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Disaster Preparedness and Recovery: Implementation of Telework Programs

Disaster Preparedness and Recovery: Implementation of Telework Programs. Stuart M. Anderson UrbanTrans Consultants, Inc. Commuter Choice Summit December 2004. Defining Telework. Extends the workplace beyond the traditional office. Is typically a voluntary arrangement and not an entitlement.

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Disaster Preparedness and Recovery: Implementation of Telework Programs

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  1. Disaster Preparedness and Recovery: Implementation of Telework Programs Stuart M. Anderson UrbanTrans Consultants, Inc. Commuter Choice Summit December 2004

  2. Defining Telework • Extends the workplace beyond the traditional office. • Is typically a voluntary arrangement and not an entitlement. • Replaces a commute trip.

  3. Teleworking is not….. • Always a full time arrangement. • A replacement for child care or dependant care. • Sending people home and never seeing or hearing from them again. • A substitute for managing personal or other activities. • Always expensive.

  4. Growth in Telecommuting (1990 - 2000) 25 23.6 20 19.6 15.7 15 11.1 Number of Telecommuters (Millions) 10 9.1 5 3.4 0 1988 1990 1992 1994 1996 1998 2000 2002 Year Teleworking grows by about 20% every year 20% 25% 41% 22% 168%

  5. Teleworking is growing due to…. • Ubiquity and Affordability of Technology • Changes in the Labor Force • Greater Suburbanization • Air Quality and Congestion

  6. Telecommute America Survey says…….. • 28.8 million telework in 2001. • 8.5 million teleworked in 1995. • Teleworkers drive 18 miles to work. • Teleworkers are married, well educated, in managerial or professional rank. • Productivity gain is $1,850 per tw. • Absenteeism Savings are $2,086 per tw. • Companies save $7,920 per tw annually.

  7. Observations from Recent Disasters New York and DC-9/11/2001 • Increases in webconferencing and voice conferencing • Increased interest in videoconferencing • Decentralization of workforce • Quick investments in portable technology • Introduction of new technologies • Overnight implementation of teleworking • Merrill Lynch, Empire Blue Cross, American Express, and Others

  8. Observations from Recent Disasters Northridge- 1/14/1994 • 26 percent of operations closed at least one day • 39 percent losses and work disruption, were result of damages to transportation infrastructure • Teleworking increased from about 9 percent to 12 percent • Many were forced into virtual working overnight • Telecenters provided a viable solution in Antelope Valley • S. California Telecommuting Partnership

  9. Observations from Recent Disasters Loma Prieta 10/17/1989 • Damages to Bay Bridge and Cypress Freeway • Teleworking implemented by State and City Agencies (e.g. PUC) • First uses of teleworking in disaster recovery

  10. Telework Disaster Preparedness Implementation Steps • Gain management support • Develop lists of employees who could work from home or other locations. • Locate alternative facilities. • Develop remote access to office network. • Train employees and managers on telework procedures. • Establish a pilot program and monitor results. • Conduct an emergency drill.

  11. Successful Telework Programs have Certain Characteristics • Initial Pilot • Top level Commitment • Planning and Selection Process • Seamless • Flexible • Fit Corporate Culture • Plan for Access and Communication • Expandable

  12. Lessons Learned from Recent Disasters • Telecommunications infrastructure may be more robust than the roadway infrastructure. • Decentralized approach to business makes sense. • Organizations with existing remote access are more resilient. • Pre-planning is key to quick recovery. • Quick fixes do not always stand the test of time.

  13. Teleworking Opportunities for Florida Communities • Improved recruitment and retention • Hurricane preparedness • Fewer absences • Parents closer to children • Less cars on critical transportation routes • Special funding for initiatives

  14. Legislative Issues • Congressman Wolf (R-VA) - $5 million withheld from federal agencies that do not have telework coordinator and make available teleworking to eligible employees • Continuity of Operations Demonstration Project Act (H.R. 4797) – federal agencies test out telework options.

  15. Legislative Issues (cont.) • Private Sector Preparedness Act 2004 – Homeland Security to develop and implement a program to enhance private sector preparedness for emergencies and disasters. (Congressman Turner D-Tx)

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