and tailored experiences, there are a lot of unknowns, which emphasizes the importance of implementing it carefully and thoughtfully. “AI, being a prediction technology, has the potential to automate various non-routine tasks across a broad spectrum of occupations,” as stated in a paper released by the Council of Economic Advisers. Indeed, according to a recent McKinsey report, up to 30% of tasks in around 60% of employment might be automated. Of course, we expect a continuous need for leaders to adapt and develop given the numerous unknown effects that AI will have on multiple fronts. To keep up with technological advancements and meet new challenges, individuals and their teams must go on a fast learning trajectory that necessitates significant upskilling. Consider AI a Partner, Not a Rivalry: Considering AI as a competitor could restrict our ability to advance. We have a greater chance of increasing productivity and sparking ground-breaking inventions while setting up companies and professionals for success if we embrace AI as a partner. Get ready for Change Management: The arrival of AI will inevitably change the nature of employment. Preparing ahead of time for these changes guarantees a more seamless transition, minimizing disturbances and preserving staff satisfaction. This change emphasizes how crucial it is to have an adaptable culture that values both human and machine strengths. See our article, “Beyond Algorithms: The Importance of Emotional Intelligence and Human-Centered Leadership in the Age of AI,” for additional information on how leaders may foster this balance. These forecasts don’t always portend a frightening, jobless future. However, they highlight a fundamental change in our duties and responsibilities, where flexibility is now crucial. This necessitates the often difficult but crucial duty of maintaining a long-term perspective even while we work to adjust to sudden and drastic changes. Soft skills are one area of leadership competency where special attention should be paid. Artificial intelligence (AI) is capable of insights and analyses, but it is not endowed with human comprehension of emotion, culture, and subtleties. As a result, the value of soft skills like active listening, conflict resolution, emotional intelligence, and critical thinking will increase. This dynamic also emphasizes a previous point about how crucial it is for leaders to comprehend human needs and motivations to successfully bridge the knowledge gap between machine-driven insights and human understanding. Work together with AI experts: It can be intimidating to grasp every AI detail. Leaders can leverage deep expertise by forming alliances and collaborating with specialists, achieving optimal outcomes without requiring them to be experts in every domain. Accept The Concept of Change: Keep in mind that flexibility is essential in this fast-paced period. Embracing and preparing for change will make things easier and promote more flexible decision-making. Leadership and AI Many questions remain in the context of leadership in the AI era. It would be wise, therefore, to pay particular attention to a few sectors that should continue to be strategically important. “Every job will be impacted by AI... Most of that will be more augmentation rather than replacing workers,” says The Washington Post quoting Pieter den Hamer, vice president of research at Gartner. “Success is to be measured not by the accuracy of the AI system’s predictions and decisions, but by the real-world consequences of deploying the system,” asserts Stuart Russell, a professor at UC Berkeley, in a recent publication. Think Globally: Leaders must look beyond local contexts as AI creates new means of bridging gaps. Adopting a global viewpoint can result in more impactful and comprehensive initiatives. Create AI Strategies: As AI penetrates corporate operations, executives must include AI insights in their strategic planning to guarantee alignment with long-term objectives and adaptability to the field’s changing conditions. The importance of visionary thinking is crucial even though AI is introducing more and more responsibility and complexity into leadership jobs. AI’s Effect on Collaboration and Teams Teams can see how much AI has already changed communication and processes by integrating it into many of the current collaboration platforms and serving as an inspiration for many more. These are exciting times for leadership, and we must approach them with reason and openness. We must therefore constantly develop and improve our own viewpoints to make sure that, even as we strive to fully utilize AI’s potential, we are cognizant of its ramifications and give human values and contribution top priority. Insist on the Human Connection: Although machines are highly proficient in their tasks, they are emotionally incapable. The foundation of good leadership will always be valuing and fostering human relationships. AI is still not able to fully replace human imagination and a moving vision with a sense of purpose and meaning, even with its recent advances. Leaders continue to have the upper hand when it comes to strategic planning, handling ambiguity, and inspiring groups. Encourage the Ethical Use of AI: With its strength comes accountability for its use. By promoting ethical standards, organizations may protect their reputation and trust by ensuring that AI implementations respect privacy, fairness, and openness. Overcoming Uncertainties and Encouraging AI-Augmented Achievement With AI, we’re not just incorporating a new technology; rather, we’re stepping into a completely different era of A future scenario where interdisciplinary teams communicate more often and language barriers disappear thanks to AI-powered Prioritize Value Creation First: As tasks become more automated, leaders should consider how they can add 27 August 2024 | GlobalBiz Outlook

28. Rethink Workflows and Job Design: Given AI’s ability to streamline operations, managers ought to reassess job descriptions and responsibilities. The dynamics of operations can be completely changed by identifying places where AI might improve efficiency. human progress. To navigate this era successfully, one must undergo significant perspective changes and mentality renewal. something special. Maintaining our relevance in the workplace will be made easier by figuring out what unique value each of us can contribute. Follow these useful pointers: Here are some useful perspective-shifting techniques for leaders: Invest in AI since the digital world is changing quickly. An organization can take advantage of opportunities and get a competitive edge by using AI integration before it becomes commonplace. Establish an All-Inclusive AI Culture: The effects of AI affect every aspect of a company. Diverse viewpoints encourage comprehensive methods, reduce biases, and improve decision-making in general when they are included in AI talks. Encourage a spirit of curiosity and seek to understand artificial intelligence (AI): By keeping up with the newest advancements and asking insightful questions, we may put ourselves at the forefront of technological innovation and better protect our jobs and relevance in an AI-dominated future. Participate in AI Education and Training: To use AI successfully, one must understand its capabilities and limitations. You can make the most of the tools and systems you’re working with by being aware of them. Final Thoughts Continuing from where we left off, artificial intelligence (AI) has enormous promise but also big problems. Even if it promises increased effectiveness, creativity, accuracy, and tailored experiences, there are a lot of unknowns, which emphasizes the importance of implementing it carefully and thoughtfully. Consider AI a Partner, Not a Rivalry: Considering AI as a competitor could restrict our ability to advance. We have a greater chance of increasing productivity and sparking ground-breaking inventions while setting up companies and professionals for success if we embrace AI as a partner. Get ready for Change Management: The arrival of AI will inevitably change the nature of employment. Preparing ahead of time for these changes guarantees a more seamless transition, minimizing disturbances and preserving staff satisfaction. This necessitates the often difficult but crucial duty of maintaining a long-term perspective even while we work to adjust to sudden and drastic changes. Work together with AI experts: It can be intimidating to grasp every AI detail. Leaders can leverage deep expertise by forming alliances and collaborating with specialists, achieving optimal outcomes without requiring them to be experts in every domain. Accept The Concept of Change: Keep in mind that flexibility is essential in this fast-paced period. Embracing and preparing for change will make things easier and promote more flexible decision-making. “Success is to be measured not by the accuracy of the AI system’s predictions and decisions, but by the real-world consequences of deploying the system,” asserts Stuart Russell, a professor at UC Berkeley, in a recent publication. Think Globally: Leaders must look beyond local contexts as AI creates new means of bridging gaps. Adopting a global viewpoint can result in more impactful and comprehensive initiatives. Create AI Strategies: As AI penetrates corporate operations, executives must include AI insights in their strategic planning to guarantee alignment with long-term objectives and adaptability to the field’s changing conditions. These are exciting times for leadership, and we must approach them with reason and openness. We must therefore constantly develop and improve our own viewpoints to make sure that, even as we strive to fully utilize AI’s potential, we are cognizant of its ramifications and give human values and contribution top priority. Insist on the Human Connection: Although machines are highly proficient in their tasks, they are emotionally incapable. The foundation of good leadership will always be valuing and fostering human relationships. Encourage the Ethical Use of AI: With its strength comes accountability for its use. By promoting ethical standards, organizations may protect their reputation and trust by ensuring that AI implementations respect privacy, fairness, and openness. Prioritize Value Creation First: As tasks become more automated, leaders should consider how they can add 28 GlobalBiz Outlook | August 2024

32. offering special deals or products based on their past purchases. This way, customer satisfaction and loyalty will be increased. of sale. It shows which deals are in a closing deal cycle and which might be at risk. It goes deeper into elements like customer sentiment, email engagement, and the stage of the deal to provide actionable recommendations. Improved Customer Retention: AI forecasts customer behavior, thus helping businesses focus on the ones who may leave by implementing tailored retention strategies. AI is able to track engagement patterns and transaction history in order to detect the probability of consumers leaving early and then the business can react naturally towards the retention of valuable consumers. Einstein Vision and Language: Einstein Vision allows businesses to embed image recognition into their applica- tions with ease to execute tasks such as product identifica- tion and visual search. On the other hand, Einstein Language offers natural language processing capabilities that enable companies to analyze customer sentiment, extract key phrases, and categorize text data. Facts and Statistics ▪ Salesforce’s study revealed that 61% of workers have or will implement AI technologies including generative AI, while 68% believe it improves customer service and 67% think that, besides concerns for risk management and learning necessary skills, it will maximize other technology investments. ▪ A survey by Salesforce’s State of IT emphasized that 86% of IT leaders believe that generative AI, a technol- ogy that was set to be used soon at the organizations. ▪ According to a survey on 500 IT decision makers, it was concluded that around 74% of Executives think that generative AI is “a game changer.” ▪ Even though generative AI is a recently developed technology, 51% of over 1,000 marketers that Sales- force surveyed, are already working with it or are using it for experimentation. Besides that 22% of the market- ers in the survey reported that they would use genera- tive AI very soon – which, if that were to happen, would mean that nearly three times more marketers in this survey would use it today already, compared to the past. ▪ According to the study, less than a third of salespeople surveyed are using or plan to use generative AI compared to over 50% of marketers. Also, 61% of sales professionals said that generative AI will enhance how they serve their customers. This is the same percentage of sellers who think these tools will help them sell more efficiently. Einstein Bots: These are AI-powered chatbots that handle routine customer inquiries, like updating the status of orders and other basic troubleshooting. They can escalate complex cases to a human, ensuring your customers are well taken care of. Revolutionizing Salesforce with AI IMPACT, FACTS AND INSIGHTS Einstein Discovery: It leverages data analysis by providing actionable insights. It highlights patterns, trends, and correlations from the data analytics, and proposes solutions that enhance the business outcomes. For example, it can determine the reasons that lead to sales growth or customer turnover, thus giving the business the ability to implement preventive actions. Einstein Next Best Action: It is a feature that utilizes AI for suggesting the most appropriate action for any given situation. Through data analysis from different sources, Einstein Next Best Action offers guidance to sales represen- tatives, marketers, and customer service teams who priori- tize the best results with each of their interactions. ????????????????????? ????????????????????? ?????????????????????? S alesforce, a leader offering CRM solutions globally, is ever-advancing in keeping pace with the needs of modern business. Salesforce’s real game-changer is its artificial intelligence that makes things such as customer interaction, sales management, and marketing strategies a great deal easier. Let’s delve into AI’s implications, facts, and insights on how Salesforce is skyrocketing with AI. Einstein Voice Assistant: It allows users to use speech commands for interacting with Salesforce. It improves efficiency as it allows hands-free operation using voice prompts, sales and service executives can update records, set reminders and access real-time data while on the move through natural language interaction. The AI Revolution in Salesforce Salesforce has come up with inventive ideas since it has implemented Salesforce Einstein that was first launched in 2016. Einstein is an AI system installed as a component of the Salesforce ecology that contributes both the machine learning capabilities and deep learning, natural language processing and predictive analytics to the CRM ecosystem. It imbues the capability of businesses to gather much more value from their data which eventually improves customer experience and decision-making processes. AI integration implemented in Salesforce reforms CRM delivering higher customer engagement, productivity, and sustaining growth. AI-based solutions with predictive analytics, automation, and personalized experiences are rewriting customer communications and operations into the new experience. AI keeps evolving and it helps businesses to remain competitive and to deliver ultimate value. Insights into AI-Powered Salesforce Features Salesforce Einstein Lead Scoring: It uses artificial intelligence to score leads on a scale of how likely they are to convert. With the use of artificial intelligence on histori- cal data, such as past interactions and levels of engagement, Einstein scores the lead, giving the sales team the flexibility to prioritize prospects that have high potential. AI in Salesforce Impact Enhanced Customer Insights: With the salesforce AI-enabled, it now has access to the database to produce better and predictive analytics regarding customer behavior and preferences. It goes through large amount of data and can recognize patterns and trends that human eyes may not notice. Therefore, the companies can forecast customers’ expectations, increase the interaction personalization, and deliver services of more suitable and up-to-date varieties. Einstein Opportunity Insights: Artificial intelligence in this feature provides insights into opportunities at the point Improved Sales Forecasting: AI based predictive analysis is a technology which gives the forecasting more precision. With Salesforce Einstein, the past and present data as well as market trends are crunched to develop forecasts of future sales 32 GlobalBiz Outlook | August 2024

33. offering special deals or products based on their past purchases. This way, customer satisfaction and loyalty will be increased. of sale. It shows which deals are in a closing deal cycle and which might be at risk. It goes deeper into elements like customer sentiment, email engagement, and the stage of the deal to provide actionable recommendations. Improved Customer Retention: AI forecasts customer behavior, thus helping businesses focus on the ones who may leave by implementing tailored retention strategies. AI is able to track engagement patterns and transaction history in order to detect the probability of consumers leaving early and then the business can react naturally towards the retention of valuable consumers. Einstein Vision and Language: Einstein Vision allows businesses to embed image recognition into their applica- tions with ease to execute tasks such as product identifica- tion and visual search. On the other hand, Einstein Language offers natural language processing capabilities that enable companies to analyze customer sentiment, extract key phrases, and categorize text data. Facts and Statistics ▪ Salesforce’s study revealed that 61% of workers have or will implement AI technologies including generative AI, while 68% believe it improves customer service and 67% think that, besides concerns for risk management and learning necessary skills, it will maximize other technology investments. ▪ A survey by Salesforce’s State of IT emphasized that 86% of IT leaders believe that generative AI, a technol- ogy that was set to be used soon at the organizations. ▪ According to a survey on 500 IT decision makers, it was concluded that around 74% of Executives think that generative AI is “a game changer.” ▪ Even though generative AI is a recently developed technology, 51% of over 1,000 marketers that Sales- force surveyed, are already working with it or are using it for experimentation. Besides that 22% of the market- ers in the survey reported that they would use genera- tive AI very soon – which, if that were to happen, would mean that nearly three times more marketers in this survey would use it today already, compared to the past. ▪ According to the study, less than a third of salespeople surveyed are using or plan to use generative AI compared to over 50% of marketers. Also, 61% of sales professionals said that generative AI will enhance how they serve their customers. This is the same percentage of sellers who think these tools will help them sell more efficiently. Einstein Bots: These are AI-powered chatbots that handle routine customer inquiries, like updating the status of orders and other basic troubleshooting. They can escalate complex cases to a human, ensuring your customers are well taken care of. Einstein Discovery: It leverages data analysis by providing actionable insights. It highlights patterns, trends, and correlations from the data analytics, and proposes solutions that enhance the business outcomes. For example, it can determine the reasons that lead to sales growth or customer turnover, thus giving the business the ability to implement preventive actions. Einstein Next Best Action: It is a feature that utilizes AI for suggesting the most appropriate action for any given situation. Through data analysis from different sources, Einstein Next Best Action offers guidance to sales represen- tatives, marketers, and customer service teams who priori- tize the best results with each of their interactions. alesforce, a leader offering CRM solutions globally, is ever-advancing in keeping pace with the needs of modern business. Salesforce’s real game-changer is its artificial intelligence that makes things such as customer interaction, sales management, and marketing strategies a great deal easier. Let’s delve into AI’s implications, facts, and insights on how Salesforce is skyrocketing with AI. Einstein Voice Assistant: It allows users to use speech commands for interacting with Salesforce. It improves efficiency as it allows hands-free operation using voice prompts, sales and service executives can update records, set reminders and access real-time data while on the move through natural language interaction. performance. It will lead to the establishment of objective sales caps, execution of accurate resource allocation, and development of clear sales plans. investigate which content is doing better and which strategies are working correctly. force Analytics powered by AI present timely analytics and recommendations for business executives to apt, critical and well-timed decisions. Using historical data and the current status, AI can give advice on the best alternative solutions for various situations, minimizing risks and thus increasing opportunities. The AI Revolution in Salesforce Salesforce has come up with inventive ideas since it has implemented Salesforce Einstein that was first launched in 2016. Einstein is an AI system installed as a component of the Salesforce ecology that contributes both the machine learning capabilities and deep learning, natural language processing and predictive analytics to the CRM ecosystem. It imbues the capability of businesses to gather much more value from their data which eventually improves customer experience and decision-making processes. Better Customer Service: AI-based chatbots and virtual assistants are engines for immediate responses to requests as well as handling them simultaneously. They are able to take many calls or queries at a time and, hence, serve customers with great efficiency and quickly. AI learns from the history of interactions and knowl- edge bases to point out relevant information for the agents as well. Enhanced Decision-Making: Sales- AI integration implemented in Salesforce reforms CRM delivering higher customer engagement, productivity, and sustaining growth. AI-based solutions with predictive analytics, automation, and personalized experiences are rewriting customer communications and operations into the new experience. AI keeps evolving and it helps businesses to remain competitive and to deliver ultimate value. Insights into AI-Powered Salesforce Features Salesforce Einstein Lead Scoring: It uses artificial intelligence to score leads on a scale of how likely they are to convert. With the use of artificial intelligence on histori- cal data, such as past interactions and levels of engagement, Einstein scores the lead, giving the sales team the flexibility to prioritize prospects that have high potential. Better Marketing Strategies: AI enhances the effectiveness of market- ing by giving valuable information on how well the campaign is performing and levels of customer engagement. Based on the revelation, marketers get the chance to fine-tune their campaigns, disaggregate the market, and customize the messaging. AI is equally supportive for A/B testing to AI in Salesforce Impact Enhanced Customer Insights: With the salesforce AI-enabled, it now has access to the database to produce better and predictive analytics regarding customer behavior and preferences. It goes through large amount of data and can recognize patterns and trends that human eyes may not notice. Therefore, the companies can forecast customers’ expectations, increase the interaction personalization, and deliver services of more suitable and up-to-date varieties. Personalized Customer Experienc- es: AI helps Salesforce deliver individualized customer experiences by tailoring the interactions based on customers’ own details. This can be personalized emails to customers Einstein Opportunity Insights: Artificial intelligence in this feature provides insights into opportunities at the point Improved Sales Forecasting: AI based predictive analysis is a technology which gives the forecasting more precision. With Salesforce Einstein, the past and present data as well as market trends are crunched to develop forecasts of future sales 33 August 2024 | GlobalBiz Outlook

34. offering special deals or products based on their past purchases. This way, customer satisfaction and loyalty will be increased. of sale. It shows which deals are in a closing deal cycle and which might be at risk. It goes deeper into elements like customer sentiment, email engagement, and the stage of the deal to provide actionable recommendations. Improved Customer Retention: AI forecasts customer behavior, thus helping businesses focus on the ones who may leave by implementing tailored retention strategies. AI is able to track engagement patterns and transaction history in order to detect the probability of consumers leaving early and then the business can react naturally towards the retention of valuable consumers. Einstein Vision and Language: Einstein Vision allows businesses to embed image recognition into their applica- tions with ease to execute tasks such as product identifica- tion and visual search. On the other hand, Einstein Language offers natural language processing capabilities that enable companies to analyze customer sentiment, extract key phrases, and categorize text data. Facts and Statistics ▪ Salesforce’s study revealed that 61% of workers have or will implement AI technologies including generative AI, while 68% believe it improves customer service and 67% think that, besides concerns for risk management and learning necessary skills, it will maximize other technology investments. ▪ A survey by Salesforce’s State of IT emphasized that 86% of IT leaders believe that generative AI, a technol- ogy that was set to be used soon at the organizations. ▪ According to a survey on 500 IT decision makers, it was concluded that around 74% of Executives think that generative AI is “a game changer.” ▪ Even though generative AI is a recently developed technology, 51% of over 1,000 marketers that Sales- force surveyed, are already working with it or are using it for experimentation. Besides that 22% of the market- ers in the survey reported that they would use genera- tive AI very soon – which, if that were to happen, would mean that nearly three times more marketers in this survey would use it today already, compared to the past. ▪ According to the study, less than a third of salespeople surveyed are using or plan to use generative AI compared to over 50% of marketers. Also, 61% of sales professionals said that generative AI will enhance how they serve their customers. This is the same percentage of sellers who think these tools will help them sell more efficiently. Einstein Bots: These are AI-powered chatbots that handle routine customer inquiries, like updating the status of orders and other basic troubleshooting. They can escalate complex cases to a human, ensuring your customers are well taken care of. Einstein Discovery: It leverages data analysis by providing actionable insights. It highlights patterns, trends, and correlations from the data analytics, and proposes solutions that enhance the business outcomes. For example, it can determine the reasons that lead to sales growth or customer turnover, thus giving the business the ability to implement preventive actions. Einstein Next Best Action: It is a feature that utilizes AI for suggesting the most appropriate action for any given situation. Through data analysis from different sources, Einstein Next Best Action offers guidance to sales represen- tatives, marketers, and customer service teams who priori- tize the best results with each of their interactions. Einstein Voice Assistant: It allows users to use speech commands for interacting with Salesforce. It improves efficiency as it allows hands-free operation using voice prompts, sales and service executives can update records, set reminders and access real-time data while on the move through natural language interaction. AI integration implemented in Salesforce reforms CRM delivering higher customer engagement, productivity, and sustaining growth. AI-based solutions with predictive analytics, automation, and personalized experiences are rewriting customer communications and operations into the new experience. AI keeps evolving and it helps businesses to remain competitive and to deliver ultimate value. Insights into AI-Powered Salesforce Features Salesforce Einstein Lead Scoring: It uses artificial intelligence to score leads on a scale of how likely they are to convert. With the use of artificial intelligence on histori- cal data, such as past interactions and levels of engagement, Einstein scores the lead, giving the sales team the flexibility to prioritize prospects that have high potential. Einstein Opportunity Insights: Artificial intelligence in this feature provides insights into opportunities at the point 34 GlobalBiz Outlook | August 2024

36. A Passionate Author Setting New Benchmarks in the Corporate, Leadership, and Logistics Industry 36 GlobalBiz Outlook | August 2024

37. K risty Guo (Cuilan), Founder/President/Owner of Signature Global Network PTY LTD., is an award-winning Chinese-born Australian with almost 20 years of logistics experience by 2022. In addition, she is a speaker, influencer, and the author of the best-selling books “Changemakers” and “The Joyful Leader In You” on Amazon. Kristy is a highly motivated and influential woman in leadership, renowned for her drive, optimism, and distinct style that infuses everyone with strength, vitality, and optimism. Her influence extends to international magazines and media channels, with features in esteemed publications such as ITJ Journal and The Maritime Executive in 2023. These media recognitions underscore Kristy’s prominence as a leader whose insights and experiences are valued on a global scale. Accolades and features in prominent publications marked the year 2022. Kristy was featured on the cover of CIO Views Magazine as one of “The 10 Most Successful Businesswomen Making a Difference.” Additionally, CIO Views magazine recognized her as one of “The Most Admired Women Business Leaders.” The AU Mumpreneur Awards further acknowledged her by nominating her in various categories, including Leadership, Making a Difference in Business and Humanity, Influencer, and Multicultural Business Excellence. Notably, she secured the Bronze award for VIC Multicultural Business Excellence. Kristy has emerged as a dynamic force in the realm of global networking and inspirational leadership. As of 2023, SGN boasts a vast network comprising more than 110 member offices worldwide, a testament to Kristy’s visionary leadership and commitment to fostering multicultural collaboration. In 2022, Kristy was invited to speak at the Women In Supply Chain Event and participated in a CCL TV UK Interview, showcasing her multifaceted talents and expertise. Her achievements were further highlighted by her presence in TV Talent Shows during her younger years. Recognitions,Awards and Achievements In recognition of her achievements, Kristy was interviewed by ITJ Logistics magazine in Brussels, Belgium, as a sponsor for the FIATA event in 2023. This marked a pivotal moment, placing her at the forefront of discussions shaping the future of logistics and networking on a global scale. What sparked Kristy’s business idea? “About 19-20 years ago, I attended the first global logistics conference, and I graduated from college when I was only 18, so I looked like a kid at the conference fair. But I was amazed when I saw people from around the world gathering together, with different skin colors, cultures, and backgrounds, sitting like a big family. Then I told myself, I love this, and one day, I will have my own network. The most unique one, and I will make my network the most loving and successful. The seed has been there since then,” says Kristy. Adding to her list of accomplishments, Kristy authored and released her own book, titled “The Joyful Leader In YOU.” The book, released in 2023, achieved remarkable success, securing top seller and hot release status across an impressive 20 categories on its very first day. This literary achievement not only highlights Kristy’s expertise but also positions her as a thought leader in the field of inspirational leadership. Forbes, a globally recognized platform, featured Kristy Guo as a Multicultural Networking Business Expert and Inspirational Leader in 2023. The feature acknowledges her contributions to the business world and her inspirational journey. “Putting marriage, kids, and family first gave me the courage to change “one day” to “day one.” The mission of SGN is to build up the pioneers of this industry and to make a difference in this industry and the whole world. To show that the world can be ONE. To help all members of our community to thrive and grow. We are leading by example. We will be a network with the best reputation one day, and whoever stays here will be proud to be part of this community—doing business with beautiful purposes. Impact and influence people and the world,” she added. Recognizing her as one of the “World’s Rising High Women Leaders to Watch in 2023,” The World’s Leader Magazine featured Kristy on its cover, further cementing her status as a trailblazer in leadership and networking. This accolade underscores the global impact of Kristy’s work and her potential to shape the future. Kristy’s life is filled with challenges that can lead her to success Kristy persevered in pursuing her goals despite her modest upbringing and numerous obstacles, disappointments, and rejections. She was always looking for her identity and thought she had something unique. After completing her undergraduate education at the age of 18, she traveled to The same year, Kristy hosted one of the most distinguished global logistics conferences in Ho Chi Minh City, Vietnam. Attended by 60 global leaders, the event showcased Kristy’s ability to create a platform that fosters meaningful discussions and collaborations in the logistics industry. 37 August 2024 | GlobalBiz Outlook

38. over 15 countries and 30 cities before turning 27. She also attended international conferences, seminars, and events. She made business deals worth millions of dollars for the firms she worked for and made connections with thousands of industry pioneers. to overcome this challenge. She believes a clear understanding of her priorities is essential to achieving a healthy work-life balance. Imagine a company with people who are all united, with one heart, and keep growing together; how powerful is that?” she continued. Signature Global Network PTY LTD. LTD Signature Global Network PTY LTD. LTD – SGN is a unique and stand-alone network focusing on core values: Quality, Trust, Relationship, and Mutual Synergies. The network has global coverage whose purpose is to bring knowledgeable people and logistics companies together to help save their clients’ supply chains, change purely commercial relationships into ones that are people-caring, and deliver win-win outcomes. “Not just our staff but also our network members. All these fantastic visionaries, pioneers, and highly respected industry leaders. Each of them can change many people’s lives one day. As the network owner, having everyone in this community is a privilege. There’s so much value they have brought. When great minds get together, the world will tremble,” she added. Kristy believes that true stories reflect that everything, including pains and suffering, happens for you, not to you. Her childhood suffering and loneliness, and her earlier career as a young leader of doubting and judgment from people, didn’t bring her down. Instead, her desire for love and kindness nurtured her great dream to have “ONE world” and “ONE heart.” The more challenging life gave her, the stronger and more loving she gave back. Kristy is a true changemaker and managed her first international logistics conference in February 2023, which concluded with 60 global logistics leaders. Her speech at the conference touched everyone’s heart as she believes in the unity of multiculturalism and aims to build up the unique logistics superheroes HQ. “The change of my company will always be positive because we have a clear vision, goal, and purpose that will bring more like-minded people to this company, and we will make huge impacts on this world. Watch up, world!” assures Kristy. SGN’s mission is to grow our members to be their best version and build a superhero HQ in the logistics/supply chain world. In a Nutshell In conclusion, Kristy Guo inspires all who aspire to become successful business leaders. Her passion, positivity, and ability to overcome challenges have helped her succeed in the corporate, leadership, and logistics industry. She is a true changemaker, and her mission to bring light, power, and energy into the lives of others is a testament to her leadership and entrepreneurial skills. Kristy is a shining example of what can be achieved through hard work, perseverance, and a positive attitude. Kristy’s words on shaping the future of logistics Kristy is well-known for her enthusiasm and optimism, and she aims to infuse others with light, power, and vitality. Her twenty-plus years of successful company experience have given her a wealth of leadership and logistical expertise. One of Kristy’s biggest challenges in her career is standing out and making a difference in the commercial world, which can be lonely and challenging. Her solution to this challenge was consistently reminding herself of her purpose, which is more significant than just herself or money. Her positive mindset and unique personality attracted like-minded great minds to make a difference together. She has found that the best way to stay focused on her journey is to keep her “faith” and “goal-purpose,” which will help her stay on track and achieve more. “Our vision is to be extremely helpful, unique, and unreplaceable with not just the coverage of the world that reaches every single place in the world but also the FIRST one that all customers or logistics companies will first think and turn to get help. We prepare for the uncertainties and work together as ONE heart!” says Kristy. “The company will be five times better or 10 in two years. Because I am a sponge and always hungry to learn and grow. Every day is a new start and a new day to be better. Our staff are so happy in this family; I can see their daily growth. Their minds are very much aligned with mine now. Kristy has also faced challenges balancing her personal and professional life while juggling multiple roles as a mom, wife, and businesswoman. However, her positive attitude and ability to manage her time effectively have enabled her 38 GlobalBiz Outlook | August 2024

42. Exclusive Six ways to launch your next BUSINESS VENTURE WITH AI A rtificial intelligence is the foundation of modern startups. Here’s how you can get involved. According to Shangda Xu and Sarah Wang of venture capital firm Andreessen Horowitz, “We’re at a point where AI-driven innovation is taking off,” and “this shift means a world of opportunity for startups offering AI services.” “We believe AI startups [that] build for enterprises’ AI-centric strategic initiatives while anticipating their pain points, and move from a services-heavy approach to building scalable products, will capture this new wave of investment and gain significant market share,” they said. For technology professionals with a working knowledge of artificial intelligence (AI), there are numerous opportunities to create new businesses. AI is a technology you can develop and use at work, or you can use it for your own business or side project. The next wave of businesses will be powered by artificial intelligence, which provides a disruptive edge and agility by rapidly accelerating the time it takes for new ideas to go from conception to market. In the process of creating and launching this new wave of AI-powered businesses, tech professionals can be extremely important. Startups can provide “tools that help with fine-tuning, model serving, application building, and purpose-built AI-native applications,” according to the list of AI goods and services they can offer. 42 GlobalBiz Outlook | August 2024

43. Here, leaders in the field offer some advice for professionals looking to start an AI-based business. Below are 6 ways to start your next business with AI: understand the actions of the leading players.” T-shirt company. They may move from concept generation to actual execution with AI like ChatGPT, getting advice on design, marketing language, and even production nuances.” 3. A technical aid for startup entrepreneurs Large pools of IT expertise are no longer necessary for startups to assemble AI support, at least initially. According to Kian Katanforoosh, a Stanford University lecturer and CEO and founder of Workera, “the most striking aspect is how AI enables founders to launch businesses with fewer hires and resources. Technical or non-technical entrepreneurs can start a business without looking for partners or technical skills. Because of generative AI, natural language processing can now be used to design products or services “instead of code,” Katan foroosh said. This strategy reduces the need for seed money or individual investment before developing and launching a product, as well as the need to hire key technical skills. 1. Deeper understanding of the customer A startup powered by AI can have a deeper understanding of its customers. AI is essential for startups and new business endeavors that provide more mainstream services, such as manufacturing, healthcare products, or travel assistance, because it helps them understand their customers, which is the most important function of all. AI goes much beyond that. Supermind Ideator at MIT, for example, “exemplifies AI’s potential not just to generate ideas but to refine and deepen them, acting as a digital incubator for nascent business concepts and other challenges,” Garcia said about sophisticated ideation platforms. In this sense, artificial intelligence (AI) is a collaborating partner in the entrepreneurial process rather than just a tool. First and foremost, the consumer is the primary motivator for a company’s efforts. “Knowing and interacting with customers is essential to the success of any business. According to Bob Lamendola, senior VP of technology and head of Ricoh’s North America Digital Services Center, “AI-driven analytics provide deep insights into customer behavior, enabling companies to tailor their products and services to specific needs and outcomes,” he said.”AI can play a significant role in developing new business concepts that can lead to higher customer satisfaction and loyalty, which are critical components to building relevance in a competitive marketplace.” He compared the current state of generative AI to that of a highly talented intern who is eager to grasp the subtleties of complex situations while still being fast to interact. Artificial Intelligence’s “true power lies in its ability to rapidly generate a plethora of business ideas, critically evaluate existing concepts, and align new ideas with vast repositories of existing knowledge.” 4. A way to think big Big-picture thinking in AI can guide executive decision-making as well as production-level control systems. According to Curtis, “It’s not just about automating tasks.” “It’s about creating new opportunities, redefining roles, and reshaping industries.” “Artificial Intelligence is more than just a technological upgrade; it’s a strategic overhaul,” Curtis said. Artificial Intelligence is transforming client experiences and improving operational efficiency. Before artificial intelligence entered the picture, it was impossible to imagine the kinds of goods, services, and business models that were being discussed. 6. A quick route to automation Automation has traditionally provided solutions for saving labor expenses and offloading labor-intensive, repetitive chores. With AI, this potential is further enhanced, allowing startups to grow at the same rate as more established businesses. According to 5app Chief Learning Officer Steve Thompson,” Automation through AI not only slashes operational bottlenecks but also levels the playing field for budding entrepreneurs. From automating routine tasks to facilitating advanced data analytics, AI empowers startups with the efficiency and adaptability crucial for navigating the complex business landscape.” 2. A digital management consultant Startups typically lack the resources to pay for management consultants who charge exorbitant fees to manage sales, marketing, and finance. AI-based agents could provide low-cost support by leveraging the knowledge of multiple companies. Arina Curtis, CEO and co-founder of DataGPT advised, “It is excellent at sifting through huge amounts of web data, extracting key insights, and formulating tactics. This is particularly useful in established businesses, where AI can be used to analyze and 5. A spark of inspiration Antonio García, TXI’s chief innovation and strategy officer, said that ChatGPT has gained popularity among entrepreneurs “because of its ability to generate internet-savvy business ideas.” “An entrepreneur may decide to launch a print-on-demand 43 August 2024 | GlobalBiz Outlook

46. P eiru Teo, CEO of KeyReply, is staying at the forefront of AI innovation, contributing to the development of technology that improves lives and increases accessibility to healthcare. As being a highly optimistic and resilient leader, the ability to persist through challenges and continuously adapt has been crucial to her success. “At KeyReply, our vision is to create a world where healthcare is delivered efficiently and compassionately,” says Peiru. Peiru’scareer choice: how did she arrive at it? Peiru’s educational journey started at NTU, where she graduated as valedictorian with a BEng with business programs. This strong foundation in engineering set the stage for her career. Early on, she worked as a management associate with Citi, and later Peiru managed billion-dollar financial assets in private equity. These roles provided her with robust financial and strategic skills, and combined with her engineering background, they gave Peiru a unique perspective on problem-solving and strategic planning. These experiences have shaped her approach to entrepreneurship and leadership in the tech and healthcare sectors. ???? ???????? Peiru Teo Increasing Healthcare Accessibility With AI By Being An Optimistic And Resilient Leader Steps towards the professional journey of leadership “My journey into technology and healthcare innovation began with an unexpected challenge. I led a company on the brink of bankruptcy, grappling with $1 million in debt. It was a daunting situation, but it taught me the value of resilience and creative problem-solving. By embracing innovation and process automation, we not only averted disaster but also transformed the company into an industry leader, eventually leading to its successful acquisition. This experience deeply instilled in me a belief in the transformative power of technology, a belief that has guided my career ever since,” says Peiru. 46 GlobalBiz Outlook | August 2024

47. What inspired her to come up with the idea? Having experienced a challenging entrepreneurial turnaround, Peiru always knew and wanted to use technology to amplify and scale the impact of people’s work. However, her true inspiration for KeyReply came from a deeply personal place. been pivotal in addressing critical challenges such as staff shortages, patient no-shows, and non-adherence to treatment protocols. 1980s, he has been building his enterprise software company from the ground up. Watching him work tirelessly, with an unwavering commitment to excellence and a genuine desire to understand his clients’ needs, left a lasting impression on me. He truly enjoys and takes pride in his work, and that passion is contagious,” says Peiru. In the past, AI models could address efficiency, but with the advent of generative AI, KeyReply also addresses compassion and empathy. This advancement allows them to significantly impact critical healthcare challenges such as staff shortages and administrative inefficiencies. “My mother has suffered from a chronic autoimmune illness since she was young. As her daughter, I often struggled to understand her condition, whether she was adhering to her medication regimen and the implications of her symptoms. We frequently felt helpless, lacking visibility into her medical records and overwhelmed by the numerous medications piling up on her table after each visit. There were no clear guides or instructions, which added to our confusion and stress,” expresses Peiru. “One piece of advice he always gave us was that if you do a good job, by the end of the delivery, you should understand the client’s business better than they do. This principle has guided my journey in business, emphasizing the importance of empathy and deep understanding in providing valuable solutions,” she continues. Pursuit of a dream with a pivotal moment The pivotal moment in Peiru’s entrepreneurial journey was securing national-level accreditation for KeyReply, making it one of the recommended platforms for all public healthcare institutions. This achievement led to them working with two-thirds of the country’s public hospitals. This milestone not only validated its technology but also established KeyReply as a major player in the healthcare sector. “Our mission is to enhance patient experience and health outcomes through innovative AI solutions that combine efficiency with empathy,” assures Peiru. Innovative solutions make KeyReply stand out and differentiate itself KeyReply stands out due to its deep focus on healthcare and comprehensive AI capabilities that span both operational needs and clinical areas. Their platform features low/no-code tools, enabling users to quickly develop and deploy AI solutions, reducing development time by 90%. “This personal experience highlighted the inefficiencies and gaps in healthcare communication and management. It inspired me to focus on the healthcare industry, aiming to create solutions that make a meaningful impact on people’s lives. I wanted to build technology that doesn’t just automate tasks but truly enhances patient care and empowers families to support their loved ones effectively,” she added. “Our solutions have proven to be transformative, drastically reducing turnaround and waiting times, and improving patient satisfaction and staff productivity by fourfold. By tackling these issues, we help create a more responsive and human-centered healthcare system, benefiting both patients and healthcare providers,” asserts Peiru. KeyReply: Generative Al-Powered virtual assistants unite patients and clinicians Singapore-based KeyReply is a leading AI platform designed to enhance patient engagement and streamline healthcare workflows. Since its inception in 2014, it has The Power of Influence in Peiru’s Life: High-Impact Change “My biggest influence in business has always been my dad. Since the 47 August 2024 | GlobalBiz Outlook

48. Peiru’s views on whether is AI human-centric and whether will it replace jobs “At KeyReply, our AI is designed to complement the human workforce, not replace it. Our solutions take over routine and mundane tasks, freeing healthcare professionals to focus on more critical and compassionate aspects of patient care. While AI can automate certain functions, the human touch remains irreplaceable in healthcare. We advocate for a symbiotic relationship between AI and humans, where technology enhances human capabilities and overall job satisfaction,” asserts Peiru. KeyReply also prioritizes safety, including a robust testing framework to ensure responsible AI usage within organizations. Moreover, its extensive dataset, meticulously labeled by healthcare professionals over the past six years, has proven invaluable in training and evaluating the performance of their AI models. This unique combination of specialized focus, user-friendly tools, and high-quality data sets makes them apart from their competitors. Focusing on work culture and transformation KeyReply’s values and work culture are driven by resourcefulness, knowledge, customer success, and an action-oriented mindset. AI’s Future: Peiru’s opinions “In the future, I envision teams comprising a mix of autonomous agents and people working together seamlessly. Each person will have a co-pilot, an AI assistant, helping them execute tasks and guide them in making informed decisions. This collaboration between humans and AI will enhance efficiency, creativity, and decision-making across various industries,” asserts Peiru. Resourceful: They believe that any problem can be solved with creativity and perseverance. Knowledgeable: Being at the cutting edge of technology, they prioritize continuous learning and curiosity to stay ahead. Customer Success: The company’s commitment to their customers’ success is at the heart of everything they do, ensuring solutions deliver real value. Keep up with AI developments with Peiru’s advice Peiru says “Staying updated with AI developments involves continuous learning and active engagement with the AI community. Reading leading AI research publications and following various open-source communities across different geographical locations are effective ways to stay abreast of the latest trends and best practices.” Action-Oriented: They believe talk is cheap; action and results are what truly matter. How is KeyReply leveraging AI to create new opportunities? KeyReply leverages AI both internally and for their clients to create new opportunities. Internally, they have streamlined the development process for client projects, reducing effort and time by over 80%. Peiru’s visions and commitments for the future of KeyReply In the long run, Peiru sees KeyReply as a global leader in healthcare AI, recognized for its innovative solutions and positive impact on patient care. For their clients, KeyReply harnesses AI to automate routine tasks, enhance patient engagement, and improve health outcomes. This not only boosts operational efficiency but also frees up healthcare providers to focus on delivering quality care. Additionally, their AI solutions assist healthcare organizations in managing health programs more effectively, leading to better patient outcomes and long-term savings at a population level. “My future goals for the company include expanding our presence in international markets and impacting the lives of 100 million patients on a daily basis,” asserts Peiru. 48 GlobalBiz Outlook | August 2024

50. he curves of life lead a person on a quest to uncover their actual selves and give them a purpose. This objective could be anything that requires a significant time commitment from the person to be accomplished. The correct combination of hard work and other necessary components can transform an aspirant into a visionary leader. T Dr. Shuchin Bajaj, the Founder and Director of Ujala Cygnus Healthcare Services, is one such pioneer in the healthcare sector who is revolutionizing the sector with his insightful ideas, persistent networking, and problem-solving prowess. He believes that every patient has a right to good health and wants to help those who are in need, for that Dr. Shuchin transformed healthcare in rural areas. By doing this, he is taking advantage of medical technology’s advantages while being adaptable to the industry’s latest developments. The following are the main takeaways from a comprehensive interview conducted by Global Biz Outlook with Dr. Shuchin Bajaj, who is enhancing medical treatment’s affordability and accessibility, especially for tertiary care and serious conditions across the nation. Let’s take a look at some of the highlights from the interview below to learn more about his remarkable and ambitious journey thus far! Tell us about Ujala Cygnus Healthcare Services in Brief. What kind of solutions are offered by Ujala Cygnus Healthcare Services that are at par with the current healthcare standards? Ujala Cygnus Healthcare Services currently operates 21 hospitals in five states of North India namely Uttar Pradesh, Uttarakhand, Haryana, Delhi, and Jammu & Kashmir., supported by a network of outreach clinics and digital health services providing free tele consultations, to ensure everyone in the world has access to high-quality health care services regardless of their financial, geographical or social status. A Healthcare Pioneer Leading Healthcare with High Quality and Safety across the Nation Through Ujala Cygnus hospitals, we are transforming healthcare in rural areas by improving both accessibility and affordability of medical care, particularly in tertiary care and critical illnesses. The geographies that we serve did not have adequate high-end medical infrastructure and hence patients from villages and rural areas had to travel hundreds of kilometres before being able to access Hospitals. These cities also do not have critical care services and hence the mortality due to diseases like heart attack and Trauma is very high. With the help of technology infusion and expanded infrastructure, Ujala Cygnus believes that creating multiple access points and touch points across tier 2 and 3 towns and rural India is the ultimate goal for any healthcare provider who wishes to 50 GlobalBiz Outlook | August 2024